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Dirito Brothers Walnut Creek Volkswagen - Service Center

Walnut Creek, CA

4.7
3,186 Reviews

3,186 Reviews of Dirito Brothers Walnut Creek Volkswagen - Service Center

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January 28, 2021

Fantastic last minute service that saved the day. Kevin was amazing. The job was done quickly and correctly. I would highly recommend doing business with them. More

by ROBERTD4
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kevin Hubert
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 29, 2021 -

Dirito Brothers Walnut Creek Volkswagen responded

Go Kevin! We were happy to be able to accommodate you. Thank You for taking the time to write a nice review!

January 25, 2021

Sean did a great job at keeping me informed on progress. It’s tricky to deal with the 2004 R32 as parts are scarce for this limited production Golf variant, especially 17 on from 2004. More

by TURTLE808
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sean
Jan 29, 2021 -

Dirito Brothers Walnut Creek Volkswagen responded

Communication is key! Thanks for letting us know that Sean was on top of it and worked hard to find you your R32 parts!

January 24, 2021

Tim was very helpful and helped with everything that needed to be done to my Volkswagen Touareg. I am definitely satisfied with the work that was done More

by ROYALSTARRNESS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tim Luong
Jan 29, 2021 -

Dirito Brothers Walnut Creek Volkswagen responded

Awesome! We are happy that you're happy! Thank you for sharing.

January 24, 2021

They were able to provide me options, and got my repair done significantly quicker than was estimated. The team was all professional and courteous. I would return again. More

by Customer
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kevin Hubert
5.0
This rating includes all reviews, with more weight given to recent reviews.
Marina Felix
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tim Luong
Jan 29, 2021 -

Dirito Brothers Walnut Creek Volkswagen responded

This is great news! We're so happy to know that you had a good experience.

January 24, 2021

Tim Luong took the time to understand and work through a warranty item with my TDI, confirmed with his supervisor and followed through to assure the work was performed. More

by LINUSFARIAS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tim Luong
Jan 29, 2021 -

Dirito Brothers Walnut Creek Volkswagen responded

We're so glad to hear that Tim took the time to make sure everything was covered and accounted for. Thank you for letting us know what a great job he did!

Jan 29, 2021 -

Dirito Brothers Walnut Creek Volkswagen responded

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January 17, 2021

The staff is always professional and super to work with. They deliver on time, are clear, thorough. They are accomodating and helpful and considerate of clients time. More

by DIANERYANADAMS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Marina Felix
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 29, 2021 -

Dirito Brothers Walnut Creek Volkswagen responded

Excellent! This is what we aim for. Thank you for letting us know!

January 16, 2021

People were very nice, efficient service. Facilities were clean. Appointment was easy to make and nice reminders. Car wasn’t washed when it was returned. More

by debbiebarbershop
Recommend Dealer
Yes
Employees Worked With
Kevin Hubert
5.0
This rating includes all reviews, with more weight given to recent reviews.
Marina Felix
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 29, 2021 -

Dirito Brothers Walnut Creek Volkswagen responded

We're happy to hear that you were satisfied with your service and found our system easy to use. Thank you!

January 16, 2021

Tim was very professional, very friendly and helpful! Hope to get him the next time again. I had to unfortunately wait for some parts to come from the east coast, he kept me up to date. More

by h.noll
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Tim Luong
Jan 29, 2021 -

Dirito Brothers Walnut Creek Volkswagen responded

Thanks for the positive feedback! We're always happy to hear good things from our customers.

January 15, 2021

The staff here are kind and courteous. Also helpful. They couldn’t be nicer nor more professional. They answer absolutely any questions I have. Great service. More

by ADELEEWERT
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Marina Felix
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 29, 2021 -

Dirito Brothers Walnut Creek Volkswagen responded

This is what we like to hear! We are happy to know that you had such a good experience.

January 13, 2021

The service was on the expensive side, but they are friendly, professional, and most importantly, they do good work in a timely manner. The communication was too-notch. More

by ninesixtwelve
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kevin Hubert
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 15, 2021 -

Dirito Brothers Walnut Creek Volkswagen responded

Thank you for letting us know that everything was prompt and communicated well. We appreciate your honest feedback!

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