Dick Smith Nissan of Columbia

Great place to have your car serviced. Friendly people and a comfortable waiting area. Snacks for free. Friendly people and a comfortable waiting area. Snacks for free. More

I had the transmission replaced on my 2013 Nissan Versa at Dick Smith on 3670 Fernandina Road recently and had a bad experience. Justin Musser quoted me a price of $6200 total ($4200 transmission, $2000 la at Dick Smith on 3670 Fernandina Road recently and had a bad experience. Justin Musser quoted me a price of $6200 total ($4200 transmission, $2000 labor). It was not until I called another auto company that I got a significantly lower price $5610.99 ($3601.58 transmission, $1381.21) that Justin agreed to give me the lower price when he should have tried to give me the best price as the customer in the beginning. I felt that the price Justin had quoted me was an example of price gouging. He also requested that I pay half down to start on the work which I agreed to do. When I requested to just trade the car in he stated that I would need to have the transmission replaced first before I could trade it in to Dick Smith. It was not until later that I found out from another dealer that they would have taken the car as a trade in its "as is" condition without the transmission being replaced. I had my car towed to Dick Smith on 4/29/2024. The work was not completed until 5/9/2024 (approximately one and a half weeks later). I was very disturbed by this experience and felt that Dick Smith did not have my bests interest at heart. I also had to keep calling to get updates on the progress of the work. Dick Smith had let me down. By not agreeing to trade the car in Dick Smith lost a sale on a new car because I was willing to trade my Nissan in for a new one. I have had a lot of trouble with this 2013 Nissan Versa including recently replacing a catalytic converter ($4000) only a year or year and a half ago). I have another car which is a 2006 Toyota with 200,000 miles and have never had to replace either of these two parts so far. I will never buy another car from Dick Smith again nor will I recommend it to my family or friends. More

Prompt and considerate of my time. I 9nly needed service on my rogue but will definetly return if I need work done. I liked the online appointment and appreciate that they were ready f I 9nly needed service on my rogue but will definetly return if I need work done. I liked the online appointment and appreciate that they were ready for me to drop off my car. More

Great staff. I was traveling through Yesterday afternoon and experienced a problem with my Pathfinder. Panic was an understatement. I arrived, was greeted with a I was traveling through Yesterday afternoon and experienced a problem with my Pathfinder. Panic was an understatement. I arrived, was greeted with a smile and assured my problem would be determined quickly. I was back on the road within thirty minutes and would recommend this dealership to all. More

Worst dealership to associate yourself with if you are a minority or veteran. Bad attitude and are racist. minority or veteran. Bad attitude and are racist. More

Well I took my 2017 Frenter in Saturday to check on a recall the truck ran perfectly .. wile driving on Sunday my check Engine light can on ..... coincidence I don't think so you decide recall the truck ran perfectly .. wile driving on Sunday my check Engine light can on ..... coincidence I don't think so you decide More

Vehicle service department This location dealership have a outstanding vehicle service especially two people I like recommend are Mark Didyoung and Ricardo Simons. Both of them This location dealership have a outstanding vehicle service especially two people I like recommend are Mark Didyoung and Ricardo Simons. Both of them are doing excellent service and patiently to explain the problem to me I am very satisfied and grateful. More

Great sales department I purchased a used Honda at this dealership and was very happy with the overall experience. Renee was a warm and friendly sales person, and patient w I purchased a used Honda at this dealership and was very happy with the overall experience. Renee was a warm and friendly sales person, and patient while my daughter and I took the vehicle for two rest drives. Renee and her manager (Harry) answered all our questions and also replaced a weak battery following inspection. Since our purchase was made just before closing, they arranged to detail the car and deliver it to my house (2 hours away) the following morning. I could not be happier with the customer service. More

Great service Good morning I would like to say how it was a great experience buying a new used car. The dealership and overall experience was the best. Joseph was a Good morning I would like to say how it was a great experience buying a new used car. The dealership and overall experience was the best. Joseph was an excellent salesman and so was the other people who helped me out. Thanks for everything you do. More

Great customer service Andy Vacha did a great job getting me into a great deal. Have been a long time customer and went above and beyond to help me out Andy Vacha did a great job getting me into a great deal. Have been a long time customer and went above and beyond to help me out More