Sean Thomas
Sean Thomas at Dirito Brothers Walnut Creek Volkswagen
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Sean Thomas

Service Advisor

Dirito Brothers Walnut Creek Volkswagen

2020 North Main Street
Walnut Creek, CA 94596

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4.8
364 Reviews
4.8

364 Reviews

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364 Reviews of Sean Thomas

May 05, 2024

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Employee Rating

Sean is amazing as always! He continuously keeps me updated on my vehicle and made it so easy for my husband to pick up my VW ID 4. I have had my car for about two years and al More

by KATRINA5AMAYA
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Recommend Dealer
Yes

May 05, 2024

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Fast, friendly service with updates and honest feedback. Had a great experience and always enjoy taking my vehicle here. More

by kellyheather2016
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Recommend Dealer
Yes

May 01, 2024

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I recieved very good service Sean was very helpful, pleasant and quick. The car is running well. It was very helpful to have Lyft available.. More

by Carol Hiddleson
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Recommend Dealer
Yes
May 03, 2024

Dirito Brothers Walnut Creek Volkswagen responded

We're glad to hear that you had a positive experience with our team at Dirito Brothers Walnut Creek Volkswagen. Thank you for highlighting the efficiency of the Lyft service, and we hope your vehicle continues running smoothly.

May 01, 2024

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Keep up the good job, great service and great quality. Sean was great help to make me understand things about the additional warranty. More

by Cemil Binlik
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Recommend Dealer
Yes
May 03, 2024

Dirito Brothers Walnut Creek Volkswagen responded

We're pleased to hear our team provided clear insights about the additional warranty. Your kind words reaffirm Dirito Brothers Walnut Creek Volkswagen’s dedication in offering both great service and quality. Thanks for the review.

April 29, 2024

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The customer waiting area is clean and comfortable but the seating is limited. There is complementary coffee, tea, and filtered water as well as free wifi. The service was completed sooner than the estima More

by jeremy.kulm
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Recommend Dealer
Yes
Apr 30, 2024

Dirito Brothers Walnut Creek Volkswagen responded

We appreciate your feedback. At Dirito Brothers Walnut Creek Volkswagen, we aim to provide efficient service with proper amenities and comfort available for all our valued customers. Your courtesy is appreciated, thank you.

April 20, 2024

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They know how to take care of their customers with excellent service every time we visit More

by MICHAELTMEYERS
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Recommend Dealer
Yes
Apr 23, 2024

Dirito Brothers Walnut Creek Volkswagen responded

At Dirito Brothers Walnut Creek Volkswagen, our aim is to consistently provide excellent service. Thank you for acknowledging our efforts.

April 19, 2024

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This dealership is friendly and helpful, they had my car ready quickly and Kelly me updated on each step of the repair process. Thank you very much. More

by R.GOMEZ1560
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Recommend Dealer
Yes

Other Employees Tagged: Kevin Hubert , Marina Felix

Apr 19, 2024

Dirito Brothers Walnut Creek Volkswagen responded

That's wonderful to hear; we're glad our team at Dirito Brothers Walnut Creek Volkswagen kept you well-informed during the repair of your car. Appreciate this positive review!

April 19, 2024

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Dealing with service department or parts department always giving good service. However, recently after a repair visited. Car has to be stayed at the shop overnight for parts ordered. When we picked up More

by LUCIA.CHUN
Recommend Dealer
Yes

Other Employees Tagged: Kevin Hubert

Apr 30, 2024

Dirito Brothers Walnut Creek Volkswagen responded

Hello, Please know that your review is very important to us and we here at Dirito Brothers Walnut Creek Volkswagen would appreciate the chance to connect with you regarding your vehicle and service experience. When you have a moment, please send your preferred contact method to me. Thank you, Kyle Ritola General Manager (925)-934-8224 kyleritola@dirito.com

April 17, 2024

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Dan made the appointment on the phone and gave clear instructions on how to drop the car off, after hours. Sean handled repair from beginning to end. He is very pleasant, knowledgeable and folllows-up More

by ERMMP
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Recommend Dealer
Yes

Other Employees Tagged: Shannon Sousa, Marina Felix

Apr 18, 2024

Dirito Brothers Walnut Creek Volkswagen responded

We appreciate your review; it's rewarding to hear our team provided a seamless appointment process and follow-up. At Dirito Brothers Walnut Creek Volkswagen, we value time efficiency and clear communication. Thank you for trusting us with your vehicle repair needs.

April 17, 2024

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The service team is extremely professional and are easy to work with. My car comes back clean and in good condition More

by andrealanomore
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Recommend Dealer
Yes
Apr 18, 2024

Dirito Brothers Walnut Creek Volkswagen responded

We value your kind words about our service team keeping your car clean and well managed at Dirito Brothers Walnut Creek Volkswagen. Thanks for the high rating.

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