I bought my car from this dealer (not Dick's then) in 2010 along with a great deal - or so I thought' - of 20 oil changes: one every 3 months for 5 years. My problems since then have been multitudinous. The following is only a sample.
Their service managers claimed services that were not performed.. Example: my tire blew out two days after an oil change, which came with free tire rotation. When the tire repair service asked if I wanted my tires rotated I explained it had just been done. He corrected me: said the tires were LONG OVERDUE for rotation.
I had 15 and 30,000 mile maintenance done on the car. Each time they charged me $32 for the oil change despite the fact that I pointed out those oil changes were already paid for. When I insisted they reverse the charge, I had to wait 1/2 hour for the corrected bill.
When I complained about this incident, the service guy whined I might cause him to be fired.
I was quoted $120 for changing the running lights. Three of them took me 15 minutes and about $15. The fourth, more difficult, I negotiated a $6 charge because they did it when they already had the wheel off.
I was given a 45,000 mile maintenance estimate of about $500, including work on the timing chain. M y new mechanic says that that is normally not required until 80-100,000 miles. He went through the car for $26 (oil change).
I am skeptical that this review is as unique as the ratings would imply. If you use this place, you might want a back-up mechanic to make sure things are done and a bankruptcy attorney for future reference.