Dick Smith Nissan of Columbia - Service Center
Columbia, SC
145 Reviews of Dick Smith Nissan of Columbia - Service Center
Terrible customer service, had to wait 20 minutes to get waited on and didn’t even tell me what all they did. Just told me to go to the cashier. I guess next time I will drive across town to another dealer waited on and didn’t even tell me what all they did. Just told me to go to the cashier. I guess next time I will drive across town to another dealer because this isn’t the first time I had bad service here. More
The on-line coupon for oil and filter resulted in significant savings. Thanks! Always check dicksmith.com before you go to the service department. significant savings. Thanks! Always check dicksmith.com before you go to the service department. More
The service was excellent. From the moment I scheduled the service, dropping the automobile off at the service bay to the polite way the service tech greeted me. I have to ad From the moment I scheduled the service, dropping the automobile off at the service bay to the polite way the service tech greeted me. I have to admit the service representative Karel Gass was excellent. In discussing the repair work she observed my automotive knowledge base and adjusted her explanation to the level of my knowledge in a very positive way. This level of communication was dynamic and refreshing. She also instructed me on using the dealership customer WiFi so I could do some work as I waited on my ride. The follow up communications were just as crisp and courteous. Overall I would give it a five star rating. More
I had a wonderful experience thanks to Bri, the technician, and Karel, my service advisor. Karel was professional, attentive, and kept me informed every step of the way. Bri did an excellent job wi technician, and Karel, my service advisor. Karel was professional, attentive, and kept me informed every step of the way. Bri did an excellent job with the service on my vehicle. The entire process was smooth, efficient, and stress-free. I truly appreciate the friendly and knowledgeable staff. Highly recommend! More