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Dirito Brothers Walnut Creek Volkswagen - Service Center

Walnut Creek, CA

4.7
3,124 Reviews

3,124 Reviews of Dirito Brothers Walnut Creek Volkswagen - Service Center

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November 05, 2019

Great service, very friendly staff, convenient location. Quick service and great response, friendly, experience, convenient location, explanation what kind of problem and explanation what part will under war More

by JOEALEUNG777
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kevin Hubert
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 11, 2019 -

Dirito Brothers Walnut Creek Volkswagen responded

It's great to hear that you had such a terrific experience here, thank you!

November 05, 2019

Trust your service advisors I can send my daughter here for service and know she is being treated awesome. The group always explains the issues and treats her with kindness and r More

by DORAN_FAMILY
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kevin Hubert
5.0
This rating includes all reviews, with more weight given to recent reviews.
Shannon Sousa
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Marc Venturella, Danny Keen
Nov 11, 2019 -

Dirito Brothers Walnut Creek Volkswagen responded

I'm glad you feel comfortable having your daughter service your car here, we appreciate your trusting us with your business!

November 05, 2019

Quick, Informative and Friendly Service Kevin was very prompt, friendly and he was very transparent about the length of my wait. He was also able to direct us restaurants and shops to pass t More

by tmj.welch
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kevin Hubert
5.0
This rating includes all reviews, with more weight given to recent reviews.
Shannon Sousa
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 11, 2019 -

Dirito Brothers Walnut Creek Volkswagen responded

Thanks for taking the time to write this review, we appreciate the input!

November 05, 2019

NOx Sensor Warranty Repair My TDI was taken care of under warranty. Marina communicated with me during the process. I was able to get the repair taken care of for free. The r More

by karl.a.ruter
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Marina Felix
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 11, 2019 -

Dirito Brothers Walnut Creek Volkswagen responded

Thank you for the terrific review Karl, we appreciate knowing how your warranty service went.

November 04, 2019

Always a pleasure From scheduling the appointment online to driving out the doors with my car. The team is outstanding and helpful. I highly recommend for you and your More

by eden_94583
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Danny Keen
Nov 11, 2019 -

Dirito Brothers Walnut Creek Volkswagen responded

Thank you for the five star review Eden!

November 04, 2019

40k service Timely, professional and the service Rep was awesome.. Shannon Sousa rocked it.. all the work was done to expectation, it was done faster than promis More

by armin.safarians
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Shannon Sousa
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 11, 2019 -

Dirito Brothers Walnut Creek Volkswagen responded

Thank you Armin, I know Shannon will appreciate the kind words!

November 04, 2019

Excellent Service Service (roof rack and box installation) was done in under 1 hour. Tech was able to show me how to install/remove equipment by myself. More

by CORNELL.CORALES
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Danny Keen
Nov 11, 2019 -

Dirito Brothers Walnut Creek Volkswagen responded

Thanks Cornell! It's great to here you had such a positive experience here!

November 03, 2019

140K service Excellent service as always. People ask me why I take it to a dealership for oil changes and services, my response: because it’s dirito brothers. The More

by cecilygreen
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Shannon Sousa
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 11, 2019 -

Dirito Brothers Walnut Creek Volkswagen responded

Thank you for trusting us with your business and for the terrific review Cecily!

November 02, 2019

Excellent communication and service! Shannon is always great to interact with in regards to explaining the service required as well as future service. I appreciate her thorough correspond More

by tilton101
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Shannon Sousa
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 11, 2019 -

Dirito Brothers Walnut Creek Volkswagen responded

It's great to hear Shannon is consistently providing you with terrific service, thank you for the great review!

November 01, 2019

Excellent service They provided an excellent service on my eGolf, easy to make an appointment prompt at scheduling, service was fast, communication was easy. They texte More

by christiandeshaies
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kevin Hubert
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 11, 2019 -

Dirito Brothers Walnut Creek Volkswagen responded

It's great to hear your experience here was efficient and pleasant, thank you Christian!

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