Diehl Kia of Hermitage - Service Center

I've been here multiple times and Angela always greets you by name - handles the issue the first time and answers any questions I've had with knowledge and expertise! you by name - handles the issue the first time and answers any questions I've had with knowledge and expertise! More

Terrible experience overall, had my car here had to get a full motor replacement. Finally get the car bring it home to not even have the car 24 hours and the check engine light was on, to find out the timing full motor replacement. Finally get the car bring it home to not even have the car 24 hours and the check engine light was on, to find out the timing positioning sensor was busted off when the NEW MOTOR WAS INSTALLED. And it was JB welded back on. Completely unacceptable. not only was that the case but the car was idioling at over 1500 rpms at stand still putting my family in danger of possible breaks not working or something more serious to happen. Brought the car back at this point knowing the sensor was jb welded back on for them go try and lie about it and had to make them admit the truth with the picture proof that we already had. Not only did we pay around 6500 for the motor replacement they put my kids life in danger letting this car leave there garage in this condition in the first place. Communication prior to getting the car back was insanely terrible had to call so many times for someone to complete or send what you ask for. Highly would not recommend the service center after this experience. More

Very pleasant and customer service is great. I am greeted apon arrival. Waiting room is nice I am greeted apon arrival. Waiting room is nice More

The service department was informative and very friendly. All the work was completed under an hour, which was great. All the work was completed under an hour, which was great. More

I've been well pleased with the service at Diehl. . The waiting area is clean and comfortable. The service has always been done completely and in the allotted time. Everyone was pleasant. . The waiting area is clean and comfortable. The service has always been done completely and in the allotted time. Everyone was pleasant. More

Angela was great. And she is 2 stars her self plus Erica is the other star. The service part fell short as I had to come back a second time to complete service. And she is 2 stars her self plus Erica is the other star. The service part fell short as I had to come back a second time to complete service. More

Great service. Friendly reception and quick turnaround. Overall good experience and with the service department. Friendly reception and quick turnaround. Overall good experience and with the service department. More

They are always friendly and helpful and very efficient with timely service and quick scheduling. with timely service and quick scheduling. More

Friendly and efficient. Everything was explained and the service was quick. I have always chosen this dealership for my service needs in spite of the Boardman dealership be Everything was explained and the service was quick. I have always chosen this dealership for my service needs in spite of the Boardman dealership being much closer. More

Easy to schedule. Fast service. Will use again in the future. Nice laid back experience Fast service. Will use again in the future. Nice laid back experience More