Dirito Brothers Walnut Creek Volkswagen - Service Center

Wonderful service! The staff were fast, efficient and friendly, While one group took over checking my headlights for a recall issue, another group helped me get a new b The staff were fast, efficient and friendly, While one group took over checking my headlights for a recall issue, another group helped me get a new battery for my key fob. They explained to me how to make the keyless system work even when I think the battery is completely gone. All of this took place in half the time I thought it would! The staff in the "drive up" area moved cars to help my egress go smoothly. Just wonderful service all around. More

Always a good visit! As in the past, I am very happy to say that my oil change and tire rotation was done efficiently although it took closer to 2 hours this time whereas As in the past, I am very happy to say that my oil change and tire rotation was done efficiently although it took closer to 2 hours this time whereas usually about an hour an a half. I was happy to sit and read and have a coffee. More

Warranty repair Had my VW towed to Dirito Brothers on a Sunday for warranty work. Spoke to Kevin in the Service Dept Monday morning, and he responded promptly with a Had my VW towed to Dirito Brothers on a Sunday for warranty work. Spoke to Kevin in the Service Dept Monday morning, and he responded promptly with an explanation of what to expect. Because I was traveling and not available for calls, Kevin arranged to update me via text message and provided a detailed report that afternoon. Car was repaired under warranty and available for pick up at the end of the day. More

Recall Car brought in for recall notice. Marina was very helpful and went out of her to assist me in resetting the oil and service reminders on the car aft Car brought in for recall notice. Marina was very helpful and went out of her to assist me in resetting the oil and service reminders on the car after the service was completed. More

Quick and easy, Marina is super helpful Marina provided very helpful options. And it’s super easy to communicate with her via SMS. There was a misfire with the car engine light but she was a Marina provided very helpful options. And it’s super easy to communicate with her via SMS. There was a misfire with the car engine light but she was able to take care of it fast and worry free. A great experience. More

Second Service Jetta 2019 Superior service!! From the moment my call was taken, forwarded to Service Department... when Marina took my call and scheduled my appointment, the Superior service!! From the moment my call was taken, forwarded to Service Department... when Marina took my call and scheduled my appointment, the non-intrusive and clear communications (texts) from Marina on what Tech's had detected from my comments on car and up to the moment my car was returned to me... The courteous shuttle driver's... In a nutshell the entire staff is great. More

Great Service! Everything went very smoothly and simply, it made getting my car fixed very clean and simple!! I will definitely be using the Dirito Brothers location Everything went very smoothly and simply, it made getting my car fixed very clean and simple!! I will definitely be using the Dirito Brothers location for any of my car needs! More

Always great service Kevin has been my advisor for years and is always friendly and helpful. The rest of the staff I've dealt with have also been very kind. Kevin has been my advisor for years and is always friendly and helpful. The rest of the staff I've dealt with have also been very kind. More

Great experience Great customer service and very pleasant experience. I appreciated the option of getting a Lyft to and from work so that I could leave my car for the Great customer service and very pleasant experience. I appreciated the option of getting a Lyft to and from work so that I could leave my car for the day. It was extremely convenient and easy. The communication was great as far as updating me on the status of my car at the shop, ordering the Lyft, etc. Thanks WC Volkswagen! More

Amazing service advisor Tim has been my advisor for a few years now, he is amazing at his job. If it wasn't for him I would not keep coming back to Diritos. He is very knowle Tim has been my advisor for a few years now, he is amazing at his job. If it wasn't for him I would not keep coming back to Diritos. He is very knowledgeable and patient which is very hard to find now a days. More