Diehl Subaru
Massillon, OH
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:30 AM - 5:30 PM
Tuesday 7:30 AM - 5:30 PM
Wednesday 7:30 AM - 5:30 PM
Thursday 7:30 AM - 5:30 PM
Friday 7:30 AM - 5:30 PM
Saturday 8:00 AM - 2:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 5:30 PM
Tuesday 7:30 AM - 5:30 PM
Wednesday 7:30 AM - 5:30 PM
Thursday 7:30 AM - 5:30 PM
Friday 7:30 AM - 5:30 PM
Saturday 8:00 AM - 2:00 PM
Sunday Closed
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easy car buying experience Heard about the Waikem through Truecar.com. Price was good, no hassles. The car (2016 Outback) is great. They made sure everything was just right, Heard about the Waikem through Truecar.com. Price was good, no hassles. The car (2016 Outback) is great. They made sure everything was just right, and followed up to make sure we weren't having any problems. More
Praise and Gratitude My wife and I had two great experiences this summer. First we travelled to Alaska and saw some of the greatest sights for human eyes to behold. The My wife and I had two great experiences this summer. First we travelled to Alaska and saw some of the greatest sights for human eyes to behold. The second great experience was when we took possession of our 2016 Subaru Outback, the greatest car we have ever owned, purchased from a great dealership in the care of two wonderful salespersons; Erik Bettinger and Matt Drexller. Thank Matt and Erik for making our Subaru purchase so special. And thank you for a high level of customer service. More
A most satisfying experience Rick Spieth was a very helpful and understanding salesman. He kept me informed on the progress of the arrival of the car. Upon arrival, Rick spent Rick Spieth was a very helpful and understanding salesman. He kept me informed on the progress of the arrival of the car. Upon arrival, Rick spent an hour in the car explaining various functions. Furthermore, I wanted a few small things done and he saw to it himself. At no time did I feel pressured or uncomfortable concerning the purchasing of the new Outback. He has checked back with me twice to see if I needed help with any of the special electronics. I have purchased 10 vehicles from Waikem's in the last 17 years and this has been the most satisfying of my experiences. More
Overal was an excellent experience I have to say I really liked Rick Spieth and Erik Bettinger. They were both very helpful, friendly, & professional. I was actually dreading going in t I have to say I really liked Rick Spieth and Erik Bettinger. They were both very helpful, friendly, & professional. I was actually dreading going in to buy a new car because I do not like the stereotypical pushy salesman attitude. But I was so relieved to see that they were not like that at all! They really made the car buying experience comfortable for me & they were ultimately the reason why I wanted to go back to Waikem Subaru to actually buy the car. They were excellent! I will recommend Rick and Erik to all of my family and friends. More
Traded in older Forester for a new one Working with Matt Drexler at Waikem Subaru was a pleasure. We went through a lot trying to make our trade work, not because of Waikem's issues but bec Working with Matt Drexler at Waikem Subaru was a pleasure. We went through a lot trying to make our trade work, not because of Waikem's issues but because our own trade-in vehicle had a lot of strings attached, and yet Waikem was always patient and honest. Matt is a genuine salesperson who just wants to do the best for the customer without being pushy or sly in any way. It was a pleasure to work with him and we are so happy we were able to make the exchange work! We love our new car and feel that we got a great value through a process that was more enjoyable than painful :). More
Excellent Service Carolyn Ling and Rick Spieth provided excellent service in the purchase of our new car. They were very knowledgeable, thorough and cooperative in hel Carolyn Ling and Rick Spieth provided excellent service in the purchase of our new car. They were very knowledgeable, thorough and cooperative in helping us. More
Very good experience! Overall very good experience with Waikem. Matt Drexler has been very helpful through the whole process. Matt is knowledgeable and familiar with the bu Overall very good experience with Waikem. Matt Drexler has been very helpful through the whole process. Matt is knowledgeable and familiar with the buying process. More
Love my Subaru My overall experience @ Waikem Subaru was fantastic. I drove all the way from Pittsburgh to work with this dealership because they gave me the most mo My overall experience @ Waikem Subaru was fantastic. I drove all the way from Pittsburgh to work with this dealership because they gave me the most money for my trade, the gave me the best price on a new Impreza, they were able to get me excellent finance options, and they placed the order to have my car custom built in Japan. More
Great experience We worked with Erik Bettinger for the purchase of our Subaru Forester and the entire process was easy and stress-free. Erik was knowledgeable and help We worked with Erik Bettinger for the purchase of our Subaru Forester and the entire process was easy and stress-free. Erik was knowledgeable and helpful in answering our questions, getting the paper work taken care of quickly, and working with our lender (USAA) so we could drive the car home that same day. He did not push us toward a certain car or model but rather helped in the decision making process when asked to do so, this was very refreshing after working with pushy dealerships in the past. Erik also went above and beyond in showing us how to use all the features of our new car and making sure it was in perfect condition before we drove it home. Overall, great experience and would definitely recommend working with Erik and Waikem Subaru! More
Awesome Experience I got a quote from TrueCar and then was contacted by Chris Byron. He made me an offer that was lower than the TrueCar price. I bought the car withou I got a quote from TrueCar and then was contacted by Chris Byron. He made me an offer that was lower than the TrueCar price. I bought the car without stepping foot in the dealership until the day I picked it up. Chris was awesome keeping me updated on my car along the way. He was honest, friendly and extremely helpful. It was such a hassle free experience. I will definitely shop at Waikem again for my next, car. More