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Dirito Brothers Walnut Creek Volkswagen - Service Center
Walnut Creek, CA
3,141 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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3,141 Reviews of Dirito Brothers Walnut Creek Volkswagen - Service Center
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November 21, 2020
they are friendly, responsive, patient, quick to response. price is high though. facility is clean, availability is good. don't like this survey, why forced to have 25 words? response. price is high though. facility is clean, availability is good. don't like this survey, why forced to have 25 words? More
by LYU3_99
Verified Customer
November 19, 2020
Everybody was awesome. Especially Shannon in service and Jeff in sales. They treated me with respect and kindness after my tire exploded on the highway. Very scary Jeff in sales. They treated me with respect and kindness after my tire exploded on the highway. Very scary More
by ROSENMOM2002
November 18, 2020
Super fast service. Follow up next day. Great service. We went to get a replacement of the wiper arm. Personnel got it without me needing to pay. We went to get a replacement of the wiper arm. Personnel got it without me needing to pay. More
by AGUZMANBENTLEY
Employees Worked With
Tim Luong
November 14, 2020
I had a excellent experience at Dirito Brothers service department. I would definitely recommended to have you vehicle service here, if you need your vehicle service. department. I would definitely recommended to have you vehicle service here, if you need your vehicle service. More
by MCARM
Employees Worked With
November 12, 2020
KEVEN Was very helpful and professional. he answered my questions and called me once the part arrived and called me the next day to tell my the work was done. questions and called me once the part arrived and called me the next day to tell my the work was done. More
by GFJF8175
November 12, 2020
Kevin is always helpful and professional. I love this dealership and go out of my way to come here. Kevin keeps me updated on my cars status. dealership and go out of my way to come here. Kevin keeps me updated on my cars status. More
by Tito
Employees Worked With
November 11, 2020
For the 3rd time this year, I've had to bring my 2019 Beetle back for something that you all did to my car. Your attention to detail is severely lacking. This time was a loose oil cap that caused my enti Beetle back for something that you all did to my car. Your attention to detail is severely lacking. This time was a loose oil cap that caused my entire car to shake and rattle and spew oil all over the engine compartment and down the front of the body. While the engine compartment is better than it was (still not totally clean), oil drip marks remain down the front of the car. It was also returned to me completely filthy (dirt) and with bird droppings. I did not give you my car this way. Good customer service would dictate that you give me a voucher to have my Beetle professionally detailed. More
by ssavino0
Employees Worked With
Tim Luong
November 06, 2020
when i picked up the car and started it, the "change oil now" light immediately came on. The technician should have notices this and told me before I came, and I would have had the oil changed. now" light immediately came on. The technician should have notices this and told me before I came, and I would have had the oil changed. More
by PJ
Employees Worked With
Tim Luong
November 03, 2020
Great communication from the team. Service was completely in a timely fashion and the car is running great. This is the third vehicle that I have purchased from them and I will keep coming back. completely in a timely fashion and the car is running great. This is the third vehicle that I have purchased from them and I will keep coming back. More
by rob_fellner
Employees Worked With
October 30, 2020
Made a appointment for 3 issues. 1 was taken care of even though we received confirmation on the phone the other would be to. Disappointing service especially in the current covid environment where families though we received confirmation on the phone the other would be to. Disappointing service especially in the current covid environment where families are limiting their time in public setting. Your dealership needs to be more thorough and thoughtful when dealing with their customers. More
by BELLE13
Employees Worked With
