Dirito Brothers Walnut Creek Volkswagen - Service Center

I absolutely love the service I get at Dorito Bros! I absolutely love the service I get at Dorito Bros! It’s so easy to book an appointment and Marina and the staff is always friendly and helpful! I absolutely love the service I get at Dorito Bros! It’s so easy to book an appointment and Marina and the staff is always friendly and helpful! More

Excellent Service I have been very happy with the service I received at Dirito Brothers. They have answered all my questions, arranged for transportation when needed, I have been very happy with the service I received at Dirito Brothers. They have answered all my questions, arranged for transportation when needed, and provided a clean, comfortable place to wait for repairs. The staff has been helpful and kept me informed during the process. I have been satisfied with service and repairs, and II would recommend them. More

I am very happy with the service I’ve received at Dirito Brothers Walnut Creek Volkswagen. The professionals at this dealership go above and beyond to give their customers a wonderful experience. I love my Brothers Walnut Creek Volkswagen. The professionals at this dealership go above and beyond to give their customers a wonderful experience. I love my 2019 Atlas! More

The environment was clean. The staff was helpful and friendly. There was adequate communication between service rep and customer. Service rep was patient and willing to educate customer. friendly. There was adequate communication between service rep and customer. Service rep was patient and willing to educate customer. More

Recall appointment Marina was fantastic as always. In addition to getting the sunroof issue resolved she also worked with me to set up the prepaid maintenance purchased Marina was fantastic as always. In addition to getting the sunroof issue resolved she also worked with me to set up the prepaid maintenance purchased from Winn VW. More

Jetta worked on The service was great and the car runs good. Kevin did and outstanding job and great service provided. I will go to Dirito Brothers to buy a new car The service was great and the car runs good. Kevin did and outstanding job and great service provided. I will go to Dirito Brothers to buy a new car. More

First, small service (10,000 mile service performed at 5,200 based on insistent warning light and date of manufacture) plus recall software update. Easy check in, car was ready on-time. Fine communicati 5,200 based on insistent warning light and date of manufacture) plus recall software update. Easy check in, car was ready on-time. Fine communications. I had prepaid service plan, so everything was free but the $40 recommended tire rotation (ouch). More

Bad car repair/maintenance experience. The car is excellent the car had a minor oil sensor leaking at the bottom of the engine should be a powertrain issue but they charge me anyway excellent the car had a minor oil sensor leaking at the bottom of the engine should be a powertrain issue but they charge me anyway More

The dealership did a great job on my beetle. After having taken it to so many other mechanics, spending so much money over the course of the last 3 years, we finally decided to try the dealership. Th having taken it to so many other mechanics, spending so much money over the course of the last 3 years, we finally decided to try the dealership. They diagnosed the problem with 2 days and I can finally trust driving my car again. More

Service department said they would look into an issue. Said the car won’t be fixed as they need to look into other parts. THREE days of no car and I hadn’t heard anything. I ask the and they say sorry we Said the car won’t be fixed as they need to look into other parts. THREE days of no car and I hadn’t heard anything. I ask the and they say sorry we actually can’t do different parts. Ok, so I had to contact them after 3 days because they forgot. I pursued the issue and am told he was new and didn’t know. Somehow this was totally acceptable as all I got after this time was an apology that he was new. Totally insane. I was talking to someone about buying a new car here and decided to head over to Honda instead after this. I am still pursuing this issue up the chain as this incompetence just blew me away. Be wary of getting service done as new employees aren’t held to any standard here. My dealer, Gus, was amazing when I purchased the car and I had thought I found my new dealership. The service department is what drove me away, and I will never recommend another person to deal with this. More