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Diehl Toyota of Hermitage

Hermitage, PA

4.4
477 Reviews
Call Dealership (724) 901-6295

2757 E State St

Hermitage, PA

16148

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477 Reviews of Diehl Toyota of Hermitage

October 08, 2024

Two hour wait due to staffing issues, parts on backorder with no date availability, charged diagnostic for an issue that was clearly visible and had been eyeballed by service department the week before. Sai More

by kathryn53fulford
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Dave Bauman
Report | Print
October 07, 2024

I did this already. I think the process is pretty frustrating. Please fix it thanks More

by wtrachtman
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dave Bauman
Report | Print
Nov 13, 2024 -

Diehl Toyota of Hermitage responded

Thank you so much for sharing how your time with our team went! It is thanks to great customers like you that we can continue to improve our approach and services. Please keep us in mind for all your vehicles needs. At Your Service - Joe Pantone - General Manager

October 06, 2024

Was a very nice experience. Great salesman. First time I have bought at Diehl. Will recommend to family and friends. More

by cowman00007
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jason Fraley, Patricia Hartman
Report | Print
Nov 13, 2024 -

Diehl Toyota of Hermitage responded

Thank you so much for sharing how your time with our team went! It is thanks to great customers like you that we can continue to improve our approach and services. Please keep us in mind for all your vehicles needs. At Your Service - Joe Pantone - General Manager

October 04, 2024

Financial section was not prepared- excessive time required to complete financial documents. Spent almost 4 hours waiting for loan documents. More

by timsmeeg
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jake Pantone
Report | Print
October 04, 2024

Great customer service. The process for an inspection, tire rotation and second l key fob should not take over 3 hours. The amount of time it took is my only concern. More

by rmchale
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dave Bauman
Report | Print
Nov 13, 2024 -

Diehl Toyota of Hermitage responded

Thank you so much for sharing how your time with our team went! It is thanks to great customers like you that we can continue to improve our approach and services. Please keep us in mind for all your vehicles needs. At Your Service - Joe Pantone - General Manager

September 29, 2024

Diehl has always been amazing! I have had nothing but positive things since buying my car! Thank You! More

by Theresapartridge
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Juanita Fair, Donna Jones, Eric Kramer, Benny Kolidakis, Rick Layman, Dave Bauman
Report | Print
Nov 13, 2024 -

Diehl Toyota of Hermitage responded

Thank you so much for sharing how your time with our team went! It is thanks to great customers like you that we can continue to improve our approach and services. Please keep us in mind for all your vehicles needs. At Your Service - Joe Pantone - General Manager

September 25, 2024

Will always Service both my vehicles at Diehl Toyota never had a bad experience and they provide great service More

by pappatom2000
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dave Bauman
Report | Print
Nov 13, 2024 -

Diehl Toyota of Hermitage responded

Thank you so much for sharing how your time with our team went! It is thanks to great customers like you that we can continue to improve our approach and services. Please keep us in mind for all your vehicles needs. At Your Service - Joe Pantone - General Manager

September 20, 2024

Professional and quality service from start to finish. They quickly fixed my vehicles problem at no cost More

by jkoning100
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joey, Benny Kolidakis, Dave Bauman
Report | Print
Nov 13, 2024 -

Diehl Toyota of Hermitage responded

Thank you so much for sharing how your time with our team went! It is thanks to great customers like you that we can continue to improve our approach and services. Please keep us in mind for all your vehicles needs. At Your Service - Joe Pantone - General Manager

September 16, 2024

Friendly, professional, knowledgeable staff. Got my vehicle in for oil change and tire rotation quickly kept me well informed the entire visit More

by f_bish
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dave Bauman
Report | Print
Nov 13, 2024 -

Diehl Toyota of Hermitage responded

Thank you so much for sharing how your time with our team went! It is thanks to great customers like you that we can continue to improve our approach and services. Please keep us in mind for all your vehicles needs. At Your Service - Joe Pantone - General Manager

September 15, 2024

Service was good and staff friendly. I did have to wait past my appointment time longer than I would have liked. More

by andychorey
Service Communication
Recommend Dealer
Yes
Employees Worked With
Benny Kolidakis
Report | Print
Nov 13, 2024 -

Diehl Toyota of Hermitage responded

Thank you so much for sharing how your time with our team went! It is thanks to great customers like you that we can continue to improve our approach and services. Please keep us in mind for all your vehicles needs. At Your Service - Joe Pantone - General Manager

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