Dirito Brothers Walnut Creek Volkswagen - Service Center

Service oil change In and out very thorough and what was going to be done. Keep me updated on status of the work. Car was waiting when I arrived for pickup. In and out very thorough and what was going to be done. Keep me updated on status of the work. Car was waiting when I arrived for pickup. More

Excellent Service! I took my VW Jetta to Dirito Bros. for a factory recall (micro switch), and was seeking advice for other service as well. Shannon Souza was very help I took my VW Jetta to Dirito Bros. for a factory recall (micro switch), and was seeking advice for other service as well. Shannon Souza was very helpful, friendly and answered all my questions, took my car and sent me on my way. I also want to mention that when I picked up my car the lady at the cashiers desk (did not get her name), was very polite and stopped was she was doing and left to get out car for us, when no one else was available, of which we really appreciated. More

quick turn around time The appointment process was easy, they were able to get me in in a timely manner and when it was convenient for me and the turn around time was quick. The appointment process was easy, they were able to get me in in a timely manner and when it was convenient for me and the turn around time was quick. More

Just a follow-up visit Dirito took care of a couple of things, non-problems, that were lagging from previous much more extensive work, quickly (about a day), and supplied a Dirito took care of a couple of things, non-problems, that were lagging from previous much more extensive work, quickly (about a day), and supplied a rental. More

Oil Change and First Year Evaluations All staff gave superb service from beginning to end of visit. Marina efficiently logged my car into the system, explained the forms and the full car c All staff gave superb service from beginning to end of visit. Marina efficiently logged my car into the system, explained the forms and the full car check covered by the mechanics under my lease service contract. More

Expensive but good I come over the hill from Berkeley. The cost of service here is higher than I’ve ever paid, but I’ve gotten excellent service at both the service cent I come over the hill from Berkeley. The cost of service here is higher than I’ve ever paid, but I’ve gotten excellent service at both the service center and from sales. Worth it, considering the poor experiences I’ve had elsewhere. I’d rather pay for quality than deal with hassle and stress. I bring my laptop so I can get work done in the waiting room. They have a nice room and coffee. Thanks again Dirito Brothers! More

Professional process from appointment through pick-up Two recall repairs were performed professionally and all required parts were available. The overall experience was pleasant in a very attractive fac Two recall repairs were performed professionally and all required parts were available. The overall experience was pleasant in a very attractive facility. We will definitely return to have our car serviced there. More

Service performed on 12/23/19 Perfect! No issues at all! Easy to schedule service appt. and reschedule without any problem. On time performance and done earlier than expected. Like Perfect! No issues at all! Easy to schedule service appt. and reschedule without any problem. On time performance and done earlier than expected. Liked the updates via text. Thank you! More

Best CarDealership I have bought VW's for the past 12 years. Sales people are nice not pushy, I usually see the Dirito brothers siting at their desks and open to comment I have bought VW's for the past 12 years. Sales people are nice not pushy, I usually see the Dirito brothers siting at their desks and open to comments from customers and the service department os wonderful- friendly, helpful, professional and always ready to explain things thoroughly. Next time i need a car I an definately going back. More

Great Service The service experience is top-notch. Everyone in the service department is friendly and efficient. They notify you when it is complete and the vehic The service experience is top-notch. Everyone in the service department is friendly and efficient. They notify you when it is complete and the vehicle is ready when you get there. More