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Dirito Brothers Walnut Creek Volkswagen - Service Center

Walnut Creek, CA

4.7
3,106 Reviews

3,106 Reviews of Dirito Brothers Walnut Creek Volkswagen - Service Center

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October 03, 2020

Appointment was accommodating; service was prompt and efficient; cost was reasonable; and due to handicap, vehicle was kindly delivered near door. Thank you very much!! More

by lvc02
Customer Service
Recommend Dealer
Yes
Employees Worked With
Marina Felix
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 12, 2020 -

Dirito Brothers Walnut Creek Volkswagen responded

We're more than happy to be of service! Thank you for that great summary of a good experience, we truly appreciate our customers taking the time to write a nice review, thank you!

October 01, 2020

Service was good. But your charge for oil change and filter is $ 30 more than the the dealership that I used to deal with and lease from More

by MMOWAINI
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kevin Hubert
4.0
This rating includes all reviews, with more weight given to recent reviews.
Marina Felix
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tim Luong
Oct 02, 2020 -

Dirito Brothers Walnut Creek Volkswagen responded

Thank you for letting us know, we try to be competitive with our pricing but prices do occasionally go up due to costs. We are happy, though, that your experience was overall a good one.

October 01, 2020

All work completed as promised and on time. Completely met my expectations. Let me know my water pump repair was on extended warranty. This was good news More

by JKBERGMARK
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kevin Hubert
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 02, 2020 -

Dirito Brothers Walnut Creek Volkswagen responded

That is good news! We're happy to know that your experience was timely and of good quality. Thank you!

September 30, 2020

I like this service center/dealership quite a bit. I had Kevin this time and he did a fantastic job! He laid everything out for me and kept me up to date throughout the process. I've had Marina in the past More

by LEEVALVIS
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kevin Hubert
5.0
This rating includes all reviews, with more weight given to recent reviews.
Marina Felix
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 30, 2020 -

Dirito Brothers Walnut Creek Volkswagen responded

We like you quite a bit, too! Happy to hear that Kevin and Marina did such a great job for you. Thank you!

September 29, 2020

Great work and clear communication. I very much appreciated the process given our current COVID situation. They did a great job of keeping everything clean and did a final pass before handing it ov More

by alanroll
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kevin Hubert
5.0
This rating includes all reviews, with more weight given to recent reviews.
Marina Felix
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tim Luong
Sep 30, 2020 -

Dirito Brothers Walnut Creek Volkswagen responded

Covid sure makes everything different, so we're happy to hear that you still had a positive experience. Thanks so much for your 5-star review!

September 29, 2020

Excellent service. The service team is very helpful. I love the immediate text message I received letting me know who to contact. Lyft service home was quick and easy! More

by pgiadone
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Tim Luong
Sep 30, 2020 -

Dirito Brothers Walnut Creek Volkswagen responded

We are happy to hear the the Lyft and text message service worked well. Thank you so much for your nice review!

September 28, 2020

I had very good experience with this deal every one were very helpful the work was done fast and accurate I feel and my feels good. More

by MZSN2002
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Marina Felix
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tim Luong
Sep 30, 2020 -

Dirito Brothers Walnut Creek Volkswagen responded

We feel good hearing about your great experience! Thank you for letting us know.

September 26, 2020

Professional, friendly service! If they don’t get it right the first time,, they make sure it is done right the second time! Thanks for the extra attention. More

by MICKEORM
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kevin Hubert
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 30, 2020 -

Dirito Brothers Walnut Creek Volkswagen responded

Glad we could give you accurate service and care, thank you for your patience. And thank you for the nice review!

September 24, 2020

All was good. My service advisor was very nice and helpful. I was just a little Disappointed my car was not washed after and had ash all over as when I had dropped it off it had just been washed and More

by MICHAEL_DIGIROLAMO
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Tim Luong
Sep 30, 2020 -

Dirito Brothers Walnut Creek Volkswagen responded

Happy to hear your service was satisfactory, but we do apologize for missing the car wash. We appreciate this feedback so we can continue to improve our services. Thank you!

September 24, 2020

Very helpful and excellent work done. I was very happy with everything. They took great care of my car and the entire staff was very nice. More

by CARRILLOJOSEDEJESUS
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kevin Hubert
5.0
This rating includes all reviews, with more weight given to recent reviews.
Marina Felix
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tim Luong
Sep 30, 2020 -

Dirito Brothers Walnut Creek Volkswagen responded

That's what we like to hear! Thank you for letting us know how well your experience went, and for taking the time to write a nice review.

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