Diehl Kia of Massillon

Evidently the customer doesn’t come first. Brought our Kia in for a recall and whoever drove my vehicle scuffed up the panel when getting in and out. The manager came out to talk to us and he Brought our Kia in for a recall and whoever drove my vehicle scuffed up the panel when getting in and out. The manager came out to talk to us and he told us we should have taken it somewhere else to have it worked on and we told him that the vehicle was in for a recall and we didn’t have a choice. He could care less. He thought we were ridiculous for complaining about that. I told him my car is paid for and we take very good care of our vehicles and that I don’t want to have a car payment that’s why we are a little fussy when it comes to taking care of our vehicles. Again he absolutely didn’t care. It’s too bad we couldn’t have taken care of the recall ourselves. We would NEVER recommend your dealership to anyone! More

LUBE, OIL & FILTER CHANGED QUICKLY WITH THE GENUINE KIA PARTS FOR MANY MILES OF CAREFFREE DRIVING PARTS FOR MANY MILES OF CAREFFREE DRIVING More

Mason was great salesman and he found the car I wanted in a timely manner. a timely manner. More

Everything was done efficiently and handled in a timely fashion from scheduling through pickup and paperwork was given to show completion of each task. People were friendly. fashion from scheduling through pickup and paperwork was given to show completion of each task. People were friendly. More

Very friendly and patient to work with! Daniel was very thorough with everything, especially taking the time with all the controls in the vehicle! Daniel was very thorough with everything, especially taking the time with all the controls in the vehicle! More

I was told my 2023 carnival needs new tires after 20,000 miles. That does not make sense. miles. That does not make sense. More

when my car was done you gave me a free car wash so went and got it then swept out my car and I found 2 small sliver bolt heads on the floor under my steering wheel . Also by my steering wheel where you too and got it then swept out my car and I found 2 small sliver bolt heads on the floor under my steering wheel . Also by my steering wheel where you took it apart to work on it there is a gap was not put back together right. More

early 70's i was lst women to sale and lease cars and went to auction to sale cars. I enjoyed my talking with the people all were nice to and had fun. I love my New Kia Forte. This is my 4th Kia and went to auction to sale cars. I enjoyed my talking with the people all were nice to and had fun. I love my New Kia Forte. This is my 4th Kia More

Very pleasant and very easy, the customer services is great and makes easy transaction during the process. great and makes easy transaction during the process. More

Highly recommend going to Marquis he helped me find the perfect car for me. He was great! perfect car for me. He was great! More