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Dick's Hillsboro Hyundai - Service Center

4.7

8 Lifetime Service Reviews

2871 Southeast Tualatin Valley Highway, Hillsboro, Oregon 97123

8 Reviews of Dick's Hillsboro Hyundai - Service Center

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September 30, 2017

"excellent servicw"

- ssenge1

This is not the first time I have had my Hyundai Santa Fe in for service. I continue to be impressed by the friendliness and expertise of the service department. From the staff at the desk to the service techs right thru the explanation and payment process everyone made it as painless as possible. Thank you all. See ya next time.

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Recommend Dealer
Yes
Employees Worked With
Robin Farr
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Other Employees : Jessie Harris, Clark McGary, Virlyn
Oct 04, 2017 -

Dick's Hillsboro Hyundai responded

We appreciate your input. Glad to hear that you are consistently impressed with the service we offer here at Dick's Hillsboro Hyundai. If there is anything more we can do for you please come back and see us any time! Take care! Sincerely, Josh Wojahn | Service Director | jwojahn@dicksautogroup.com - (503) 640-6401

July 26, 2017

"A great experience!"

- Pleased

I went into Dick's Hyundai to get the headlights changed in my 2002 Elantra. If you know anything about changing a bulb in that model, you know it's a very tight squeeze to get the driver's side bulb in or out. Not only did they change the bulb cheerfully, they also replaced both bulbs free of charge with ones they were going to recycle from other sources. I left without paying a penny. What a great experience! (Yes, the headlights both work again!)

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Recommend Dealer
Yes
Employees Worked With
Other Employees : Sorry, I didn't get their names: there were three who helped me. I'll mark Robin Farr becaus he is in the right department.
Jul 28, 2017 -

Dick's Hillsboro Hyundai responded

I am thrilled to hear that you enjoyed your service experience. We are very humbled by your kind words and delighted to know that our guest sees and appreciates all our efforts. Drive safe! Best regards, Josh Wojahn | Service Director | jwojahn@dicksautogroup.com - (503) 640-6401

July 21, 2017

"2 recent services here...."

- Tim K

I have had my vehicle serviced here twice in the past 6 months. The staff has been super friendly and extremely easy to deal with. Both times they have gone much farther than any other dealer I have worked with to make sure I was satisfied. The waiting area is very comfortable and my entire experience was low stress. I won't take my vehicle anywhere else now.

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Yes
Employees Worked With
Jul 24, 2017 -

Dick's Hillsboro Hyundai responded

Thank you for putting your trust in Dick's Hillsboro Hyundai, Tim! We pride ourselves in our service department’s ability to provide world class customer service. We wish you happy travels and look forward to seeing you at your next service appointment. Best regards, Josh Wojahn | Service Director | jwojahn@dicksautogroup.com - (503) 640-6401

January 06, 2017

"What shuttle service?"

- Mike2862

I had scheduled my 15,000 mile service check up online. My appointment was for Dec. 28 at 900 am. I also scheduled a shuttle to take me home. I arrived at 850 am and got right in. I asked my service rep when would the shuttle take me home. He ushered me to the waiting area and said it would be a few minutes. I waited 20 minutes before going to the receptionist and asking about the shuttle. She asked me who helped me and I told her. I don't remember his name. She said it would be just a few more minutes. 90 minutes went by and I went out to the service center. By then the car was done and I asked where was the shuttle. They talked among themselves and determined whoever was suppose to do the shuttle. I never got an answer but paid for the service. I did not get an apology for the not getting the shuttle I reserved nor did I get any kind of discount for the time I had to wait when I had things to do at home. By car I am five minutes away. So far I have always done my service work at the dealer I bought the car from. This is the second time I have not had a good experience. I hope there isn't a third.

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Recommend Dealer
Yes
Employees Worked With
Jan 09, 2017 -

Dick's Hillsboro Hyundai responded

I'm sorry to hear about the wait. Our customers’ time is valuable to us, and I am disappointed to hear your recent visit wasn't as timely as you would have hoped. Please contact me at your earliest convenience so we can discuss this further. Sincerely, Josh Wojahn | Service Director | jwojahn@dicksautogroup.com - (503) 640-6401

March 08, 2016

"Constant and fraudulent up-selling"

- disgusted

I bought my car from this dealer (not Dick's then) in 2010 along with a great deal - or so I thought' - of 20 oil changes: one every 3 months for 5 years. My problems since then have been multitudinous. The following is only a sample. Their service managers claimed services that were not performed.. Example: my tire blew out two days after an oil change, which came with free tire rotation. When the tire repair service asked if I wanted my tires rotated I explained it had just been done. He corrected me: said the tires were LONG OVERDUE for rotation. I had 15 and 30,000 mile maintenance done on the car. Each time they charged me $32 for the oil change despite the fact that I pointed out those oil changes were already paid for. When I insisted they reverse the charge, I had to wait 1/2 hour for the corrected bill. When I complained about this incident, the service guy whined I might cause him to be fired. I was quoted $120 for changing the running lights. Three of them took me 15 minutes and about $15. The fourth, more difficult, I negotiated a $6 charge because they did it when they already had the wheel off. I was given a 45,000 mile maintenance estimate of about $500, including work on the timing chain. M y new mechanic says that that is normally not required until 80-100,000 miles. He went through the car for $26 (oil change). I am skeptical that this review is as unique as the ratings would imply. If you use this place, you might want a back-up mechanic to make sure things are done and a bankruptcy attorney for future reference.

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Recommend Dealer
No
Employees Worked With
Ryan
February 08, 2016

"Best Repair Service EVER!!"

- Shanna Cowan

This morning I had to take my car in to have the splash guard fixed. I thought I would have to leave it and rent a car. To my surprise, they immediately took my car right in and fixed it within 30 minutes. When I went to pay Mike, he said there was no charge. Happy as a bug I went out to my car only to find it sparkling clean!!! They washed it for me. Talk about GREAT service. I will never go anywhere else. Thank you Mike D'Empiro, it was a pleasure! Shanna Cowan

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Yes
Employees Worked With
Mike D'Empiro
August 26, 2015

"Excellent customer service "

- Jaclyn4567

Service writer Steven exhibits exceptional customer service, he kept me up to date on my vehicle consistently. He is trustworthy, honest and knowledgeable. He took my concerns to heart and did not try and push product. I truly suggest that if you should use this service department you speak directly to Steven, he is a great asset to this dealership.

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Recommend Dealer
Yes
Employees Worked With
Steven Smith
April 17, 2015

"Svc Center and MORE"

- Cc

Love these honest ppl! Everyone is friendly and NOT pushy. Cust svc is their goal and it's noticeable and appreciated. Svc shop completes oil changes on ALL vehicles NOT only Hyundai. . Washes and cleans inside too at an amazing price, far better than jiffy.. Just took our suburban and Sonata in for oil change, they treated both our girls real nice and their both clean inside and out. .. Thx Steven in the shop. .. Virlyn for taking my pymt:) And Rick for my fabulous Sonata I'm one happy chica

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Recommend Dealer
Yes
Employees Worked With
Other Employees : Steven Smith
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