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Dick Smith Nissan of Columbia

Columbia, SC

Overview
Reviews
4.4
418 Reviews
Call Dealership (803) 560-4855

9940 Two Notch Rd

Columbia, SC

29223

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Showing 418 reviews

November 02, 2025

Quick and on time. Rep was very helpful and knowledgeable. I would recommend service to someone else More

by R_RONNEL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ricardo
Report | Print
Nov 04, 2025 -

Dick Smith Nissan of Columbia responded

Thank you for the great review, R_RONNEL! We’re happy to hear your visit was quick and handled professionally. Our team always strives to provide knowledgeable and friendly service — and we truly appreciate your recommendation! 🚗✨

October 30, 2025

The work done is high quality. Service advisor Riccardo Simons has always been helpful, courteous and he sees to it that your kept updated with progress. Jobs well done by all! More

by JSSGCANNON1914
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Riccardo Simons- advisor; past work always handled by retiree Ceasar Elkhabbaz who did excellent work.
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Nov 04, 2025 -

Dick Smith Nissan of Columbia responded

Thank you for the awesome feedback! We’re thrilled to hear that Riccardo and our service team delivered the high-quality work and communication you deserve. We’ll be sure to share your kind words with everyone who helped make your visit a great one!

October 26, 2025

I made a appointment i advance, but still jad to wait over 2 hours just for a oil change. More

by EMS1967
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
N/A
Report | Print
Oct 27, 2025 -

Dick Smith Nissan of Columbia responded

Thank you for sharing your feedback with us. We’re truly sorry to hear that your recent visit didn’t exceed your expectations — that’s always our goal. Your time and satisfaction mean a great deal to us, and we regret that we fell short this time, especially to a customer who has been so loyal to us. We appreciate you giving us the opportunity to make things right and will be reviewing your comments with our service team to ensure a better experience on your next visit. Please don’t hesitate to reach out to Mike Harper directly at 803 251 7429 if there’s anything more we can do to assist. Thank you again for your honesty and for allowing us the chance to improve.

October 25, 2025

Was on Pont with my issue. Repair did not take as l9ng as expected. Thanks More

by sassylukey
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Katrina
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Oct 30, 2025 -

Dick Smith Nissan of Columbia responded

Thank you, Sassylukey! We appreciate the awesome feedback — happy to hear your repair was handled quickly and right on point! ⚙️🚗 We’ll be here next time you need us!

October 24, 2025

After 12 years of service we recently left for another dealership due to major decline in customer service More

by JLMONA1027
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
All good employees no longer there
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Oct 24, 2025 -

Dick Smith Nissan of Columbia responded

Thank you for sharing your feedback with us. We’re truly sorry to hear that your recent visit didn’t exceed your expectations — that’s always our goal. Your time and satisfaction mean a great deal to us, and we regret that we fell short this time, especially to a customer who has been so loyal to us. We appreciate you giving us the opportunity to make things right and will be reviewing your comments with our service team to ensure a better experience on your next visit. Please don’t hesitate to reach out to Mike Harper directly at 803 251 7429 if there’s anything more we can do to assist. Thank you again for your honesty and for allowing us the chance to improve.

Oct 24, 2025 -

JLMONA1027 responded

Thank you for your response However we have found it necessary to move on from Nissan and are now Audi customers. Their customer service has treated us with the utmost of professionalism

October 23, 2025

The service is always good. I bought this car from Carmax in December of 2024 and have had all service performed by your location. I get the oil changed every 3 month because I More

by DANNYD497
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Unknown
Report | Print
Oct 24, 2025 -

Dick Smith Nissan of Columbia responded

Thank you for your continued trust and for sharing your experience with us. We’re glad to know you’ve been pleased with our service and that you choose our team to care for your vehicle. I understand your concern about the price changes — we regularly review pricing to align with updated parts and service costs, but your feedback is important and will be shared with our management team. We truly appreciate your loyalty and look forward to keeping your vehicle running smoothly for many miles ahead.

October 23, 2025

Fast and reliable service. Great advice and customer service was top notch. All employees were courteous and helpful . More

by CLIONRN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Katrina Gattis
Report | Print
Oct 24, 2025 -

Dick Smith Nissan of Columbia responded

Thank you for your wonderful review. We’re glad to know you received fast, reliable service and helpful advice from our team. It’s great to hear that everyone you interacted with made your visit a positive one. We appreciate you choosing us and look forward to seeing you again soon.

October 20, 2025

I took a vacation from this service center and was hoping it improved. Nope! Went in for oil change and tire rotation. They recommended brake fluid replacement, which I agreed to. When I got home - I rea More

by WENSOW
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Mike on original visit - Justin H on 2nd visit (VERY nice!)
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Oct 20, 2025 -

Dick Smith Nissan of Columbia responded

Thank you for sharing your feedback with us. We’re truly sorry to hear that your recent visit didn’t exceed your expectations — that’s always our goal. Your time and satisfaction mean a great deal to us, and we regret that we fell short this time. We appreciate you giving us the opportunity to make things right and will be reviewing your comments with our service team to ensure a better experience on your next visit. Please don’t hesitate to reach out to Mike Harper directly at 803 251 7429 if there’s anything more we can do to assist. Thank you again for your honesty and for allowing us the chance to improve.

October 19, 2025

Always great service & knowledgeable staff! Always explains everything I ask them. That’s why I keep buying Nissans More

by LCQK1952
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sam
Report | Print
Oct 20, 2025 -

Dick Smith Nissan of Columbia responded

Thank you for sharing your experience! We’re thrilled to know our team continues to provide you with great service and clear explanations every time you visit. It means a lot that you keep choosing Nissan, and we’re grateful for your loyalty. We look forward to seeing you again soon!

October 18, 2025

Customer service was very good and proactive! we really enjoy their services. A very good experiences. More

by victorgraham1733
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Ariel, Patrick, and Richard
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Oct 20, 2025 -

Dick Smith Nissan of Columbia responded

Thank you, Victor! We’re glad to hear our team delivered proactive and helpful service. It’s great to know you enjoyed your experience with us. We appreciate your kind words and look forward to welcoming you back for your next visit!

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