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Dirito Brothers Walnut Creek Volkswagen - Service Center

Walnut Creek, CA

4.7
3,189 Reviews

3,189 Reviews of Dirito Brothers Walnut Creek Volkswagen - Service Center

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September 18, 2019

Very thorough service Again Dirito Brothers does not let you down for service. Very thorough explaining all details and always complete service. That's why I drive out of t More

by MATT
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Marina Felix
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jacque Vigil
Sep 24, 2019 -

Dirito Brothers Walnut Creek Volkswagen responded

Thanks Matt, we appreciate your driving out further to see us for service and glad we make it worth your while!

September 17, 2019

Kevin has helped me for years I bought the 2017 Jetta because of the excellent service with Kevin Hubert he knows me for many years ease for me to have the service done early in More

by bavaria1943
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sep 24, 2019 -

Dirito Brothers Walnut Creek Volkswagen responded

Thanks for letting us know that Kevin has been providing you with such top-notch service over the years, I know he will appreciate your kind words!

September 17, 2019

Great service Shannon is friendly, knowledgeable and so easy to work with, a great communicator! service department has a friendly, upbeat vibe, there is a comforta More

by SLZIMM108
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Shannon Sousa
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 24, 2019 -

Dirito Brothers Walnut Creek Volkswagen responded

Thanks for the five star review, I know Shannon will appreciate your taking the time to let us know about the service she has been providing to you!

September 17, 2019

great team & great service! it has been a pleasure for me to bring my golf in for service at dirito bros. every time i come in i am greeted by tomas and his huge smile. the servi More

by melanie
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
tomas, marsha & leon, Tim Luong
Sep 24, 2019 -

Dirito Brothers Walnut Creek Volkswagen responded

Thank you for taking the time to write this thoughtful review, Melanie, we appreciate the feedback!

September 15, 2019

Great Service Came in for one problem, but they found another problem and covered by warranty! Was great to know they found issue before it became an issue! Servi More

by MINOLLI
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Marina in service
Sep 24, 2019 -

Dirito Brothers Walnut Creek Volkswagen responded

I'm glad your warranty covered the issues, and thanks so much for the five star review!

September 14, 2019

Excellent Service is wonderful and the people there are always friendly and helpful! I’ve always been happy with all the service and they treat their customer More

by ELKARTO1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Shannon Sousa
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 24, 2019 -

Dirito Brothers Walnut Creek Volkswagen responded

Thank you for letting us know that you have consistently been receiving great service here, we appreciate the review!

September 14, 2019

they very professional and knowledgeable they were knowledgeable and kind they also explain how to work the car.they were also friendly and happy no matter what the question they were willing More

by HUNTLINDA53
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeff Rosen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Shannon Sousa
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tashi Tenzin
Sep 24, 2019 -

Dirito Brothers Walnut Creek Volkswagen responded

Thank you! We work hard to communicate all the details to our customers so that they are comfortable with their purchase!

September 14, 2019

Good service I well recommended to others and the person was The service was great and The delivery person was great and friendly and professional I would recommend your company to everyone I know that they can More

by DARYEN5
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sterling Daniels
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ron Simi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Shannon Sousa
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Nanika Orgil, Saul Canela
Sep 24, 2019 -

Dirito Brothers Walnut Creek Volkswagen responded

Thank you Daryen, I'm glad to hear we provided you with efficient and pleasant service!

September 13, 2019

Friendly and Professional Service levels are exceptional, very well maintained, fast efficient service. Will always go here for main service. Some services are much cheaper els More

by DARREN19
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Shannon Sousa
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 24, 2019 -

Dirito Brothers Walnut Creek Volkswagen responded

Thank you for letting us know that you are consistently receiving top-notch service here Darren, and that it's worth it!

September 13, 2019

The black car saga Tim has been great with my car. A plug high up in my dash melted and the dealership got it fixed. Had to bring car back afterwards for some much neede More

by GENABOBINA1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sterling Daniels
5.0
This rating includes all reviews, with more weight given to recent reviews.
Shannon Sousa
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Marsha , Kyle Ritola, Tim Luong
Sep 24, 2019 -

Dirito Brothers Walnut Creek Volkswagen responded

I'm so glad to hear we could help you get your car back up and running smoothly Gena, thank you for the kind review!

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