Dick Smith Nissan of Columbia

They provide fair service. They should update how they receive coupons. I would recommend them. They should update how they receive coupons. I would recommend them. More

Took my vehicle twice to be fixed only to find out that the $1300 I spent the first time was a waste and not the real problem. Took my vehicle to another repair shop and they diagnosed the problem within h the $1300 I spent the first time was a waste and not the real problem. Took my vehicle to another repair shop and they diagnosed the problem within hours and provided a detailed explanation. Thought taking my vehicle to original manufacturer would have been the best decision but it was a costly one with no success. Maybe great for basic services like oil changes but nothing beyond that. More

Nissan serviced my car today and i was very pleased. Kaitlyn Dock, (my service advisor) got me out ahead of time.She was very pleasant and knowledgeable. Kaitlyn Dock, (my service advisor) got me out ahead of time.She was very pleasant and knowledgeable. More

Very professional. The staff was extremely friendly and the service was great. The repair was completed when promised. The staff was extremely friendly and the service was great. The repair was completed when promised. More

Ric & Katrina was very helpful. They kept me informed as to the status of my vehicle. Great customer service. They kept me informed as to the status of my vehicle. Great customer service. More

Great customer service. Very professional. On time. Very nice waiting room that is spacious, clean and comfortable. Very professional. On time. Very nice waiting room that is spacious, clean and comfortable. More

Terrible customer service, had to wait 20 minutes to get waited on and didn’t even tell me what all they did. Just told me to go to the cashier. I guess next time I will drive across town to another dealer waited on and didn’t even tell me what all they did. Just told me to go to the cashier. I guess next time I will drive across town to another dealer because this isn’t the first time I had bad service here. More

My service advisor was extremely pleasant and explained the service being performed and the timeframe. the service being performed and the timeframe. More

The on-line coupon for oil and filter resulted in significant savings. Thanks! Always check dicksmith.com before you go to the service department. significant savings. Thanks! Always check dicksmith.com before you go to the service department. More

The service was excellent. From the moment I scheduled the service, dropping the automobile off at the service bay to the polite way the service tech greeted me. I have to ad From the moment I scheduled the service, dropping the automobile off at the service bay to the polite way the service tech greeted me. I have to admit the service representative Karel Gass was excellent. In discussing the repair work she observed my automotive knowledge base and adjusted her explanation to the level of my knowledge in a very positive way. This level of communication was dynamic and refreshing. She also instructed me on using the dealership customer WiFi so I could do some work as I waited on my ride. The follow up communications were just as crisp and courteous. Overall I would give it a five star rating. More