Dirito Brothers Walnut Creek Volkswagen - Service Center

Danny was super helpful with diagnosis of the car’s problem. He then took care to find my warrantee information so I didn’t have to do it myself problem. He then took care to find my warrantee information so I didn’t have to do it myself More

Danny is great and personable! I don’t live close but prefer to get my car maintenance here at VW Walnut Creek because of the service provided. I’ve gone to another VW location but left dissatisfied so I prefer to get my car maintenance here at VW Walnut Creek because of the service provided. I’ve gone to another VW location but left dissatisfied so I decided to come to Walnut Creek for my service needs. More

Marina was very helpful and kept me up to date throughout the process. She responded to all my questions and was always very quick to respond if I had to leave a message. the process. She responded to all my questions and was always very quick to respond if I had to leave a message. More

Everything from scheduling my appt to repair a recall to getting a ride from the shuttle went smoothly. I have no complaints on the service I received from everyone in the service dept. getting a ride from the shuttle went smoothly. I have no complaints on the service I received from everyone in the service dept. More

Quick, efficient, and great service! Kevin was great! Extremely easy to communicate with, explained what needed to be done, and got everything wrapped up efficiently! Dropped off the car Kevin was great! Extremely easy to communicate with, explained what needed to be done, and got everything wrapped up efficiently! Dropped off the car in the morning before work, got a Lift to the office, came back at the end of the day and my car was ready. Thanks, guys! More

From start to end the customer service received from VW Dirito Brothers was top notch! I was assisted by Marina and her knowledge and warm demeanor made me feel comfortable in leaving my vehicle for the da Dirito Brothers was top notch! I was assisted by Marina and her knowledge and warm demeanor made me feel comfortable in leaving my vehicle for the day for a recall repair. More

Kevin is busy dealing with clients waiting for car service. He is also present at his desk and asks what needs to be done to our vehicles. He is helpful and points us in the right direction! service. He is also present at his desk and asks what needs to be done to our vehicles. He is helpful and points us in the right direction! More

Fast and efficient. I like the staff, friendly and helpful. Service done without any issues. Would recommend the shop for any service or repair for VW’s helpful. Service done without any issues. Would recommend the shop for any service or repair for VW’s More

Nice experience It was a long service to perform but I was happy that it was done right and not rushed and done poorly. Can't think of any negative things to say abo It was a long service to perform but I was happy that it was done right and not rushed and done poorly. Can't think of any negative things to say about it. Very happy. More

AMAZING!! My first call to service was horrible. Then, a friend told me to call back and ask for Marina, so I did and everything changed. She was so helpful and My first call to service was horrible. Then, a friend told me to call back and ask for Marina, so I did and everything changed. She was so helpful and sweet! She got the job done on time and relieved all my stress. This is the kind of Service Advisor people want to deal with. Not grumpy ones who will not even try to work with you like my first call in. Thank you Don and Ron for getting this girl! She is a GEM! More