Dirito Brothers Walnut Creek Volkswagen - Service Center

fast, friendly and professional I was impressed from the moment I arrived. The service area was clean, the staff friendly and organized. I got work done while I my car was being se I was impressed from the moment I arrived. The service area was clean, the staff friendly and organized. I got work done while I my car was being serviced in the comfortable waiting room. They were able to quickly determine the source of the check engine fault, make the necessary repairs and send me on my way. I appreciated that my service rep, Shannon, took the time to visit me in the waiting area and keep me up to speed on the status of the repairs. This helped to alleviate anxiety and allowed me to plan my time. Thanks, Shannon! More

Great Service When I brought my car in on Tuesday, I received great customer service. The work was completed in short amount of time. My needs were met. When I brought my car in on Tuesday, I received great customer service. The work was completed in short amount of time. My needs were met. More

Great service, very helpful and friendly. I thought it would take a couple of days, but it only took about 4 hours. The service personnel were friendly and customer oriented. The service all a I thought it would take a couple of days, but it only took about 4 hours. The service personnel were friendly and customer oriented. The service all around was excellent. More

Smooth service Danny was super helpful getting my key programmed--I didn't feel like I was being rushed. At the end, he also paired by phone with the car! The shut Danny was super helpful getting my key programmed--I didn't feel like I was being rushed. At the end, he also paired by phone with the car! The shuttle service was wonderful--it was as smooth as the jazz playing in the vehicle. More

Good service I’ve always experienced great customer service when I service my car at Dirito Brothers Walnut Creek Volkswagen. Keep up the good work ladies and gent I’ve always experienced great customer service when I service my car at Dirito Brothers Walnut Creek Volkswagen. Keep up the good work ladies and gents. More

10k service Amazing all around. Shannon was helpful, nice and fast! She was also quite personable and willing to spend time helping me understand all the work. Amazing all around. Shannon was helpful, nice and fast! She was also quite personable and willing to spend time helping me understand all the work. More

Another great experience at Dirito brothers Had an issue with the sunroof leaking, Tim helped me out with getting the work done quickly and set me up with a loaner. Every time I've come to Diri Had an issue with the sunroof leaking, Tim helped me out with getting the work done quickly and set me up with a loaner. Every time I've come to Dirito, everyone has been extremely helpful. There is another VW dealership a couple miles from my house but I keep going to Dirito because the service is top notch. More

Kevin is great Kevin was very friendly. Helped me right away and set up my shuttle very timely. Kept me updated on the status of my service as well. He’s great! U Kevin was very friendly. Helped me right away and set up my shuttle very timely. Kept me updated on the status of my service as well. He’s great! Unrelated to Kevin, my shuttle home with Leon was not great. The car smelled very strongly of smoke and he told me I needed to “hurry up and get downstairs” when he came to pick me up from work and take me back to the dealership. More

Kevin is great. Fast and friendly service with all questions answered. Drop off was very quick and my car was finished earlier than expected. A job well done Fast and friendly service with all questions answered. Drop off was very quick and my car was finished earlier than expected. A job well done More

Handled my breakdown and service efficiently My 2012 VW Eos has to be towed to the shop. Kevin stayed in communication about the evaluation and thankfully the work fell under an extended warrant My 2012 VW Eos has to be towed to the shop. Kevin stayed in communication about the evaluation and thankfully the work fell under an extended warranty. They then completed the regular 80,000 mile service. Everything was made very easy. More