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Diehl Kia of Hermitage

Hermitage, PA

4.6
518 Reviews
Diehl Kia of Hermitage is part of the Diehl Auto Group family. Representing 13+ auto brands with some of the largest inventory car lots in Western, PA and Eastern, OH. Purchasing a brand-new automobile is one of the largest investments most people will make in their life, which often times creates some apprehension and nervousness. However, the car-buying process should also be an exciting and enjoyable experience. Buying a new Kia model is a decision that surely keep you satisfied! The friendly, experienced team of automotive professionals at Diehl Automotive goes out of their way to eliminate any uneasiness you might have and provide expert guidance that leads to you comfortably choosing the perfect vehicle for your schedule and budget.
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1469 N Hermitage Rd

Hermitage, PA

16148

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Showing 518 reviews

November 16, 2020

Great experience. Good efficient service. I had a recall on my car and they were very accommodating. Problem was taken care of and they even washed my car. Took less than an hour. Very friendly staff. I gi More

by Bill
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Service manager
Nov 17, 2020 -

Diehl Kia of Hermitage responded

Thank you, Bill, for leaving us a 5-star review! We're happy to hear that our team was able to take care of your vehicle's recall so promptly. It is a privilege to have your business at Taylor Kia of Hermitage!

November 16, 2020

The service was quick and efficient. The service representative was very friendly and helpful . Even on crutches he held the door open for me. I am pleased with the service. More

by Dan
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jerry Fye
Nov 17, 2020 -

Diehl Kia of Hermitage responded

Thank you for taking the time to review us, Dan! It means a lot to hear that you had such an excellent experience at Taylor Kia of Hermitage, as our customers are our top priority. We appreciate your business and are wishing you many safe and happy miles down the road!

November 03, 2020

Very good service 45 minutes later I was greeted done with my vehicle every one was so nice an helpful this my five Kia glad I got a telluride More

by Countrydawg1
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mr
Nov 03, 2020 -

Diehl Kia of Hermitage responded

It was so kind of you to share this feedback. At Taylor Kia of Hermitage, we aim to deliver a seamless experience and I am pleased to hear that you are on the road in a Kia Telluride. Safe travels!

November 02, 2020

They were able to get me an appointment for service pretty quick. Time will tell how everything goes, I will have an update later, thanks More

by KillaKia
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jerry
Nov 02, 2020 -

Diehl Kia of Hermitage responded

Thank you for the five-stars! We appreciate your feedback and you taking the time to share. Safe travels, and we are looking forward to hearing from you again soon! - The Taylor Kia of Hermitage team

September 30, 2020

Thank you to Dallas and Colleen for helping me become a new Kia customer I know I will be taken care of for many years to come.... More

by Reg.lee
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Dallas
Oct 01, 2020 -

Diehl Kia of Hermitage responded

Thank you for posting about your experience with Dallas and Colleen. Our Taylor Kia of Hermitage team looks forward to taking care of you in the future!

September 29, 2020

I am very disappointed in the hermitage location again. They didn't even fill my tires when they rotated them. Sold me a car I hate and can't even service it correctly. Biggest mistake was letting that sal More

by Gina
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Don't know
Oct 01, 2020 -

Diehl Kia of Hermitage responded

Gina - this feedback is unsettling as we want guests to be confident in their purchases, and in our services. I sincerely apologize for your frustrations and I think it would be best if we discuss your experience together so that I can try to help. I won't be able to reach you without a last name so please call me at your convenience. Thank you, Jerry Fye - Service Manager - 724-418-4999

September 24, 2020

We had a wonderful experience at Taylor Kia they made our decision to purchase a new vehicle very smooth and Easy! We were very happy with Jesse thanks for all the help ! More

by DIFRISCHIASTEPHANIE
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jesse McCormick
Sep 24, 2020 -

Diehl Kia of Hermitage responded

Thank you for the review! We are so glad you had a wonderful experience working with Jesse and our team at Taylor Kia of Hermitage, and we hope that you continue to enjoy your new vehicle!

September 08, 2020

I’m very pleased with this KIA service team . Very easy to pull right into service area and conveniently located next to comfortable waiting area. More

by guitarloree
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jerry
Sep 08, 2020 -

Diehl Kia of Hermitage responded

Thank you for the kind words! We appreciate your confidence in our team and we hope to see you back at Taylor Kia of Hermitage next time. Safe travels!

August 21, 2020

They reached out to me and wanted to resolve my issues with there customer service. I gave them another chance to earn my business and they did. Great customer service at there Taylor Chevy store. More

by jsjones
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kevin Gagliardi
Aug 21, 2020 -

Diehl Kia of Hermitage responded

Thank you for trusting us to make things right. We're grateful to have you as a customer and look forward to taking care of you next time!

July 30, 2020

Great service department. All the employees from service to parts are very friendly and helpful. I own four Kia automobiles and will bring them to Taylor Kia of Hermitage when service is needed. More

by Joekeystone07
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mark, Jerry
Jul 30, 2020 -

Diehl Kia of Hermitage responded

Thank you for the 5-star review! It is always a pleasure to service your vehicles here at Taylor Kia of Hermitage, and we look forward to your next visit!