Marina Felix
service advisor
Dirito Brothers Walnut Creek Volkswagen
2020 North Main Street
Walnut Creek, CA 94596
Industry Experience
24 yrs, 8 mos
Languages Spoken
English
Spanish
552 Reviews
Write a Review552 Reviews of Marina Felix
March 23, 2024
Disappointing that the cost of diagnosis was as much as the repair. It would have made more sense to just replace the parts without diagnosis for $700 rather than pay $1400 for an oil change, diagnosis and the repair. It would have made more sense to just replace the parts without diagnosis for $700 rather than pay $1400 for an oil change, diagnosis and parts. Then, parts were in but no one calls to schedule an appointment. Had to call myself. George reached out to ask about the initial service experience and explained my disappointment due to above. He said he would talk to management and advise if an adjustment could be made. Never heard back from him. Bought to many cars from Dirito to be treated like that. More
Other Employees Tagged: Sean Thomas
March 14, 2024
Marina was great. Workers are super Friendly. My 4 star review is based on the fact that I bought a certified Pre owned vehicle, and 5 days later I had to come back Workers are super Friendly. My 4 star review is based on the fact that I bought a certified Pre owned vehicle, and 5 days later I had to come back to the dealership because it was slightly pulling to the left. So it makes me wonder what kind of inspection was conducted on the car. But I am happy with the vehicle and hoping they fix the issue. More
Other Employees Tagged: Sterling Daniels, Erin Scordelis, cole scordelis
February 24, 2024
I was attended too immediately, handled with courtesy and kept in the loop. What else could I ask for? kept in the loop. What else could I ask for? More
Other Employees Tagged: Kevin Hubert , Sean Thomas
February 12, 2024
I'm very fortunate that Dirito Bros is located conveniently in Walnut Creek; but it really helps that they provide Uber/Lyft service for me get home, and a ride back to get my car after service. I conveniently in Walnut Creek; but it really helps that they provide Uber/Lyft service for me get home, and a ride back to get my car after service. I really appreciate it! Marina has always been cheerful, thorough in all her explanations, and personable. I've had several German cars at different dealerships ... pricey but excellent cars, and too often snooty/arrogant. Marina has always been kind and straightforward, I sense her honesty ... that is a big plus working with a dealership. Thanks Marina! More
Other Employees Tagged: Kevin Hubert
February 12, 2024
Great service, on time and professional. Scheduling was fast and convenient. Offered shuttle service if needed. Scheduling was fast and convenient. Offered shuttle service if needed. More
Other Employees Tagged: Sean Thomas
February 07, 2024
Kevin in-service thing has been our service advisor for years. We have followed your service team from Concord, Lithia, the old location on N. Main St. to where you are today. When you get good service and years. We have followed your service team from Concord, Lithia, the old location on N. Main St. to where you are today. When you get good service and driving strong vehicles it’s all you need for happy motoring! More
Other Employees Tagged: Kyle Ritola, Jeff Rosen, Sterling Daniels, Ron Simi, John Benitez, Kevin Hubert , Erin Scordelis, Sean Thomas , friendemic friendemic , Don & Ron Dirito
February 07, 2024
Marina Felix in the service department was awesome in setting up all that I needed to have done to my car. Kevin Huber took great care of me when I dropped off my car. He even arranged transportation to setting up all that I needed to have done to my car. Kevin Huber took great care of me when I dropped off my car. He even arranged transportation to the car rental place for me. These two provided the best of customer service. More
Other Employees Tagged: Kevin Hubert