Dirito Brothers Walnut Creek Volkswagen - Service Center

Excellent Service We went in for the 10k miles maintenance, primarily for the oil change. We learned the car also needed a few minor recall services but was happy to fi We went in for the 10k miles maintenance, primarily for the oil change. We learned the car also needed a few minor recall services but was happy to find out it could be done within the day. The service was quick and friendly, easily the best service I have received among the various dealerships I've been too. Big thanks to Danny for the friendly assistance and reaching out to us with updates to our service. More

Little things make the difference I expect the extras when I am bringing in a car for dealer service - and this was delivered on many fronts. Nice waiting area, car service home - high I expect the extras when I am bringing in a car for dealer service - and this was delivered on many fronts. Nice waiting area, car service home - high marks on both of these areas. A part was required which would take a few days to be delivered. I was ok with waiting (didn’t need the car) so I left it in the shop for 4 days. I had to call to check for updates (website for service did not show any meaningful status, I did not get a call pro-actively to confirm the part arrived.). I only received a text when service was completed. Was completed on date promised. So dealer had the car 4 nights. Service bill was over $1400. They knew when I would pick up car (I texted a response).. Would it have been too much to expect a quick car wash? I’m not expecting the car to be detailed - would have been nice to not have bird poop on the exterior :-) that was my final impression. I paid a lot of money for the service. The car does not “look better” than it did when it was dropped with the dealer. Hope it performs well. More

Bend Over Backwards Service Danny was incredible as were all the staff there. There was a problem with the parts ordered and a rental car was arranged immediately. A great atmo Danny was incredible as were all the staff there. There was a problem with the parts ordered and a rental car was arranged immediately. A great atmosphere in the office. Everyone is friendly and helpful. More

Recall- Lights Everyone is always very friendly and they try to get you in and out to start your day! The waiting room is clean and great selection of coffee/tea as Everyone is always very friendly and they try to get you in and out to start your day! The waiting room is clean and great selection of coffee/tea as this is greatly appreciated! More

Air conditioner repair My air conditioner was not working properly. After replacing a part service said car was fixed. I drove the car home only to find that the air was st My air conditioner was not working properly. After replacing a part service said car was fixed. I drove the car home only to find that the air was still not working properly. It was obvious to me that they had not test driven the car after repair because I had specifically stated that air temperature varied with speed of car. Called and set up another appointment to fix. Service rep test drove care with me to personally observe problem. During second attempt to fix a different part was replaced and three separate people test drove the car to ensure it was fixed. My air was finally working properly. While I wish it had been fixed the first time and been driven to ensure fix, I am happy with the results and the willingness of the dealership not to charge me for the additional labor. I will not hesitate to return here for future repairs. More

Painless service Took my new Jetta in for it's paint sealant, first week after buying. Day I bought the car sales team booked my service, I hot s confirmation email. T Took my new Jetta in for it's paint sealant, first week after buying. Day I bought the car sales team booked my service, I hot s confirmation email. Took the car in and met service coordinator Danny. Told him about a slight rattle I noticed, he called in technician and demonstrated rattle. Danny offered me a ride home with shuttle. Later that day got a phone call and text that the paint seal was done and rattle fixed. Painless and efficient, great job. More

Dorito Brothers 10K Service Visit Professional, kind, knowledgeable and efficient! Danny and team were wonderful to work with. Looking forward to my next visit when I get to 20K miles. Professional, kind, knowledgeable and efficient! Danny and team were wonderful to work with. Looking forward to my next visit when I get to 20K miles. More

Amazing Experience I needed to get my 20,000 mileage service done and have been super busy and unable to make it to my previous appointment. I was able to go in without I needed to get my 20,000 mileage service done and have been super busy and unable to make it to my previous appointment. I was able to go in without an appointment drop off my car within 10 minutes. They were able to complete my service within 3hours!! When I went to pick up my car, which was also a really fast experience, I was happily surprised that they applied a discount to my total cost! It was a very refreshing experience compared to service visits I’ve had with other dealerships. More

oil change and timing belt change services. My appointment was easy to make and the service was done within the time described and additional items were done at no extra cost (lubricate sun roof My appointment was easy to make and the service was done within the time described and additional items were done at no extra cost (lubricate sun roof and cap on rear wiper blades). More

Happy Volkswagen Driver for the last 35 years ( Thanks to Kevin even if there is a problem, he always makes sure that everything is done to make the Costumer happy with the work done and and the Thanks to Kevin even if there is a problem, he always makes sure that everything is done to make the Costumer happy with the work done and and the customer is satisfied. Kevin is a "10") More