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Dirito Brothers Walnut Creek Volkswagen - Service Center
Walnut Creek, CA
3,133 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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3,133 Reviews of Dirito Brothers Walnut Creek Volkswagen - Service Center
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August 19, 2020
My car was recalled for a very significant reason. Tim and Kevin handled the appointment and answered my questions about the recall details. These guys made the process of the recall smooth. Nice job...a and Kevin handled the appointment and answered my questions about the recall details. These guys made the process of the recall smooth. Nice job...again! More
by SJEWEL
Verified Customer
August 16, 2020
Almost perfect Service was good but my car wasn’t washed, this is the first time at any dealership that I have not had a car returned washed. Very disappointed, whe Service was good but my car wasn’t washed, this is the first time at any dealership that I have not had a car returned washed. Very disappointed, when I asked why, a lame excuse answer. More
by JILL_REINER
Employees Worked With
August 15, 2020
Shuttle service Everything was handled well. The only problem I had was with the LYFT car which was supposed to collect me and bring me back to the dealership. Fo Everything was handled well. The only problem I had was with the LYFT car which was supposed to collect me and bring me back to the dealership. For some reason three drivers were dispatched and none could find my house. Eventually I called an UBER driver and paid for the ride myself - I wish a reimbursement had been offered by Dirito Bros. More
by GILL1
Employees Worked With
August 13, 2020
The price was little high at first we had to call other dealerships and got a better quotes. The car was served and we’ll know more when drive it. dealerships and got a better quotes. The car was served and we’ll know more when drive it. More
by NICKBHAKTA
Employees Worked With
Not listed
August 13, 2020
So far so good Third visit for the the same issue: engine pictogram appears on dashboard :). Customer service was friendly and helpful. Work was done promptly. So fa Third visit for the the same issue: engine pictogram appears on dashboard :). Customer service was friendly and helpful. Work was done promptly. So far no complaints More
by AOZH
Employees Worked With
August 11, 2020
Always get great service, Kevin is an outstanding service rep. I’ve been a customer since 2006 and trust their work. All our cars are VWs. rep. I’ve been a customer since 2006 and trust their work. All our cars are VWs. More
by B
August 10, 2020
Worst customer experience Ask Kevin what was my complaint. HE ended uo calling me a lier! As soon as I have the time I will file a formal complaint with the BBB Ask Kevin what was my complaint. HE ended uo calling me a lier! As soon as I have the time I will file a formal complaint with the BBB More
by LICEO
Employees Worked With
August 08, 2020
Due to good ol’ COVID-19, I didn’t think I had a hope of getting my car running again, at least not anytime soon. The parts needed had to come from the manufacture in Italy, which wasn’t running because of getting my car running again, at least not anytime soon. The parts needed had to come from the manufacture in Italy, which wasn’t running because of the Global pandemic. The factory in Germany didn’t have any in stock. There was no way that Marina could give me a firm date on when I would have my car back due to all of these things that were out of our control. Marina was able to assist me in obtaining alternate transportation that worked for my family in the mean time. She kept me updated as she received information and when the parts did arrive, my car was ready to go at the time she told me it would be, and the process was very clean, calm and comfortable. I have always had great service at this facility and this was just another example of the top notch customer service the staff strives to provide. More
by DBRUCE0527
Employees Worked With
August 07, 2020
40,000 Service plus re-calls Always receive great service. Friendly and professional. The service representative (Kevin) always makes it a pleasure to come in. Easy to get a ride Always receive great service. Friendly and professional. The service representative (Kevin) always makes it a pleasure to come in. Easy to get a ride and the quality of work done is always thorough. Thanks More
by JPWADE
Employees Worked With
August 06, 2020
Tim was very kind and took care of my car quickly. He explained what was the service for my car and how long it would take. Easy to go in and go out. explained what was the service for my car and how long it would take. Easy to go in and go out. More
by DLP3H2
Employees Worked With
Tim Luong
