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Dirito Brothers Walnut Creek Volkswagen - Service Center

Walnut Creek, CA

4.7
3,124 Reviews

3,124 Reviews of Dirito Brothers Walnut Creek Volkswagen - Service Center

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December 14, 2019

Exceptional service They give friendly, fast ,and efficient service. They handled my recall notice for my 2018 Jetta. They fixed the problem to the manufacturer’s speci More

by HEIDIHEFZI
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kevin Hubert
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 17, 2019 -

Dirito Brothers Walnut Creek Volkswagen responded

I'm glad you got your recall fixed properly and efficiently, thank you!

December 13, 2019

Great service Great service. Timely completion of the car. Didn’t have to wait when I picked up the car. Didn’t have to wait to be transported to my office. More

by LACOLAO
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Marina Felix
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 17, 2019 -

Dirito Brothers Walnut Creek Volkswagen responded

It's great to hear your visit went so smoothly and efficiently, thank you so much!

December 13, 2019

Excellent service I have been coming to the store for years now and always they take great care of me. I recently brought my VW E-Golf in for its first service and Dann More

by SWIFT925
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kyle Ritola, Danny Keen
Dec 17, 2019 -

Dirito Brothers Walnut Creek Volkswagen responded

Thank you for being a long-time customer, we certainly appreciate you trusting us with your business over the years, it means alot!

December 11, 2019

Service recall item and trouble shoot a rattle under car The service was completed in a timely manner and Marina was quick to communicate the progress while I was waiting for my vehicle . The experience was More

by Scorpion5
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Marina Felix
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 17, 2019 -

Dirito Brothers Walnut Creek Volkswagen responded

Thank you, it's nice to hear everything went so smoothly!

December 11, 2019

Service I love coming to Dorrito Bros they’re always so nice sufficient on time and courteous, I will continue to send customers to Dorrito Bros whether it be More

by madisonl21
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Tim Luong
Dec 17, 2019 -

Dirito Brothers Walnut Creek Volkswagen responded

Thank you for letting us know that you consistently receive high quality service here, and for trusting us with your business over the years!

December 11, 2019

The Best Customer Service the best customer service at this VW! My boyfriend was so impressed at how easy they make the process to get your car serviced. Thank you!!! More

by KYLEEJ0YY
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Shannon Sousa
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 17, 2019 -

Dirito Brothers Walnut Creek Volkswagen responded

Thank you so much for the awesome review!

December 10, 2019

Great experience. Excellent service from Shannon Sousa. I always enjoy working with her to keep my VW in top shape. Shannon is a good communicator, knowledgeable, and More

by JUFLETCH
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Shannon Sousa
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 17, 2019 -

Dirito Brothers Walnut Creek Volkswagen responded

Thank you for letting us know that Shannon provided you with such excellent service!

December 09, 2019

Positive Experience The work on my car was done as expected and within the time frame outlined. Employees were personable and efficient. All was quite effortless as well. More

by b1066
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Marina Felix
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 17, 2019 -

Dirito Brothers Walnut Creek Volkswagen responded

Thank you, it's great to hear all went according to plan!

December 09, 2019

Friendly service and great communication Tim was great setting expectations regarding the installation of my side steps for my atlas and I appreciated the friendly communication. I was called More

by PAGONZAL
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Tim Luong
Dec 17, 2019 -

Dirito Brothers Walnut Creek Volkswagen responded

Thank you, I'm glad expectations were met and exceeded!

December 07, 2019

1st Service on our new Atlas Danny in the service department was wonderful from the first contact on the phone. You could tell that customer service was extremely important to him More

by RONALDGWILLIAMS
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Danny Keen
Dec 17, 2019 -

Dirito Brothers Walnut Creek Volkswagen responded

I'm glad your first experience here was an excellent one, thank you so much!

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