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Dirito Brothers Walnut Creek Volkswagen - Service Center

Walnut Creek, CA

4.7
3,109 Reviews

3,109 Reviews of Dirito Brothers Walnut Creek Volkswagen - Service Center

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May 08, 2021

because of my schedule i had to leave my car a day early,kevin told me it would not be a problem and that made it conveniant for me More

by walterio6102
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kevin Hubert
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 13, 2021 -

Dirito Brothers Walnut Creek Volkswagen responded

Thank you for letting us know how accommodating Kevin was, we do our best to make it work on your schedule.

May 07, 2021

Sean was great! Wrote down all of my concerns and all were addressed. I will definitely be back for all of my service needs in the future. More

by jcmranch
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Sean
May 13, 2021 -

Dirito Brothers Walnut Creek Volkswagen responded

Awesome! Thank you and we look forward to serving you again in the future!

May 06, 2021

Marina was wonderful to work with, she understood my problem and made sure I had enough information through the whole process. Would definitely come back to Dirito Bros for all my future service needs. More

by THEBEEPS
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Marina Felix
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 13, 2021 -

Dirito Brothers Walnut Creek Volkswagen responded

This is great news! Thanks for the kind words for Marina! While we don't wish any service issues on you, we look forward to next time.

May 06, 2021

Everyone I spoke with helpful and courteous. I was having a recall repair done on my Jetta and it went smoothly and was ready when it was promised. Thanks Dirito Brother Service Dept! More

by BILL@BILLSPOONER.COM
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kevin Hubert
5.0
This rating includes all reviews, with more weight given to recent reviews.
Marina Felix
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tim Luong
May 13, 2021 -

Dirito Brothers Walnut Creek Volkswagen responded

That's how we do it! We are happy to hear your service went so smoothly and we appreciate your positive feedback. Thank you!

May 05, 2021

Although the problem with my car can't be found.....I still think Dirito Bros has fantastic customer service. I have never had a bad experience, they have been servicing my 2004 VW Bug all this time. It' More

by CLAURA4NAILS
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kevin Hubert
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Thank you also Sean.
May 13, 2021 -

Dirito Brothers Walnut Creek Volkswagen responded

While we are sorry we cannot find the source of your issue, we are grateful to your for your continued support and positive feedback! It's always a pleasure serving you as our customer, thank you!

May 02, 2021

Great service and everyone was very friendly. I appreciated the ride to and from my home when necessary. I always buy and service my vehicles at Dirito brothers Volkswagen. More

by SARAH52
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Marina Felix
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 13, 2021 -

Dirito Brothers Walnut Creek Volkswagen responded

Thanks for the great review! It always a pleasure seeing you and we appreciate the kind words!

May 01, 2021

Great service! Took my car in for recall work. Quick, easy and didn't try to upsell service. Thats worth going all in its self. More

by bassix67
Recommend Dealer
Yes
Employees Worked With
Kevin Hubert
4.0
This rating includes all reviews, with more weight given to recent reviews.
Marina Felix
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tim Luong
May 13, 2021 -

Dirito Brothers Walnut Creek Volkswagen responded

Awesome! Happy to hear your recall service was quick and painless. Thank you for the positive feedback!

May 01, 2021

This was a service appointment but it was handled as beautifully as every interaction I've had with this dealership. Can't recommend them highly enough. More

by BARLOW_ED
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Marina Felix
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 13, 2021 -

Dirito Brothers Walnut Creek Volkswagen responded

Thanks for the positive feedback! We're always happy to hear good things from our customers.

April 30, 2021

The service was fast and painless. I dropped my car off and the service reps were very nice and quick. After my service they noticed another issue and they were able to have me come back ASAP to get it fix More

by SAMANTHASANCHEZ
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Younger Receptionist girl was very nice and professional. Can’t remember her name. And Sean, Tim Luong
May 13, 2021 -

Dirito Brothers Walnut Creek Volkswagen responded

Hi Samantha, We are happy to hear that your service went well! We apologize about the car wash, there are water restrictions in our area with our type of facility, unfortunately. We do appreciate your feedback! Thank you.

April 30, 2021

I have known Don Dorito for over 35 yrs. he runs a classAAAAA Dealership. Kevin Hubert in service is and has been a star in their dealership service department. Always thorough, communicative and obli More

by TSOKMD
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kevin Hubert
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 13, 2021 -

Dirito Brothers Walnut Creek Volkswagen responded

Hi Tilden, Gosh, thanks for the very kind words for Kevin! He is awesome, isn't he? We are lucky. Thank you for your positive feedback, we look forward to next time!

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