Back

Dirito Brothers Walnut Creek Volkswagen - Service Center

Walnut Creek, CA

4.7
3,140 Reviews

3,140 Reviews of Dirito Brothers Walnut Creek Volkswagen - Service Center

Sort by
July 14, 2021

I brought my car for service. I was told To come back I brought my car for service. I was told To come back after 3 hours. I got a message after an hour saying that my car is ready to pick up. More

by Amycor4
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tim Luong
Jul 15, 2021 -

Dirito Brothers Walnut Creek Volkswagen responded

Always great to have your car done early! We were happy to make it happen. Thanks for taking the time to give a great review!

July 13, 2021

I love the peace of mind that comes with genuine Volkswagen service. My 2016 CC is happy. I'm happy. Kevin's communication during my service appointment was excellent. He thoughtfully addressed m More

by MikeH
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kevin Hubert
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Nanika Orgil
Jul 15, 2021 -

Dirito Brothers Walnut Creek Volkswagen responded

Hi Mike, And when you are happy, we are happy! Thanks for letting us know how great Kevin was, and a shoutout to Nanika! We appreciate you taking the time to write such a great review, thank you!

July 12, 2021

The service professionals are always helpful and courteous at Dirito Brothers in Walnut Creek. I purchased my VW Beetle at this dealership 8 years ago and have had all the maintenance and other serv More

by IMKNECHTED2
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Marina Felix
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 12, 2021 -

Dirito Brothers Walnut Creek Volkswagen responded

Thank you for continuing to choose Dirito Brothers! It is nice to hear that you consistently receive great service and that your Bug is still running great. Thank you for sharing!

July 12, 2021

Excellent service experience. No waiting for service person to check our car in. Car done when promised. Quick check out and I was on my way. More

by PASODELRAMEY
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Marina Felix
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 12, 2021 -

Dirito Brothers Walnut Creek Volkswagen responded

Awesome! We aim for stellar communication and timely service. Thanks for letting us know we got it right!

July 11, 2021

What a wonderful experience, joining the VW family! Between the purchasing of my new ID.4 and the service team helping me get everything set up correctly, I could t be happier. I highly recommend this More

by liz.wheeles
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kevin Hubert
5.0
This rating includes all reviews, with more weight given to recent reviews.
Marina Felix
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ron Simi, Tim Luong
Jul 12, 2021 -

Dirito Brothers Walnut Creek Volkswagen responded

Welcome! We are excited to have you. Great choice on the new ID.4 and thank you for letting us know how helpful the team was for your purchase. We look forward to seeing you again!

July 10, 2021

Gus and Kevin are both excellent to work with. Gus, who sold me my car (and the three previous ones), is really nice and extremely knowledgeable about the product. Kevin in service is also wonderful. What More

by Lucinda
Recommend Dealer
Yes
Employees Worked With
Kevin Hubert
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 12, 2021 -

Dirito Brothers Walnut Creek Volkswagen responded

Hi Lucinda, This is excellent feedback, thank you! We are grateful for your continued support and we'll be sure to pass along your kind words for Gus and Kevin. We look forward to next time!

July 08, 2021

Efficient, communicated well and on time service. Front line staff were great to work with. Only thing was no car wash with the service, which would have been nice. More

by fdclax
Recommend Dealer
Yes
Employees Worked With
Marina Felix
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 09, 2021 -

Dirito Brothers Walnut Creek Volkswagen responded

Thank you for the positive feedback! We regret that we cannot offer car washes at this time, due to local recycled water requirements. But we thank you for your input!

Jul 09, 2021 -

fdclax responded

I understand. Thank you.

July 08, 2021

Thank you Kevin, awesome service as usual!!!! There's a reason we come from four cities away. We have been to other dealers but then never measure up. Thank you, Aaron More

by AARON.CONLEY
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kevin Hubert
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 09, 2021 -

Dirito Brothers Walnut Creek Volkswagen responded

Hi Aaron, We appreciate you coming all the way to see Kevin! It speaks to the quality of his customer service and maintenance skills. Thank you for the kinds words, we'll be sure to let Kevin know. Until next time, take care and we look forward to seeing you again.

July 07, 2021

Friendly service, clean building, knowledgeable staff. I have purchased three cars in five years from this dealership and serviced all of them at this location. More

by CAROLYN
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kevin Hubert
5.0
This rating includes all reviews, with more weight given to recent reviews.
Marina Felix
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tim Luong
Jul 09, 2021 -

Dirito Brothers Walnut Creek Volkswagen responded

Hi Carolyn, We are very grateful to have you as a loyal customer! And are very happy to hear that you receive consistently great service. Thank you for sharing!

July 06, 2021

They kept me well informed and were very considerate of my timing . That is really all I have to say. Everything was fine yep it was More

by DMLJDL
Customer Service
Recommend Dealer
Yes
Employees Worked With
Sean
Jul 07, 2021 -

Dirito Brothers Walnut Creek Volkswagen responded

Your time is valuable, so thank you for spending a little more to let us know how well your service went!

...
155
...