Diehl Kia of Massillon

Could not get a hold of anybody at Kia Service to talk to about picking up my car . Had same problem reaching someone to schedule my recall replacement parts . Hope the workmanship performed on my care i to about picking up my car . Had same problem reaching someone to schedule my recall replacement parts . Hope the workmanship performed on my care is better than customer service 😗😗 More

fast reliable and informant. did the job quickly and fast. very satisfied with service. good job. did the job quickly and fast. very satisfied with service. good job. More

Very fast and courteous . Explained everything very well to me and did not take long at all Explained everything very well to me and did not take long at all More

Staff was very friendly and helpful. Daniel was super to work with and even spent time after hours on a Friday to help us find a car. Daniel was super to work with and even spent time after hours on a Friday to help us find a car. More

The service was great and very quick. I would definitely recommend Diehl Kia to anyone in the market for a car. I would definitely recommend Diehl Kia to anyone in the market for a car. More

After repair requested additional information on recalled software updates and staff appeared indifferent and acted as though they had no knowledge of the situation. Didn’t even try to address the problem. software updates and staff appeared indifferent and acted as though they had no knowledge of the situation. Didn’t even try to address the problem. More

Staff was great and professional. The best part is they didn't force me to sign an Arbitration Agreement to buy a car The best part is they didn't force me to sign an Arbitration Agreement to buy a car More

The staff was very helpful and I was in and out quickly. I even had a recall fixed I even had a recall fixed More

Service center was difficult to identify… not labeled. No clear identification or direction for first time customers No clear identification or direction for first time customers More

We know for sure our car was damaged in the service garage and after going in twice, calling everyday for two weeks, we have gotten no response. We will never be returning and taking our business to a garage and after going in twice, calling everyday for two weeks, we have gotten no response. We will never be returning and taking our business to a different Kia, along with posting a review online shortly. We will make sure others know not to come. More