Dirito Brothers Walnut Creek Volkswagen - Service Center

excellent! Danny was great, pleasant, thorough and responsive, car was ready before he said it would be. I can't remember who the mechanic was, didn't get his n Danny was great, pleasant, thorough and responsive, car was ready before he said it would be. I can't remember who the mechanic was, didn't get his name, but he was great as well More

Great enthusiasm all the way. From my first time phone call to meeting service expert, it was a good experience all the way.. Prior to coming to the dealership, I had for a long t From my first time phone call to meeting service expert, it was a good experience all the way.. Prior to coming to the dealership, I had for a long time received a recall notice from Volkswagen USA fo get my vehicle fixed but time was my greatest constraint. I googled VW nearest dealership and Dirito Brothers came up. The company was able to accommodate my schedule and when I got there, I was well received and my mission was accomplished within three hours.The employees were respectful and professional. More

Excellent service department Very efficient from getting appointment to getting car maintenance. Helpful and excellent staff. there is a dealer closer to my house and it is very Very efficient from getting appointment to getting car maintenance. Helpful and excellent staff. there is a dealer closer to my house and it is very hard to get through on the phone and set up appointments, happy to travel a little farther to Walnut Creek. More

Dealer service without the typical dealer attitude Tim clearly explained the pricing options for the 20k mile service without any pressure on me to select a particular one. They were able to complete t Tim clearly explained the pricing options for the 20k mile service without any pressure on me to select a particular one. They were able to complete the work while I waited and were done when they said would be. I'm not sure which tech worked on my car, but everything felt great on the drive home. I live 1.5 hour drive away - these guys are the best VW dealer in the Bay Area and are worth the extra travel time for me. More

Great service department . From the moment I drove in I felt welcome. My service advisor asked if I need a car to drive while my vehicle was being repaired. I didn’t need it s . From the moment I drove in I felt welcome. My service advisor asked if I need a car to drive while my vehicle was being repaired. I didn’t need it so I took the shuttle. is very happy with my service advisor and the technician actually left his card in my car. I was very pleased with the service and I definitely will be back. thank you Dirito brothers and thank you Brian ! @ Doritos brothers for fixing my car. I’ve been driving a few days now and everything is operating as designed ! Lisa More

Shannon was the nicest service advisor I have ever had at Dirito Brothers. Excellent customer service. Very caring. I don’t know why this comment needs to was the nicest service advisor I have ever had at Dirito Brothers. Excellent customer service. Very caring. I don’t know why this comment needs to be a minimum of 25 words. Fix this. More

Great place, i will go back!! Danny my service advisor provided amazing service. The car was ready on time and as promised. I will definitely come back to Dirito Brothers. Thanks Danny my service advisor provided amazing service. The car was ready on time and as promised. I will definitely come back to Dirito Brothers. Thanks, More

Friendly and caring. I was prepared to come in with a bit of a chip on my shoulder because I thought the bill was going to be much more than it actually was. .I was pleas I was prepared to come in with a bit of a chip on my shoulder because I thought the bill was going to be much more than it actually was. .I was pleasantly surprised, not only with the bill but with the lovely service. I think you are the best Dealer and service center I have ever had the pleasure of caring for my car. Not only was the service Dept excellent, but the sales force, specifically Peter devries, sold me another Volkswagen Beetle that I didn't think I needed. He worked with us and came up with a nice Trade In and final price that made us very happy. It was an amazing day and Peter made it all seem so easy. Thank you, Peter. You feel like family. More

service was excellent Kevin went over what would be done for my service. He listened to my questions and was able to explain that my tires would be rotated and they would Kevin went over what would be done for my service. He listened to my questions and was able to explain that my tires would be rotated and they would check my car for any other problems. The oils change was done and the service was wonderful. More

Very kind and helpful The service that they provided was under warranty, it was dealt quickly without any problems. Tim was very kind to explain the details of the process The service that they provided was under warranty, it was dealt quickly without any problems. Tim was very kind to explain the details of the process kept me informed about progress of the completed work. Highly recommend them More