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Dirito Brothers Walnut Creek Volkswagen - Service Center
Walnut Creek, CA
3,111 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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3,111 Reviews of Dirito Brothers Walnut Creek Volkswagen - Service Center
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August 27, 2020
Prompt and polite. Safety measures in place. Kevin offered me several options for service and even repaired a side view mirror himself in about a minutes time. offered me several options for service and even repaired a side view mirror himself in about a minutes time. More
by JLKNADLE
Verified CustomerEmployees Worked With
August 27, 2020
They where very nice and professional specially Marina by helping me. Fixing the problem in my jetta. Thank you Marina and everyone that make it possible helping me. Fixing the problem in my jetta. Thank you Marina and everyone that make it possible More
by Reyde77
Employees Worked With
August 26, 2020
I have 2010 Volkswagen Eos with a new clutch and rebuilt engine and transmission, (6,000 miles ago). I came in to check on transmission noise and lurching issues, and was given a minimum of explanation engine and transmission, (6,000 miles ago). I came in to check on transmission noise and lurching issues, and was given a minimum of explanation about your recommended $7,800 total replacement estimate. I was brushed off when asked if there were any less expensive options than a new transmission in a 130,000 mile, 10-year-old car worth no more than $7000, AFTER tranny replacement. Basically, for all intents and purposes I was told my car was totaled, and sent on my way. There are rebuilt and used options on transmissions, but I was told Dirito would have nothing to do with that--it was new or nothing. I asked if we could change the fluid to see if that would help, and was told that would be $500 (it has been quoted to me at $225 to $350 at other very reputable shops in Concord and Walnut Creek). I am retired and live on a very limited fixed income. I drive about 5,000 miles a year, if that. I can't see paying $1.50 a mile over the next year for a new transmission that will likely last another 95,000 miles and 20 years beyond my needs--it doesn't make economic sense. I can buy a used, 65K mile old trans with a 6,000 mile warranty for $900, and installation will be another $1,500. I can buy a rebuilt tranny for $2000 with a much longer warranty. To be a resource I find useful to my needs, I need a service partner that will work with me to dramatically lower the cost of this, and I am finding that elsewhere. I am a big fan of Audis and VWs (my last car was an Audi TTS). I didn't plan on keeping the EOS for more than another year, and was then planning on buying a Golf GTI or R. I regret saying that I can't possibly see it coming from Dirito Bros. given the lack of care, service, and flexibility. It has NOT been a good experience. You asked; there you go. More
by GDAMarin
August 25, 2020
Marina went out of her way to help me with a safety issue. She is kind and considerate. She will now be my 'go to' person. Many thanks issue. She is kind and considerate. She will now be my 'go to' person. Many thanks More
by JUDIEANNB
Employees Worked With
August 25, 2020
Was there for over 4.5 hours for my 75,000Not many Was there for over 4.5 hours for my 75,000 Not many people but lots of mechanics floating around...I don’t understand...I’m a senior and shouldn’t ha Was there for over 4.5 hours for my 75,000 Not many people but lots of mechanics floating around...I don’t understand...I’m a senior and shouldn’t have to wait so long... I want dirito bros. to earn my trust again... your move, dirito bros.... will upgrade my rating AFTER I hear from senior staff...!!! More
by Drewpy68
August 22, 2020
I was greeted immediately upon arriving for my appointment and taken into the service offices where my assigned service rep walked me through what the service was going to entail and when my vehic appointment and taken into the service offices where my assigned service rep walked me through what the service was going to entail and when my vehicle would be ready for pick-up. I was contacted by text when my vehicle was complete, on time and at the price that was quoted....no surprises. Car was clean and everything was handled with Covid care. More
by MICHAELOLSON51
Employees Worked With
August 21, 2020
We have been happy customers for years now! We have referred friends and family to the dealership and they also experience friendly and professional service. Thank you! referred friends and family to the dealership and they also experience friendly and professional service. Thank you! More
by THEDETRES
August 19, 2020
My car was recalled for a very significant reason. Tim and Kevin handled the appointment and answered my questions about the recall details. These guys made the process of the recall smooth. Nice job...a and Kevin handled the appointment and answered my questions about the recall details. These guys made the process of the recall smooth. Nice job...again! More
by SJEWEL
August 16, 2020
Almost perfect Service was good but my car wasn’t washed, this is the first time at any dealership that I have not had a car returned washed. Very disappointed, whe Service was good but my car wasn’t washed, this is the first time at any dealership that I have not had a car returned washed. Very disappointed, when I asked why, a lame excuse answer. More
by JILL_REINER
Employees Worked With
