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Dick’s CJDR of Wilsonville - Service Center

Wilsonville, OR

4.5
1,323 Reviews
Call Service Center (503) 506-2034

1,323 Reviews of Dick’s CJDR of Wilsonville - Service Center

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April 04, 2024

Drop in oil change (express) is normally available and efficient. Shopping is near buy if your going to wait for service to be complete. More

by Endurodawg
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ben, Adam Denning, Terry Bryan
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Apr 09, 2024 -

Dick’s CJDR of Wilsonville responded

It is great to hear about your recent service experience. I will certainly pass on your feedback to our team as they will be happy to hear it! I look forward to working with you again in the future! Sincerely, Ryan Rummerfield, General Manager, rrummerfield@dicksautogroup.com

Helpful
April 04, 2024

Tim was very kind and accommodating for my unique situation. I will remember you for future service. More

by pam08.arnold
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Terry Bryan
Report | Print
Apr 09, 2024 -

Dick’s CJDR of Wilsonville responded

Hi Pam, and thanks for the great feedback! I'm very happy that Tim was there to give you the customer service I know you deserve! Thank you and I look forward to seeing you again! Sincerely, Ryan Rummerfield, General Manager, rrummerfield@dicksautogroup.com

Helpful
April 03, 2024

My jeep went in to Dick's CJDR WITH A PROBLEM with a problem. It was looked at by service staff and fixed. More

by Sherman
Recommend Dealer
Yes
Employees Worked With
Adam Denning, Adam Denning
Report | Print
Apr 08, 2024 -

Dick’s CJDR of Wilsonville responded

We appreciate your kind words, Sherman. I am glad that we could get your car fixed up and back in good running order. Thank you for your recommendation as well. If there is anything more we can do please come back and see us again any time! We look forward to your next visit. Take care. Sincerely, Ryan Rummerfield, General Manager, rrummerfield@dicksautogroup.com

Helpful
April 03, 2024

Customer Service was good even through the frustration when things went south. Made things right in the end. More

by crittenden.kylee13
Service Price Transparency
Workmanship
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tim
Report | Print
Apr 08, 2024 -

Dick’s CJDR of Wilsonville responded

Thank you for the kind words, Kylee. We're completely committed to providing top-quality service and I'm happy to hear that your experience reflected this dedication. I appreciate the time it took for you to give us this feedback. At Dick's Chrysler Jeep Dodge of Wilsonville, we value our customers and we look forward to seeing you down the road. Sincerely, Ryan Rummerfield, General Manager, rrummerfield@dicksautogroup.com

Helpful
March 31, 2024

They always get the job done right. Adam Denning is a pleasure to work with, he is very honest and forthcoming about what needs to be done. More

by Healyjarmer
Recommend Dealer
Yes
Employees Worked With
Adam Denning, Adam Denning
Report | Print
Apr 03, 2024 -

Dick’s CJDR of Wilsonville responded

Thank you for this wonderful feedback! We are happy to hear how our staff helped you and we will be sure to let them know of your kind words. Take care and have a great day! Sincerely, Ryan Rummerfield, General Manager, rrummerfield@dicksautogroup.com

Helpful
March 30, 2024

As always, Ben (this time) kept me apprised of what had to be done and was done quickly and Ben was very pleasant. More

by rbkelly2012
Recommend Dealer
Yes
Employees Worked With
Ben
Report | Print
Mar 30, 2024 -

rbkelly2012 responded

As always, Ben (this time) kept me apprised of what had to be done and was done quickly and Ben was very pleasant.

Mar 30, 2024 -

rbkelly2012 responded

See below

Apr 03, 2024 -

Dick’s CJDR of Wilsonville responded

Hello and thank you for your kind words! Ben is a great asset and we are glad to hear he provided an excellent experience for you. We thank you again and we look forward to servicing you again in the future! Sincerely, Ryan Rummerfield, General Manager, rrummerfield@dicksautogroup.com

Helpful
March 28, 2024

They take care and repair the issues. They did repair the oil leaking of my Jeep More

by snoott
Recommend Dealer
Yes
Employees Worked With
Tim
Report | Print
Apr 02, 2024 -

Dick’s CJDR of Wilsonville responded

Thank you for your wonderful feedback, Snoott. We always strive to meet the needs of our customers no matter the situation. Feel free to let us know if you have any concerns about your vehicle. Sincerely, Ryan Rummerfield, General Manager, rrummerfield@dicksautogroup.com

Helpful
March 27, 2024

Took extra long time. Wait was estimated at 1 hour, took almost 2 hours You seem to need more help in shop More

by John D.
Recommend Dealer
No
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Mar 29, 2024 -

Dick’s CJDR of Wilsonville responded

John, thank you for sharing your experience with us. Here at Dick's Chrysler Jeep Dodge of Wilsonville, we work hard to process everything as efficiently as possible. If you would like to discuss more details with us, please contact me directly. Sincerely, Ryan Rummerfield, General Manager, rrummerfield@dicksautogroup.com

Helpful
March 27, 2024

The service department is great! Communicates well with customers, service is fast, price is good. More

by Gina
Recommend Dealer
Yes
Employees Worked With
Tim
Report | Print
Mar 29, 2024 -

Dick’s CJDR of Wilsonville responded

Thank you for reaching out Gina! Our service department works hard day in and day out to provide the best results for our customers! I will personally share your feedback with my team to ensure we continue to provide the same level of service for all of our customers. Sincerely, Ryan Rummerfield, General Manager, rrummerfield@dicksautogroup.com

Helpful
March 27, 2024

Easy set up to take care of the oil change & recalls. Called when it was ready to pick up More

by kemper0
Recommend Dealer
Yes
Report | Print
Apr 01, 2024 -

Dick’s CJDR of Wilsonville responded

Thank you for this amazing review! We really appreciate your business. Sincerely, Ryan Rummerfield, General Manager, rrummerfield@dicksautogroup.com

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