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Dirito Brothers Walnut Creek Volkswagen - Service Center

Walnut Creek, CA

4.7
3,137 Reviews

3,137 Reviews of Dirito Brothers Walnut Creek Volkswagen - Service Center

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March 20, 2021

Service was great a d the young woman in the cashiers office were professional, courteous, and very pleasant. I will be sure to return for future service needs. I will not, however, use Lyft-courtesy More

by LOUISEANNFOGGIA
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kevin Hubert
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 24, 2021 -

Dirito Brothers Walnut Creek Volkswagen responded

We are happy to hear you had such a positive experience with us, though we are dismayed to hear about the subpar Lyft experience. We appreciate you taking the time to give us some good feedback!

March 19, 2021

You so much you guys it excellent service for the first time for my service I really appreciate you guys positivity Customer service was great would recommend you guys for a purchase for service to anyoneT More

by MONISHASTURGIS
Recommend Dealer
Yes
Employees Worked With
Kevin Hubert
5.0
This rating includes all reviews, with more weight given to recent reviews.
Marina Felix
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tim Luong
Mar 24, 2021 -

Dirito Brothers Walnut Creek Volkswagen responded

Thank you, Monisha! It was a pleasure to serve you and we hope to help out some of your family in the future!

March 19, 2021

I enjoy working with the people at Dirito Brothers in Walnut Creek. They do a great job of making me feel comfortable about any work needing to be completed. I feel good about my experience and the sta More

by Scott Alstad
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
David Dirito
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kevin Hubert
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 24, 2021 -

Dirito Brothers Walnut Creek Volkswagen responded

Thanks Scott! We enjoy working with you as well. We appreciate the positive feedback and look forward to the next time!

March 17, 2021

Always a good experience when we go into the dealership. Tim is usually the one that gets me checked in, he is always kind and keeps me updated on the status of my vehicle. More

by HJSEBARBA
Recommend Dealer
Yes
Employees Worked With
Tim Luong
Mar 19, 2021 -

Dirito Brothers Walnut Creek Volkswagen responded

This is what we like to hear! We are glad to know that Tim always provides excellent service and communication. Thank you for the kind words!

March 17, 2021

Great service. Reminded me about something I forgot to ask for, so I didn't have to worry about it not getting done and having to go back again. More

by stolva.stb
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tim Luong
Mar 19, 2021 -

Dirito Brothers Walnut Creek Volkswagen responded

We are happy to hear that your needs were anticipated and taken care of. Thank you for letting us know, we appreciate you taking the time to write a positive review.

March 14, 2021

Sean was my contact. He is open and friendly, listened to why I brought my car in and explained in a straight forward manner the process his end. He answered all of my questions and gave me an approximat More

by CORLANI8
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sean
Mar 19, 2021 -

Dirito Brothers Walnut Creek Volkswagen responded

We are happy to hear that Sean demonstrated our values for excellent customer service! Thank you for sharing this positive feedback.

March 12, 2021

Marina was amazing. Such a friendly, welcoming demeanor. She asked me to come by whenever convenient so she could assess the damage and give me an estimate. She worked hard to get it repaired quickly. More

by CFRASCHIE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Marina Felix
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 02, 2021 -

Dirito Brothers Walnut Creek Volkswagen responded

Thank you for the positive feedback for Marina! We are sorry that your overall experience wasn't better rated. I would be grateful to get more feedback from you so we can work to improve. Please contact us at your convenience. Thank you.

March 12, 2021

Exceptional service! Kept me updated regularly with the process of my vehicle and provided a detailed report upon completion. Worked hard and long hours to finish the work on my car as fast as possible. More

by ald1020
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tim Luong
Mar 19, 2021 -

Dirito Brothers Walnut Creek Volkswagen responded

Great to hear! We are happy that you're happy. Thanks for the positive feedback!

March 10, 2021

The dealership is quite pleasant. Though surveys that The dealership is quite pleasant. Though surveys that act like they are a school assignment requiring a specific number of words are quite aggrava More

by timdonovan
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sean
Mar 11, 2021 -

Dirito Brothers Walnut Creek Volkswagen responded

Hi Tim, We are happy to hear your experience at the dealership went well and we appreciate your feedback regarding the survey. Thank you!

March 10, 2021

They were communicative , thorough and very professional. I have leased/purchased my vehicles at Dirito as have my extended family. Highly recommend dealing with them. More

by MICHAELOLSON51
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tim Luong
Mar 11, 2021 -

Dirito Brothers Walnut Creek Volkswagen responded

This is great to hear! Thank you for your continued support and recommendation! We look forward to next time.

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