Dirito Brothers Walnut Creek Volkswagen - Service Center

Maintenance service Kevin, my service advisor did an excellent job, start to finish. He has been my service advisor in the past and consistently does a great job. Kevin, my service advisor did an excellent job, start to finish. He has been my service advisor in the past and consistently does a great job. More

Kudos to All Kevin is my go-to service guy. I rely on his advice. All encounters with him over the years have been excellent both in auto service and personal cont Kevin is my go-to service guy. I rely on his advice. All encounters with him over the years have been excellent both in auto service and personal contact. I used your shuttle service both to and from my home. Lesley and Bill were top-notch drivers, knowledgeable of the area and traffic patterns as well as congenial. Marcia (Marsha), your receptionist is another outstanding employee and a pleasure to work with, even recognizing my voice over the phone. More

Excellent Service From my technician to the shuttle driver - everyone went above and beyond to ensure that I had a great experience and received the best service for my From my technician to the shuttle driver - everyone went above and beyond to ensure that I had a great experience and received the best service for my car at the best price. More

Service tech was great, after that no so much My service tech Thomas was great. Brakes were sqeaking, brought the car in to check that out, since i'd only had the car for 2 weeks i was cha My service tech Thomas was great. Brakes were sqeaking, brought the car in to check that out, since i'd only had the car for 2 weeks i was charged 35.00 to check them, after just 2 weeks ago . The worst was my attempts to get a shuttle ride back to work, it took 55 minutes to get a ride that ended up being an Uber. I hope my next service appointment runs smoother. More

Fast & Efficient, Great Customer Service. .I own a VW TDI and now I won't trust anybody but a certified VW mechanic who has access to all the blue prints, break downs & dealer books to work on .I own a VW TDI and now I won't trust anybody but a certified VW mechanic who has access to all the blue prints, break downs & dealer books to work on my car. Danny was my service writer. He answered all my questions very politely, kept in contact with me and went over and above for me. I highly recommend them & him. You cannot put a price on peace of mind & trust in your mechanic. I would go back without hesitation and I would ask for Danny again. Thanks Danny! More

Great service experience! Great customer service overall. Appreciated the amenities of the waiting area, especially free wi-fi. Good coffee too. Thank you for your faster than Great customer service overall. Appreciated the amenities of the waiting area, especially free wi-fi. Good coffee too. Thank you for your faster than expected service on the car. This review is by John, Kathy’s husband, who brought the car in to your shop and waited while it was serviced. More

Excellent Dropped my car off early am, with ease. Picked up in a jiff. Always a pleasure working with Kevin and Volkswagen. Simply the best! Das Auto?🏻 Dropped my car off early am, with ease. Picked up in a jiff. Always a pleasure working with Kevin and Volkswagen. Simply the best! Das Auto?🏻 More

Effortless Service It's amazing how effortless getting my car serviced at Dirito Brothers. Their appointments are always on time and the services options are explained, It's amazing how effortless getting my car serviced at Dirito Brothers. Their appointments are always on time and the services options are explained, but never pressured for the higher services. It's nice to see they respect their customers time and finances. More

Calibration of front-end instrumentation. The service team was efficient and competent, clearing up a very technical difficulty. I am delighted by the quality and speed of the response, as we The service team was efficient and competent, clearing up a very technical difficulty. I am delighted by the quality and speed of the response, as well as the follow-up. More

Great first visit! I brought my car in for a 50,000 mile checkup and knew something was wrong with my brakes. Danny walked me through everything brilliantly! I am very g I brought my car in for a 50,000 mile checkup and knew something was wrong with my brakes. Danny walked me through everything brilliantly! I am very grateful for his knowledge and problem-solving skills to figure out what was really going on (brakes were fine- tires were awful!) Also grateful for helping make a worthy price point. Great first visit! I’ll be back! More