Dick's Hillsboro Honda

Excessive Oil consumption warranty - Normal ??? After having asked questions about ticking noises and oil high oil consumption for years last August Honda sent me the official recall letter. Excessi After having asked questions about ticking noises and oil high oil consumption for years last August Honda sent me the official recall letter. Excessive Oil consumption due to piston ring problems. I decided to bring it in as it was again sounding very raw and sometimes ticking especially when cold or taking a turn. After a rough start (seemed no one ever heard about this recall) they performed the official calibration test meaning a full oil change and calibration (mileage) with the request to come in after 3k miles. My car has only 35k miles and after 2800 miles and oil live at 70% and no oil light on yet the sounds were so terrible that I felt I had to bring it in: More than 2 quarts oil gone! This is almost double of what it considered reason to investigate the engine but I got the 'that's normal' answer. I expect this car to be fixed, from a mileage perspective it is brand new and during the last 'full inspection' everything came out fine ... except oil levels. Should I wait till oil life is 15%, the light comes on or the engine runs into the ground to consider it 'excessive'? It makes no sense, if there is one case where this warranty recall is valid it is this one. I do not know why I have to do another test (oil topped off and come back in a 1000 miles). Imagine you drive a couple of thousand a month ... you would be in there every few weeks to add oil because that's 'normal'? I bought my car at this dealership and I would hope that they would look out for their customers a bit better. I understand this is a factory problem which can as everything where people are involved create a problem no and then but this is why you have a service department Honda: To fix the things that are wrong. More

DICK's Honda treats you the way as mentioned in their name My first experience in showroom and it was worst. There is this guy called Jeremy who has ZERO respect for his customers and talks as if he is right a My first experience in showroom and it was worst. There is this guy called Jeremy who has ZERO respect for his customers and talks as if he is right always. Never deal with this guy. He told he can try to fight for the price he quoted and bombarded me to buy a car within the next few hours. When I told him I need time to decide he started to disrespect me and strong armed me into buying the same day. Finally he accepted to give me time and asked me to come back the next day. The next day they increased their price by 1k than that they quoted and challenged me to find a better deal. I was offered a deal that was 1k higher than what the same guy quoted the previous day and told he missed a few things in his last quote "By MISTAKE" and told that "EVEN YOU MAKE MISTAKE". Who the **** he is to judge me. When the issue went to the Manager Michael DeSantis, he spoke with arrogance and literally cursed me that if I don't buy there I might end up buying somewhere else for higher price. His reaction was shocking and I really feel betrayed by the experience as it was supposed to be my first car. NEVER GO TO DICK's HONDA. The way they treat you is right in their name... PS: I would have given 0 star if I could have. More

Great service by Alex! My wife & I did not expect to purchase a Honda Civic Touring! Thanks to Alex, we found this awesome car! Alex provided excellent service and worked re My wife & I did not expect to purchase a Honda Civic Touring! Thanks to Alex, we found this awesome car! Alex provided excellent service and worked really hard so we can own this car. Thanks again Alex! More

Great experience working with Teresa Ford I will highly recommend anyone looking for a new or used car to this dealership. I had great experience working with Teresa Ford. I sent her the email I will highly recommend anyone looking for a new or used car to this dealership. I had great experience working with Teresa Ford. I sent her the email and negotiated pretty much everything over the email. She has been very patient because of my busy schedule and she wasn't pushy. On the other hand, I had terrible experience meeting their manager and I walked out for wasting my time. She understood the problem and dealt with me directly before the deal would have fallen through. I will highly recommend Teresa Ford to anyone looking to buy a car. More