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Diehl Toyota of Hermitage
Hermitage, PA
477 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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477 Reviews of Diehl Toyota of Hermitage
November 15, 2024
Sales person was not pushing to make purchase. The I pick car salesman is not there but this other person Rod Furman took care of me and did a excellent job for walking into something he did not d The I pick car salesman is not there but this other person Rod Furman took care of me and did a excellent job for walking into something he did not do. More
by maxmmj1
Verified CustomerEmployees Worked With
Terry Tringhese and Rod Furman
November 09, 2024
What a fantastic expierience from start to finish. Rick and the Diehl Toyota of Hermitage team exceded all of my expectations and have set a new bar for customer expierience. I was looking to trade in Rick and the Diehl Toyota of Hermitage team exceded all of my expectations and have set a new bar for customer expierience. I was looking to trade in my current car and get into a more fuel efficient vehicle. I was looking at a Corolla Cross Hybrid in a specific color and with specific features. Rick worked with me for over two months to locate a vehicle. I live over 30 miles from this dealership and there are at least two other ones that are closer to me. Those dealerships would not give me the time of day, if i was not going to purchase a car on their lot. They didn't want the hassel of looking at other dealerships. I will be purchasing all of my cars from Diehl Toyota of Hermitage going forward. More
by Joseph D
Employees Worked With
Beckie Napierkoski Sakonyi, Rick Layman
November 08, 2024
Didn’t address my concern, was not happy with customer service. They made me feel like I was complaining over a concern I had. Brushed me off as they didn’t care service. They made me feel like I was complaining over a concern I had. Brushed me off as they didn’t care More
by lesleybayles
Employees Worked With
Dave Bauman
November 06, 2024
They were wonderful to work with. Took care of business fast. Chuck Eddy was easy to talk to and worked hard to make us the deal we were looking for. I would recommend this dealership Took care of business fast. Chuck Eddy was easy to talk to and worked hard to make us the deal we were looking for. I would recommend this dealership to family and friends and we live an hour away. More
by nkkanicki5
Employees Worked With
Chuck Eddy, Beckie Napierkoski Sakonyi
November 05, 2024
1st I purchased a top of the line tundra. I found out the bed cover was defective and told 2 different sales people about it but they both blew me off and did nothing. I then talked to a ser I found out the bed cover was defective and told 2 different sales people about it but they both blew me off and did nothing. I then talked to a service rep that was going to see what she could do. Now 6 weeks have go by with nothing being done so I sent her an email and asked if I had to get my attorney involved in order to get an answer. In a matter of a couple of hours she got back to me and basically told me that toyoda wasn't going to do anything. 2nd Within 3 months of purchasing it my volume knob breaks and I have to make an appointment to get it replaced. 3rd I had to make a 2.5 hr trip to get to a place I've never been to so I utilized the navigation system. While driving through a busy city the nav screen disappears. Needless to say I ended up lost and off the route. The same thing happened again on the way back. I received a call and when the call finished the navigation screen disappeared again. These problems not only added an extra hour to my trip but an extreme amount of frustration! The service department wasn't able to fix the navigation screen problems but was able to replace the vol knob. The service person basically told me until toyoda decided to fix the problem with an computer update there was nothing he could do. If the dealership was upfront about the defective bed covers and non working navigation system I most assuredly would not have made the purchase! More
by reemtsen1223
Employees Worked With
Donna Jones, Dave Bauman
November 05, 2024
Terry was helpful, being an out of state buyer he worked with my nephew on a test drive and arranged for the auto to be held until I could get there a few days later! Nice job Terry! with my nephew on a test drive and arranged for the auto to be held until I could get there a few days later! Nice job Terry! More
by Ohio Buyer
Employees Worked With
Terry Tringhese
November 03, 2024
The sales man was amazing to work with hands down the best . The finance team and everyone else need to step the game up ! If you need a salesman here see Alan ! best . The finance team and everyone else need to step the game up ! If you need a salesman here see Alan ! More
by bigcountry6711
Employees Worked With
Alan Snyder
October 29, 2024
Service was great,but several dealership personnel past through the waiting area and while they were not rude they also were not cordial,not so much as a good morning,hello,or anything. through the waiting area and while they were not rude they also were not cordial,not so much as a good morning,hello,or anything. More
by Jpdejulia
Employees Worked With
Dave Bauman
