Dickson City Hyundai

Excellent service department The staff is excellent at keeping you informed of progress with your vehicle and are great at efficiency when bringing the car in. Highly recommended! The staff is excellent at keeping you informed of progress with your vehicle and are great at efficiency when bringing the car in. Highly recommended! More

Service 2016 Sonata being Service, they took me right in on time as scheduled and keep me posted on the work they where doing. No pressure sakes of other work 2016 Sonata being Service, they took me right in on time as scheduled and keep me posted on the work they where doing. No pressure sakes of other work that may been needed. More

Oil change I lease a Sonata and get 4 free oil changes with my contract. I was treated just as courteous as if I paid for it. Thank You I lease a Sonata and get 4 free oil changes with my contract. I was treated just as courteous as if I paid for it. Thank You More

Help in an emergency Emergency help was provided promptly, courteously and knowledgeably. The oil sender had sprayed oil everywhere emptying the crankcase reservoir. Car w Emergency help was provided promptly, courteously and knowledgeably. The oil sender had sprayed oil everywhere emptying the crankcase reservoir. Car was towed to shop, loaner car provided and car fixed by end of day. Excellent work! More

Poor customer service They would not pass my car for inspection because there is a crack in the windshield, the crack has been sealed and has been there for 2 years, it's n They would not pass my car for inspection because there is a crack in the windshield, the crack has been sealed and has been there for 2 years, it's not in our view of sight. Brandon told me if the wipers touch it the windshield has to be replaced but my daughter bought a car there last month with a crack in the windshield. Long story short Brandon told me not to take my cars back there for service More

New car purchase Everything was fine except it took a little more than 4hr to finalize. Get home no inspection had to drive back it took another hr... Wasn't too satis Everything was fine except it took a little more than 4hr to finalize. Get home no inspection had to drive back it took another hr... Wasn't too satisfied that it wasn't done before I left as a new vehicle check... Someone dropped the ball More

Extremely helpful I wasnt in the market for a new car until my car broke down. I came into Dickson City Hyundai a little upset and worried I would not be able to replac I wasnt in the market for a new car until my car broke down. I came into Dickson City Hyundai a little upset and worried I would not be able to replace my car and have trouble getting to work , the sales person that helped me Mike was extremely understanding and did everything he could to ensure I left with a new vehicle and I did. Great sales team More

First half good Leasing my car was easy. The finances go was a nightmare. I had a collection agency calling my house as to why I was not making payments on the 2017 E Leasing my car was easy. The finances go was a nightmare. I had a collection agency calling my house as to why I was not making payments on the 2017 Elantra that I had dropped off and leased a 2019. I told them I didn’t own the 2017 that it was at the dealership since June 14 and the first phone call was 2 weeks after that and another one a few days later. I was told by finance Manager they were bending over backwards for me. I don’t think so. More

Worst Experience EVER! Best Advice, pick another dealership! Where do I begin.....on 6/6 signed a contract purchasing a 2019 Sonata and trading in a Sienna. On 6/26 received a msg from Mike P that he needed to r Where do I begin.....on 6/6 signed a contract purchasing a 2019 Sonata and trading in a Sienna. On 6/26 received a msg from Mike P that he needed to review the loan with me.......20 days after purchasing. Called the dealership 2 to 3 times a day. Mike NEVER returned my call. I called on 7/1, got Mike...."Missed a signature on your paperwork I need you to come back in". 7/3, go in, not happy, sign new paperwork. Assured the trade in would be paid off in full on 7/5. If you can even believe it, steps away from exiting the building, Mike is calling my name....missed another spot for signatures. "Are you kidding me??""" Had to deal with Toyota calling about the 6/15 payment not made. Called them back repeatedly as Toyota was still calling. Finally get Mike on the phone on 7/10. He provides two check numbers and states Toyota cashed the 1st check on 7/8 and that they had to issue a 2nd check because the payoff was different since they last pulled the pay off amount. I contact Toyota, no record of any of the information that Mike provides. They state "your acct shows DC Hyundai requested a payoff amount on 7/11". Called DC Hyundai, I refuse to deal with Mike and ask for a manager. Then I have the total displeasure of speaking with Ray McGarry, very condescending & rude. He tells me..."Have you considered Toyota is lying?".....Really??? Then receive follow up call from Ray apologizing, stating everything I discussed with him did indeed happen. That I need to understand they process 100 to 150 applications a day and there will end up being mistakes. Oh......forgot to mention, by now I have received a 30 day late mark on my credit report! Ray tells me he will call me the next day with a tracking number for the payment to Toyota as both checks were both sitting upstairs on a desk not yet mailed. "Still think Toyota is lying Ray?" He does NOT call me back. I call, no return call. Call again, he is not in the office. Finally get him 3 days later, he leaves a msg to call for the tracking number. I call him back on Mon & Today, finally get him..."you called for me, no one here gave me any messages from you, call the bank they must have cashed the check by now, you don't need the tracking number anymore" Really???? Come home to get my mail....new loan.....late fee...my 1st payment was due on 7/6, DC Hyundai made the payment on 7/10. I have to send the contract and a letter to Toyota Credit Dispute, Research Team to try and have the 30 day late removed from my credit report. I have contacted Hyundai Corporate and have a Regional Office Case Mgr looking into my ordeal. I will never go back, I will never recommend. A total mess from the moment I initially walked out the door. Horrible experience and zero customer service. More

Consistently quick and reliable service This is my 3rd visit to DC Hyundai and each had been a pleasant experience with quick turnaround and zero pressure to have additional services complet This is my 3rd visit to DC Hyundai and each had been a pleasant experience with quick turnaround and zero pressure to have additional services completed when not needed. I will continue to bring my vehicle here for future service. Well done Adam and team. Thank you for offering WIFi and a comfortable waiting area where I can still work while waiting for my services to be completed. My only complaint is the lack of easy parking! More