Dickson City Hyundai

In November, I took my 2003 Elantra car there for an oil change, inspection, and tire rotation. I also asked them to look at one of my headlights that always had moisture in it(leaking seal or gasket). Well change, inspection, and tire rotation. I also asked them to look at one of my headlights that always had moisture in it(leaking seal or gasket). Well, my appt. was for 3:45 pm and i got there an hour early. They took it in early and about 6pm, the csr came out to me and explained that my vehicle needed 2 tires, rear brakes,and an alignment just to pass inspection. Then they told me that my tires for life program was void since I missed one tire rotation!They also told me my timing belt needed to be changed and was not covered under warranty.(I purchased a 3/36 bumper-to-bumper)Later inspections by other mechanics said my belt was OK and my warranty did apply. They wanted to flush and refill my radiator since my overflow tank was empty for $112!!! I told them no and refilled the radiator myself which didn't even take a quart of antifreeze. The best one was replacing the headlight for $390. (#&*^%$)Yeah that's right. 390. Of course I told them they were smoking crack or something. they wanted almost $2000 for me to walk out with my car. I had the brakes and alignment done but nothing else and left after 7pm. DO NOT GO HERE FOR SERVICE!!!! More

Bought a new car had it back within two weeks for a vibration. Cut the rotors, balanced it, everything still had the vibration. Took it back a second time, same stuff, got it back again still vibration vibration. Cut the rotors, balanced it, everything still had the vibration. Took it back a second time, same stuff, got it back again still vibration. Suddenly on the third time they tell me there's nothing there. I'm contacting a lawyer about the lemon law. They were all so rude and unknowledgeable. I wish I had checked the Better Business B before I bought, they have a lot of complaints. More

Well, I am absolutely appalled by all of these negative complaints. I purchased 2 vehicles with Rosado's Dickson City Hyundai and never had any problems with sales or service. Not only did they make sure t complaints. I purchased 2 vehicles with Rosado's Dickson City Hyundai and never had any problems with sales or service. Not only did they make sure that I got into the right vehicle, but also make sure that they kept my vehicle running in top condition. They were very informative in explaning EVERYTHING during the sale. (It's also in written in a contract form that you should all be reading before signing.) Never was I deceived about the Tires for Life program, they gave me a contract that I keep in my glove box and every time that I am there for an oil change and tire rotation they mark it on my card (which also has the disclaimers on it, again read your information) How can you beat that? They also have a oil punch rewards key tag program that I keep on my key chain. Every 2nd and 4th oil change is half off, and my 5th is free! Can you honestly say that there are other dealers that care enough after the sale? I also received a little "thank you" package in the mail after my purchase. It all comes down to building a relationship, we all have good and bad days. We all know what we do and don't want. But when I was researching this dealership and read all the negative comments on here it really upset me that you all think that your mis-guided. ASK QUESTIONS if your not clear on a specific statement that your sales professional/manager went over with you. I was at the dealership and didn't leave until I had a full understanding. Now who's fault is it that you feel mis-guided? More

their service is horrible, if you take your car there for an oil change and tire rotation after waiting two hours, you get your car back and find out they forgot to rotate your tires. they lost my warrenty b an oil change and tire rotation after waiting two hours, you get your car back and find out they forgot to rotate your tires. they lost my warrenty booklets, they refuse to do service required in the booklets for the warrenty sevice, have you ever heard of asking to have service done and someone saying... you know we really don't think it's neccessary? i showed them hyandi requires it for the warrenty, and when i came back to get my car the 'lost' the warrenty service book out of my glove box. they have a tires for life program, good luck getting your tires, you have to drive around on threads then get on your knees and beg just to get some results... and the result is to pay $200 in labor to get 4 tires that arn't worth the rubber they were made with. i wrote complaint after complaint of no response. my family were loyal customers of the rosado group, since 1992 we purchased at least 10 vechiles, that loyalty was shown with disregard and i feel as though they have spit on my face. More

Was very surprised to see so many negative reviews here - wanted to write a positive one as I have never had a bad experience here. I have purchased 3 vehicles from Dickson City Hyundai, and have never had a wanted to write a positive one as I have never had a bad experience here. I have purchased 3 vehicles from Dickson City Hyundai, and have never had a problem. Was treated kindly despite a bad credit history and was never made to feel like I was a lesser person because of it. I went in there each time with a very specific price range and Carlos made certain every time to stay within the range I wanted. I have recommended many friends and family to them, and none of them have had a problem either. I have also dealt with the service department there as well. Again, always treated kindly and never as a "dumb female". Highly recommend the dealership. More

Talk about a headache of a car to own, and horrible service from the dealer. We bought the car in 2003 with 14,000 miles on it. It was an OK car for about a year, aside from horrible gas mileage for it service from the dealer. We bought the car in 2003 with 14,000 miles on it. It was an OK car for about a year, aside from horrible gas mileage for its class. The it developed a hesitation problem upon starting. We had it back and forth from the Hyundai dealer (Dickson City Hyundai near Scranton, PA - beware of them and any dealership owned by the Rosado Group), and they claimed they could find no problem....yet the problem continued. Finally, last year, it got to a point where the check engine light was coming on, and the trans put itself in fail-safe mode, locking into 2nd gear. Finally, they diagnosed the problem as a faulty sensor and connection in the trans, but since were were about THREE WEEKS past the warranty expiration (Hyundai's 10 year warranty is non-transferrable, used Hyundais get the remainder of 5 year/60,000 miles) they would not cover it. We even took the complaint to Hyundai's main offices, which fell on deaf ears, where we were told to write a letter, which I did, and received no response. They claimed that there is no proof that the current problem had anything to do with the previous hesitation problem. Well, lo and behold, the hesitation problem stopped after the fix. Well, about a month ago, the hesitation problem resurfaced, and then the check engine light started coming on again, and the trans would shift hard intermittently. I took it to a trans shop to have a fluid/filter change (the warranty is up, so i wasn't dealing with the inept Dickson City Hyundai service department and getting ripped off), and they informed me that there was a serious problem with the trans, as evidenced by large metal shards in an around the filter. I told them not to bother trying to fix the problem, since I am not dumping $1,200-$1,500 into a car thats probably only worth $3,000-$3,500 (on a 2001 with only 46,000 miles, holy low-resale-value, Batman!). We decided to ditch it.... I'll be happy just to be rid of it. More