Dick Smith Nissan of Lexington

Jaclyn was the service advisor, brought in my car on Tuesday with a 1:00 pm appointment. Three hours later she told me that they found one problem but they needed another $200 to diagnose the engine lig Tuesday with a 1:00 pm appointment. Three hours later she told me that they found one problem but they needed another $200 to diagnose the engine light problem. I brought it in thinking that the engine light was the issue that you repaired but it was not. She told me that she was not able to repair the car that day but bring it at 7:00 am when you open the next day. She said you can wait it will only take a few hours but I told her I would be back in a few hrs and she would call me. I had to cal three times and left messages not knowing she took off early and I did not get my car back until after 2:00 pm. Very poor service not letting the customer know what is going on. Also I thought when you take your vehicle in for an engine diagnostic Jacklyn told me it would be $199 not additional $199 if it goes pass the one hr. I should have been told that up front and if I have known that I would have taken it somewhere else. Very frustrating, long wait and not being honest up front. When we worked on Brian Smith house we were professional and were honest with up front cost. I did try calling Brian but did not get a call back. More

Great service. The staff is honest, Professional and diligent. I did not wait at the dealership. The staff is honest, Professional and diligent. I did not wait at the dealership. More

Made an appointment for a recall was taken in the next dY was told 1-2 hours no problem. Was there an hour, recall done and washed. .After being with Nissan in NY and moved to SC I'll keep with Dick Smith Ni was told 1-2 hours no problem. Was there an hour, recall done and washed. .After being with Nissan in NY and moved to SC I'll keep with Dick Smith Nissan. More

Great service. The staff is honest, Professsional and diligent! We didn’t have to wait at all. It was a great experience. The staff is honest, Professsional and diligent! We didn’t have to wait at all. It was a great experience. More

My husband and I were so impressed with Wolfe. He was our salesman and an absolute jewel. We found him to be highly ethical, hardworking and extremely personable. To be honest, we are spoiled for He was our salesman and an absolute jewel. We found him to be highly ethical, hardworking and extremely personable. To be honest, we are spoiled for any other car salesman in the future. Thank you Wolfe! More

The service department was very courteous, polite and efficient. They had my car service completed and a timely fashion. efficient. They had my car service completed and a timely fashion. More

Justin explained everything that was wrong and needed fixed. Also,, what will need fixed in 6 months. fixed. Also,, what will need fixed in 6 months. More

Great people to work with. .got exactly what I wanted in my new Nissan Rogue. .got exactly what I wanted in my new Nissan Rogue. More

Excellent service, Justin is always ready to help. My car was ready in an hour. My car was ready in an hour. More

Very professional, very tentative to my needs, I will continue to have my SUV service by them. continue to have my SUV service by them. More