Dickson City Hyundai

recall Scheduled for a recall service. Did not wait long. for service. Staff is always friendly and professional. Recall was handled promptly , and did n Scheduled for a recall service. Did not wait long. for service. Staff is always friendly and professional. Recall was handled promptly , and did not wait long. More

State Inspection and emissions Appt. Appt was started on time and finished in an expected time for inspection services. As always, service reps, especially Launi, were informative, friend Appt was started on time and finished in an expected time for inspection services. As always, service reps, especially Launi, were informative, friendly and courteous. More

Top-notch customer service My salesman, Brandt, made my family's first new car buying experience a delightful one! His wit, and personality made it very comfortable for us to fe My salesman, Brandt, made my family's first new car buying experience a delightful one! His wit, and personality made it very comfortable for us to feel at-ease during the whole process about what we were getting and our decision on such a big purchase. He was also helpful with getting my wife and I familiar with all the different functions of the vehicle such as the bluetooth setup, navigation, sirius radio, and the Hyundai blue link app. He seemed relatively new as he was a bit shy, at first, but once we spent a few minutes together he opened up and his true character shined and I think with time and more experience; he will be a great asset to your organization and do very well in sales and customer service. The service dept employee whom I dont know his name (red-headed guy with a trimmed beard, also very friendly and polite. And Anthony from finance had such a positive and upbeat personality he made us feel like we were hanging out at one of friends houses, it was soo comfortable, relaxed and humorous to be in his presence. One negative thing I noticed...many of the salepersons sat on their phones not acknowledgeing customers like as if they were lounging at home and didnt care much about greeting potential customers. Either at their desk like a blone headed female, or outside as you walk in like the salesman who seemed to spend his whole time vaping and texting and didnt even greet us as we were walking up to the door upon arrival. Very unwelcoming, but luckily you have other dedicated employees who make it immediately positive upon contact. More

Minor repair The service was excellent. However the price of new parts was far above my expectation. I was told that Hyundai does not sell used parts (unless of The service was excellent. However the price of new parts was far above my expectation. I was told that Hyundai does not sell used parts (unless of course they are assembled into a complete vehicle). I think Hyundai may be missing a profit opportunity, while annoying at least one, 12 year, loyal customer. More

Warranty work Owned 2005 Hyundai sonata with rotted frame. Dealer was able to get under warranty and replaced for me. Very happy with the service and Launi she was Owned 2005 Hyundai sonata with rotted frame. Dealer was able to get under warranty and replaced for me. Very happy with the service and Launi she was extremely helpful. More

Easy, painless and thrilled! Thanks Joe Kirby!! SO happy with the service we received from you, the finance manager and the guys in the garage to inspect, clean and ready my new Thanks Joe Kirby!! SO happy with the service we received from you, the finance manager and the guys in the garage to inspect, clean and ready my new (used) vehicle!! Absolutely thrilled with the vehicle and service we received!! More

Car service Everybody is always so friendly and they never do any extra work without notifying you first. Always easy to schedule an appointment either by phone o Everybody is always so friendly and they never do any extra work without notifying you first. Always easy to schedule an appointment either by phone or online. More

Sales Vinny had helped me choose the right car for me. He was a great sales man and I would recommend him to other people. I walked in knowing what kind of Vinny had helped me choose the right car for me. He was a great sales man and I would recommend him to other people. I walked in knowing what kind of cAr I was looking for and he made my experience great. He was able to get my car in the color I wanted in a certain time frame. Also Anthony in finance was great and very nice. I would definitely recommend these guys to others More

Failure to communicate! When I called to make an appointment for the recall on my 2008 Elantra I was told it would take 1/2 day. When I arrived no one asked for a number at When I called to make an appointment for the recall on my 2008 Elantra I was told it would take 1/2 day. When I arrived no one asked for a number at which I could be reached. I was given a ride to Panera and, had it not been for my husband contacting them, I would not have been aware that they needed to order a part and it would take a day (actually took 3 days.) A rental was provided and when I arrived at Enterprise the manager told me he had been at the dealership with the rental right after I left. Again, no one told me to wait for the rental. More

Sad state of customer service Never an apology given, for any of the issues. The work took almost double the amount of time that was promised. Steering wheel and door handles were Never an apology given, for any of the issues. The work took almost double the amount of time that was promised. Steering wheel and door handles were covered in grease when the work was completed. I will probably be going to a different dealership even though the next closest dealership is over 45 minutes extra away from my house, next time I need work done on my car. More