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Dirito Brothers Walnut Creek Volkswagen - Service Center

Walnut Creek, CA

4.7
3,137 Reviews

3,137 Reviews of Dirito Brothers Walnut Creek Volkswagen - Service Center

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July 01, 2021

I always have brought my Volkswagens to Dirto Brothers because the service department has done a excellent job of maintenancing my cars. If I have a problem they're able to fix it right the first time. More

by honda_929rr
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Marina Felix
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 01, 2021 -

Dirito Brothers Walnut Creek Volkswagen responded

Thanks for the vote of confidence! We are always glad to be able to help out and solve the issue. Thank you for your continued support and positive feedback!

July 01, 2021

Great service! Nice and easy check in and checkout. Great updates! More

by javanni
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Marina Felix
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 01, 2021 -

Dirito Brothers Walnut Creek Volkswagen responded

Wonderful! Happy to hear everything went smoothly. Thank you!

June 28, 2021

Excellent work and Marina was very knowledgeable and very sweet. My car works wonderfully plus I got smogged. I am truly happy with Dirito Bros VW... More

by RWILLRN
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Marina Felix
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 01, 2021 -

Dirito Brothers Walnut Creek Volkswagen responded

We are so glad to hear about your excellent experience with Marina! Happy to hear you are smogged and ready to roll! Thank you.

Jul 01, 2021 -

RWILLRN responded

Thank You for the response. I bought my car at Dirito Bros. and I hope we can continue working together for years.

June 28, 2021

Work done was good and the service rep was friendly and gave me all the information I need. More

by CCSYSTEK
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kevin Hubert
4.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 01, 2021 -

Dirito Brothers Walnut Creek Volkswagen responded

Thanks for the positive feedback! We're always happy to hear good things from our customers.

June 27, 2021

Service is always great at Dirito Bros. I am so happy I purchased another Jetta after my previous Jetta (240,000 miles) was totaled. I just had the car serviced for the first time, < 5000 miles in 1.5 year More

by zuemar
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tim Luong
Jul 01, 2021 -

Dirito Brothers Walnut Creek Volkswagen responded

Sounds like you take great care of your cars! We are grateful to have your positive feedback and look forward to serving you again in the (far) future! Thank you.

June 27, 2021

Fast, efficient, and friendly. I would go back in a heart beat More

by BETHE925
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kevin Hubert
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 01, 2021 -

Dirito Brothers Walnut Creek Volkswagen responded

This is great news! We're so happy to know that you had a good experience.

June 27, 2021

It was very excellent and very friendly. Iam very satisfied More

by nader195635
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kevin Hubert
5.0
This rating includes all reviews, with more weight given to recent reviews.
Marina Felix
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tim Luong
Jul 01, 2021 -

Dirito Brothers Walnut Creek Volkswagen responded

Awesome! We are very happy to hear it. Thank you!

June 26, 2021

Great service, employees and communication. Been going here for almost 10 years and will purchase future cars here as long as great customer service continues! More

by tonimtisch
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Shannon- Service manager
Jul 01, 2021 -

Dirito Brothers Walnut Creek Volkswagen responded

We plan to continue being awesome! Thanks for being a loyal customer and for the great feedback!

June 25, 2021

Great service, responsive, communicative. Good use of tech (online sign-up / texting). 7 More

by Greg
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
Kevin Hubert
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 01, 2021 -

Dirito Brothers Walnut Creek Volkswagen responded

Hi Greg, Happy to hear you found our online system effective and helpful and that your time with us went well. Thank you!

June 25, 2021

Very reliable, easy to find, friendly service staff that made us feel welcome. More

by bigfishjonathane
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Marina Felix
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 25, 2021 -

Dirito Brothers Walnut Creek Volkswagen responded

Perfect, that's what we like to hear. Thank you for the great feedback!

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