Diehl Kia of Massillon

Very happy with every aspect of dealing with service. . the young lady that was my rep. Was very nice. I use a walker. When my car was finished, she had it delivered it so that I did not need to walk f . the young lady that was my rep. Was very nice. I use a walker. When my car was finished, she had it delivered it so that I did not need to walk far. Much appreciated! More

I have used this facility for many years and always had great service. This visit was no different. In and out under estimated time. Glad to see nothing changed with the new ownership. great service. This visit was no different. In and out under estimated time. Glad to see nothing changed with the new ownership. More

We are very happy with Diehl Kia, Daniel and Wesley were very courteous and professional , they truly cared about making our purchase a very easy and pleasant experience. very courteous and professional , they truly cared about making our purchase a very easy and pleasant experience. More

I was told I need a new motor for our 19 forte with 87 thousand miles on it, I do not believe this to be true. Your service department offered no proof of it. We will not return to you and we will never b thousand miles on it, I do not believe this to be true. Your service department offered no proof of it. We will not return to you and we will never buy another Kia. More

Very good service all the staff are very helpful wait time is very good very happy with the dealership time is very good very happy with the dealership More

Lexie was gr8 took a bit to get it right but all worked out did a good job out did a good job More

Fantastic customer service, i’ve gotten my last three cars from them! They do a terrific job! cars from them! They do a terrific job! More

Mason is a great salesman. He was kind and extremely helpful. His dedication to his customers is unmatched. He was kind and extremely helpful. His dedication to his customers is unmatched. More

Evidently the customer doesn’t come first. Brought our Kia in for a recall and whoever drove my vehicle scuffed up the panel when getting in and out. The manager came out to talk to us and he Brought our Kia in for a recall and whoever drove my vehicle scuffed up the panel when getting in and out. The manager came out to talk to us and he told us we should have taken it somewhere else to have it worked on and we told him that the vehicle was in for a recall and we didn’t have a choice. He could care less. He thought we were ridiculous for complaining about that. I told him my car is paid for and we take very good care of our vehicles and that I don’t want to have a car payment that’s why we are a little fussy when it comes to taking care of our vehicles. Again he absolutely didn’t care. It’s too bad we couldn’t have taken care of the recall ourselves. We would NEVER recommend your dealership to anyone! More

LUBE, OIL & FILTER CHANGED QUICKLY WITH THE GENUINE KIA PARTS FOR MANY MILES OF CAREFFREE DRIVING PARTS FOR MANY MILES OF CAREFFREE DRIVING More