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Dirito Brothers Walnut Creek Volkswagen - Service Center
Walnut Creek, CA
3,140 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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Workmanship
Service Time
Service Communication
3,140 Reviews of Dirito Brothers Walnut Creek Volkswagen - Service Center
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July 24, 2021
Fast, friendly service. Been going to Dirito Brothers for years. It’s the great service and attention to detail the keeps me coming back again. years. It’s the great service and attention to detail the keeps me coming back again. More
by BOYONROCK
Verified CustomerEmployees Worked With
July 24, 2021
Great service by Tim and the gentleman cashier! I would highly recommend Dorito Bros. to everyone. Thank you again for the excellent service as always! highly recommend Dorito Bros. to everyone. Thank you again for the excellent service as always! More
by TLNOVOTNY
Employees Worked With
Gentleman cashier , Tim Luong
July 23, 2021
Friendly, kept in touch to let us know what was wrong and approximately when repair was expected to be completed and cost.. Stayed after 6pm closing to accommodate pickup of the car. approximately when repair was expected to be completed and cost.. Stayed after 6pm closing to accommodate pickup of the car. More
by JANPIPSQUEEK22
Employees Worked With
Tim Luong
July 23, 2021
Overall service was pretty good. However, the communication around when it would be ready could have been better. When I called for an update status, the kid I spoke to was pretty clueless and I communication around when it would be ready could have been better. When I called for an update status, the kid I spoke to was pretty clueless and I did not get a call back as expected. More
by aarts
Employees Worked With
July 22, 2021
appreciate the communication throughout the process: Advisement of required repair and estimated costs Daily status updates Ensured transportation needs were met. All Thx to Kevin process: Advisement of required repair and estimated costs Daily status updates Ensured transportation needs were met. All Thx to Kevin More
by kwmail
Employees Worked With
July 22, 2021
Your service department is top. Kevin is great to work with and you payment department is very professional with a touch of personal humor. Thanks with and you payment department is very professional with a touch of personal humor. Thanks More
by Cas
Employees Worked With
July 21, 2021
Sean was very professional, courteous and friendly. He explained the results of the repair in great detail but at a level I could understand. The vehicle was clean and ready for pickup at the prescribed t explained the results of the repair in great detail but at a level I could understand. The vehicle was clean and ready for pickup at the prescribed time. I highly recommend the service department. More
by BJ_ATKINS
Employees Worked With
Sean
July 16, 2021
I called with an issue with my Jetta. Received an appointment the next day. The communication was great and the service department were very friendly! appointment the next day. The communication was great and the service department were very friendly! More
by NOBLEBASEBALL
July 15, 2021
I am satisfied with the facility cleanliness and safety also the staff courtesy. The reason why I rated less than five because my 2019 altlas trunk door/gate problem was not resolved. I still have to deal also the staff courtesy. The reason why I rated less than five because my 2019 altlas trunk door/gate problem was not resolved. I still have to deal with my trunk door problem and it’s getting worse specially when I have load in my trunk. I just hope my trunk door won’t open or unlatched while I’m driving. More
by DANEE0610
Employees Worked With
