Sean Thomas

Great service from Dirito Brothers Volkswagen. This is my go to dealership when my vehicle is due for service. This is my go to dealership when my vehicle is due for service. More

by bertov1988 Verified Customer Verified Customer

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Responsive, Clear communication Helpful Goes above and beyond Professional Caring Understandable Validating Informative Timely Convenient Helps with transportation to and from Dealership and beyond Professional Caring Understandable Validating Informative Timely Convenient Helps with transportation to and from Dealership More

by SCOTTYSGIRL1 Verified Customer Verified Customer

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The experience was great very helpful stuff. Got my car in and out. Communication was perfect. Got my car in and out. Communication was perfect. More

by BZUMBO Verified Customer Verified Customer

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One of the easiest and best dealerships in the Bay Area. Great sales and service teams Great sales and service teams More

by PAULETICH0 Verified Customer Verified Customer

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Top service from service dept. a 10 Sean is a definite keeper Always excellent and fair a 10 Sean is a definite keeper Always excellent and fair More

by JIMCARLEY101 Verified Customer Verified Customer

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Hi, received excellent service on timely manner. Very happy with the staff. Love the environment and communication was very easy. Enjoyed the coffee. Picked up my car on timely manner our recommend Very happy with the staff. Love the environment and communication was very easy. Enjoyed the coffee. Picked up my car on timely manner our recommend the dealership to my friends and family. More

by KIMKKHARA Verified Customer Verified Customer

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Great service. They listened and helped me a lot. Even the receptionist was great and friendly. They listened and helped me a lot. Even the receptionist was great and friendly. More

by Xoxoxo Verified Customer Verified Customer

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Just to say thank you for Erin who helped me and Sean for follow up on my windshield follow up on my windshield More

by ernestodiesta Verified Customer Verified Customer

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I'm unhappy to have to write this review. In general I have had a good experience here. Recently I had some expensive work done on the car, the need to scrape carbon off the intake valves In general I have had a good experience here. Recently I had some expensive work done on the car, the need to scrape carbon off the intake valves that happens with VWs like my Passat. My only problem with that was that the dealership needed the car for 2 1/2 days and didn't tell me I wouldn't be able to get it back on the second day. The reason for this review, however, is that I discovered a couple of weeks later that when they did the complimentary tire pressure check, they had inflated my tires to 39 PSI. Tires which are supposed to be at 29 PSI. I am pretty unhappy that I was driving around on dangerously overinflated tires for two weeks because of some tech's carelessness. More

by JMBELL0 Verified Customer Verified Customer

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Friendly dearlership until you actually need something or there is an issue with your vehicle. My almost brand new (9k miles on it) ID4 stopped working, their offer of a solution is to just wait for a couple there is an issue with your vehicle. My almost brand new (9k miles on it) ID4 stopped working, their offer of a solution is to just wait for a couple hours anytime it refuses to start and then try it again. Claiming its just a software glitch and doesn't warrant any kind of actual solution. So now I'm stuck with a car that is totally unreliable that costs me $600/month. I'm currently in a long and complicated process of trying to get a replacement or a buyback. Whatever you do, don't buy an ID4, and maybe avoid VW entirely until they can sort out their software issues since they won't offer any help or solutions if you encounter a faulty vehicle. More

by ELLABESSETTE Verified Customer Verified Customer

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