Dirito Brothers Walnut Creek Volkswagen - Service Center

Very friendly and professional service. Excellent customer service. I would definitely return for all future service related needs or sissies. I was also very impressed with the follow up call to mak customer service. I would definitely return for all future service related needs or sissies. I was also very impressed with the follow up call to make sure I was satisfied. More

Always a pleasure dealing with the staff. Repairs are done correctly and on time. The service advisors are professional , knowledgeable and communicate well and I plan to continue our service partnership done correctly and on time. The service advisors are professional , knowledgeable and communicate well and I plan to continue our service partnership. More

My service agent was great. Most the the personnel were respecting the need to wer masks and social distance, but not all. Disconcerting and disrespectful. respecting the need to wer masks and social distance, but not all. Disconcerting and disrespectful. More

Everyone was very polite and understanding. Excellent environment and Tom kept me in communication throughout the whole process. However when I came the next day to pick up my car. The tire light had gon environment and Tom kept me in communication throughout the whole process. However when I came the next day to pick up my car. The tire light had gone off and it wasn’t like that when I dropped it off. I called and no one answered. That was the only thing I was disappointed in. More

Dealership was clean, took the appropriate requirements for COVID-19. Maria F. in the service department was the one who helped me. She was professional and understanding. Since my visit at Volkswagen I ha for COVID-19. Maria F. in the service department was the one who helped me. She was professional and understanding. Since my visit at Volkswagen I haven’t had or seen any problems with my car. More

Fast and reliable service My car was in for the 80K miles service. I was told it would be ready by 4;30pm. I picked it up at 3:30, so I am happy, knowing it got all the things My car was in for the 80K miles service. I was told it would be ready by 4;30pm. I picked it up at 3:30, so I am happy, knowing it got all the things done that VW recommends. Now I am good for another year. Worry-free car ownership. More

The service department was very effective at checking people in and helping them select which service package is most suitable to their needs. I found their process to be very easy and helpful and am imp people in and helping them select which service package is most suitable to their needs. I found their process to be very easy and helpful and am impressed with the service crew. More

Great customer service, work was completed on time and safety measures were in place! We will be coming back! Tim Luong was great! Thank you! safety measures were in place! We will be coming back! Tim Luong was great! Thank you! More

Service/Maintenance Always easy to drop my car off for service. The only downfall is that the service on my car usually results in having the car all day and I have to f Always easy to drop my car off for service. The only downfall is that the service on my car usually results in having the car all day and I have to find a ride home because I live in Vallejo. Other than that service is great! More

Tricky issue finally resolved. I came in for a service and also to get a persistent check engine issue fixed. After replacing a sensor last year, and the inlet manifold and the wir I came in for a service and also to get a persistent check engine issue fixed. After replacing a sensor last year, and the inlet manifold and the wiring harness this year, it appears to be fixed. Thank you very much for that. However it did take three weeks, which was a bit more than I had anticipated! The check in could have been more efficient. I explained what needed to be done over the phone ( to Mark) and was given a timed appointment to drop the car off on the following Monday afternoon. This was confirmed by email. So far so good. A day or two later I had an email exchange with Mark asking for a small change to the work order. He replied that I should tell the service advisor. When I arrived at the appointed time, the service advisors had all left for the day. The person who checked me in asked me to start over and fill out a form with what needed to be done. Only when I objected that I had already done this over the phone, that I was on time for my appointment, and showed her my name on the tv screen was she willing to log in to the computer and look up my record. I am not sure that she did anything more than log in. The following day, Tim called and then texted me asking what service options I needed, EXACTLY the same options that had been discussed over the phone with Mark. I have some problems with all this. 1 If I show up on time for an appointment, someone should be there to check me in. 2 I shouldn't have to go over my service needs twice (three times if you include the request to fill out the form when dropped the car off). 3 When I asked Mark to make the change to add the wiper blades, he should have entered into the system then and there rather than passing me off to someone else. What is the point of having more than one person involved if they don't communicate with each other? More