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Dirito Brothers Walnut Creek Volkswagen - Service Center

Walnut Creek, CA

4.7
3,104 Reviews

3,104 Reviews of Dirito Brothers Walnut Creek Volkswagen - Service Center

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May 21, 2022

Great service! Convenient, well organized and they communicate very well every step of the way. More

by samdgrant
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sterling Daniels
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sean Thomas
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 23, 2022 -

Dirito Brothers Walnut Creek Volkswagen responded

Nice to hear that it was a good experience. Thank you for your feedback!

May 19, 2022

Sean our service advisor is great. He went above and beyond his call of duty. More

by CHRIS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sean Thomas
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 20, 2022 -

Dirito Brothers Walnut Creek Volkswagen responded

Thanks for the positive comments regarding Sean. And thank you for choosing Dirito Brothers!

May 19, 2022

All employees were Very professional and friendly . I definitely will come back for service.our rep was Kevin. More

by MOJI
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
Kevin Hubert
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 20, 2022 -

Dirito Brothers Walnut Creek Volkswagen responded

Glad to hear it went well and we look forward to seeing you again!

May 19, 2022

Everyone is very nice and the work gets done promptly. I’m hoping they did a good job More

by juliebrewster7
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kevin Hubert
4.0
This rating includes all reviews, with more weight given to recent reviews.
Marina Felix
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Francisco
May 20, 2022 -

Dirito Brothers Walnut Creek Volkswagen responded

We appreciate your feedback, Julie, and we're confident all work was completed properly. If there's ever an issue, please get back in touch with us. Thanks.

May 18, 2022

My experience was awesome. When I pulled up and got out of my car they already knew my name and were ready for me. More

by MELISSA.GURULE
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Don’t know her name
May 20, 2022 -

Dirito Brothers Walnut Creek Volkswagen responded

Pleased to hear they were so prepared and friendly. We appreciate your business and your comments. Thank you!

May 17, 2022

Smooth visit to the dealer for tires and service. They were ready for me, they finished on time (and contacted me). There was a bit of confusion over some sale and promotion dates; another dealer mi More

by PROBERTS7
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sean Thomas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : The person who stocks the coffee in the waiting room.
May 18, 2022 -

Dirito Brothers Walnut Creek Volkswagen responded

We appreciate your loyalty and glad to hear that any confusion was handled to your satisfaction!

May 17, 2022

Add appointment for routine maintenance/oil change on my Tiguan , my service advisor Francisco was very efficient. Five star for Francisco More

by GARNERJ123
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Francisco
May 17, 2022 -

Dirito Brothers Walnut Creek Volkswagen responded

Thank you for your review! Glad your recent Service visit went so well.

May 17, 2022

Great service dept. Sean was very helpful. Not rushed, and very mindful of my time and expense. Overall, an excellent experience. Kevin was also great, and jumped in More

by sf_dweller
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kevin Hubert
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sean Thomas
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 18, 2022 -

Dirito Brothers Walnut Creek Volkswagen responded

Thank you for the detailed review. Very helpful. And thank you for choosing Dirito Brothers!

May 10, 2022

Great and timely service. I really enjoy the service here and will continue to use them. More

by JCORBETT2
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sean Thomas
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 12, 2022 -

Dirito Brothers Walnut Creek Volkswagen responded

Thank you for your patronage and loyalty! We appreciate your feedback.

May 10, 2022

They were very helpful. I had Francisco assisting me, updated me on my car, and offered a Lyft home. He was very helpful and made sure I was taken care of. Overall had a gre More

by Adalia Perez
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Francisco
May 12, 2022 -

Dirito Brothers Walnut Creek Volkswagen responded

We're pleased to hear that your recent visit went smoothly. Thank you for the review.

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