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Dickson City Hyundai
Scranton, PA
2,872 Reviews
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October 22, 2021
Fact are Facts: It took me over two months to get an appointment . I needed service my transmission and radiator before 60,000. They where both do. Now because of the time frame my car went over 60,00 appointment . I needed service my transmission and radiator before 60,000. They where both do. Now because of the time frame my car went over 60,000 mile. There was also three (3) recalls pilling up . My check engine light came on too. Calls to service never returned tried for for two weeks .No message machine for weeks, calls to sales to get message to service failed Even messages at any one that had a mans machine failed any return calls . The the third week I started calling cooperation when recalls stated . . Now only way I got the appointment was by calling the corporate office. I am currently working with them to get my car serviced for the check engine light that came on before 60,000 miles. Still one more recall of the tree. Now that recall same thing to bring the car back no one answers the phone, I understand a lot of it’s probably Covit and there’s no workers ? Fact is that’s not my problem . Why penalize me by making me wait over seven weeks for an appointment , three weeks to answer the phone and only getting an appointment when corporate headquarters did the appointment online. The people are extremely friendly. I have no problem with the employees, my problem was getting an appointment !!!! Trying to get someone to answer the phone or return call from service department. I just wanted to get my car serviced before it went over 60,000 miles . Also due to the factor system no one NO ONE BUT" HYUNDAI" Culd do recalls (# all three ) no one could do transmission Just dealers !!! I am still working with corporation of Hyundai as my car should be covered with the warranty ( tried almost 2 months ) to get in. it’s not my fault that we have Covid, it’s not my fault that almost 8 weeks to get an appointment, not my fault that you have three Recalls on my Hyundai Hybrid Sonata, we still have one to do. I called again three days no return call's no one’s called me back. Also waiting for Hyundai Corporations Warranty , Service Costumer service to help. They know all my calls and all the work to get an appointment . Car is only over 60,000 a little and took over two months to do it. RJR More
by Uncleralph
Verified CustomerEmployees Worked With
Brandon Ogrodnick
October 21, 2021
Great place to buy cars and great service and great staff and well to help get you in the car you need. staff and well to help get you in the car you need. More
by BUBRAIDERFAN
Employees Worked With
Vinicius "Vinny" Santos, Brandon Ogrodnick, Launi Kopa, Pete Buselli, Ray Martinez, Raymond McGarry
October 20, 2021
Customer service was very poor. went in for a oil change and tire rotation included free with new car package. Returned car to me but never said they did not do tire rotation. It is on the receipt as being and tire rotation included free with new car package. Returned car to me but never said they did not do tire rotation. It is on the receipt as being done. Questioned it after I noticed it was not done and told I didn’t need a tire rotation they were willing to let me leave without informing me. Only told me the truth when I came back to question them More
by Shortstopdi
Employees Worked With
Brandon Ogrodnick
October 19, 2021
The team at Dickson City Hyundi is always very attentive and professional, wether it’s on the phone or in person. Explains in detail good news and bad! Works with the customer to get the job done. and professional, wether it’s on the phone or in person. Explains in detail good news and bad! Works with the customer to get the job done. More
by LDONOVAN26
Employees Worked With
Launi actually deserves 10 stars!, Brandon Ogrodnick, Launi Kopa, Dustin Duverge
