Dirito Brothers Walnut Creek Volkswagen - Service Center

I blew out a tire and needed an immediate replacement. As always, the Dirito service was prompt, friendly and complete. I hit an object in the road early in the morning and punctured a tire. I needed a r As always, the Dirito service was prompt, friendly and complete. I hit an object in the road early in the morning and punctured a tire. I needed a replacement as I have a busy travel schedule in the coming days and wouldn't be able to rely on the small spare tire. I got my new tire and was back in business within but a few hours. More

Great Service Every aspect of my auto service was made easy by Dirito Brothers. The staff was friendly and the entire operation ran smoothly. I will definitely co Every aspect of my auto service was made easy by Dirito Brothers. The staff was friendly and the entire operation ran smoothly. I will definitely come back. More

Kevin and Thomas I have an enjoyable time taking my car in to Volkswagen. Normally I go and see Kevin, but today I saw Thomas. Both Kevin and Thomas are great! Keep up I have an enjoyable time taking my car in to Volkswagen. Normally I go and see Kevin, but today I saw Thomas. Both Kevin and Thomas are great! Keep up the great work! More

Pleased with the service. Kevin, my service representative, was very helpful and clear in describing my options for the service I was to receive. The work on my car was comple Kevin, my service representative, was very helpful and clear in describing my options for the service I was to receive. The work on my car was completed within the time-frame he described when he called midway through the service. The drivers who took me to my office and picked me up were friendly and courteous. I will be happy to return to Dirito Brothers for future service on my car. More

Excellent service Replaced timing chain in shorter amount of time than expected. Everyone friendly and helpful especially Dustin my service representative. He gets 5 st Replaced timing chain in shorter amount of time than expected. Everyone friendly and helpful especially Dustin my service representative. He gets 5 stars! Thank you all! More

Good Job My Routan is a lemon and I’m tired of the brakes needing to be replaced so frequently but the service provided by the dealership was good. My Routan is a lemon and I’m tired of the brakes needing to be replaced so frequently but the service provided by the dealership was good. More

Dustin was great! Last time I worked with Tim, who was pretty dismisssive toward me, but Dustin was great this time. I really felt like he was listening to what I was s Last time I worked with Tim, who was pretty dismisssive toward me, but Dustin was great this time. I really felt like he was listening to what I was saying and was super helpful. He explained what will be done to my car as well as being clear about how long it would take. More

Service Kevin Hubert is really great. He knows everything, he explains everything in detail, and is very patient. He makes me feel very comfortable about car Kevin Hubert is really great. He knows everything, he explains everything in detail, and is very patient. He makes me feel very comfortable about car issues. More

Great! Hi, We arrived to pick up a new key and did not realize we needed an appointment to get the key online. The service person made a special arrangement Hi, We arrived to pick up a new key and did not realize we needed an appointment to get the key online. The service person made a special arrangement for us and let us get the key turned on without waiting for hours. We really appreciated that. Kathy and Joe More

Overall Good Experience Car had a recall on it. I was able to drop it off and have it done in a timely manner. Dropping off and Picking Up was easy. The staff is friendly Car had a recall on it. I was able to drop it off and have it done in a timely manner. Dropping off and Picking Up was easy. The staff is friendly and courteous. Store, waiting area, and pick up area is very clean. More