Dirito Brothers Walnut Creek Volkswagen - Service Center
Walnut Creek, CA
3,218 Reviews of Dirito Brothers Walnut Creek Volkswagen - Service Center
Bad customer service Upon arrival I had to wait for my service advisor who was roaming the office chatting, per another employee. The quote given to me for 4 new tires was Upon arrival I had to wait for my service advisor who was roaming the office chatting, per another employee. The quote given to me for 4 new tires was double the cost of other tire shops in the area and when I declined the tires my service rep stayed “I figured.” RUDE!!! And once I picked up my car the receipt stated my oil service reminder was reset as it was part of my package and it was not reset! Also I received two frantic call from the cashier asking me if I had paid my bill upon my departure... uh yeah I paid you cash.. upon further inspection on my part the cashier never even gave me my receipt for my actual transaction stating I paid! Basically they need to get their act together and provide better customer service when you pay $114 for a basic oil change that doesn’t even come with a complimentary car wash. Also they left the trash from my service in the car! I really question if they even did anything?! More
Easy and professional Sharon was great checking me in and out and answering my questions. The service took longer than I'd hoped, but within the maximum time Sharon had pre Sharon was great checking me in and out and answering my questions. The service took longer than I'd hoped, but within the maximum time Sharon had predicted. More
TIm helped in a myriad of ways I brought my GTI in for its 30,000 mile check up. It turned out that there was a small oil leak and Tim let me know all about it right away. He was re I brought my GTI in for its 30,000 mile check up. It turned out that there was a small oil leak and Tim let me know all about it right away. He was responsive respectful and a pleasure to work with More
Maintenance service Kevin, my service advisor did an excellent job, start to finish. He has been my service advisor in the past and consistently does a great job. Kevin, my service advisor did an excellent job, start to finish. He has been my service advisor in the past and consistently does a great job. More
Kudos to All Kevin is my go-to service guy. I rely on his advice. All encounters with him over the years have been excellent both in auto service and personal cont Kevin is my go-to service guy. I rely on his advice. All encounters with him over the years have been excellent both in auto service and personal contact. I used your shuttle service both to and from my home. Lesley and Bill were top-notch drivers, knowledgeable of the area and traffic patterns as well as congenial. Marcia (Marsha), your receptionist is another outstanding employee and a pleasure to work with, even recognizing my voice over the phone. More
Service tech was great, after that no so much My service tech Thomas was great. Brakes were sqeaking, brought the car in to check that out, since i'd only had the car for 2 weeks i was cha My service tech Thomas was great. Brakes were sqeaking, brought the car in to check that out, since i'd only had the car for 2 weeks i was charged 35.00 to check them, after just 2 weeks ago . The worst was my attempts to get a shuttle ride back to work, it took 55 minutes to get a ride that ended up being an Uber. I hope my next service appointment runs smoother. More
Excellent Service From my technician to the shuttle driver - everyone went above and beyond to ensure that I had a great experience and received the best service for my From my technician to the shuttle driver - everyone went above and beyond to ensure that I had a great experience and received the best service for my car at the best price. More
Great service experience! Great customer service overall. Appreciated the amenities of the waiting area, especially free wi-fi. Good coffee too. Thank you for your faster than Great customer service overall. Appreciated the amenities of the waiting area, especially free wi-fi. Good coffee too. Thank you for your faster than expected service on the car. This review is by John, Kathy’s husband, who brought the car in to your shop and waited while it was serviced. More
Fast & Efficient, Great Customer Service. .I own a VW TDI and now I won't trust anybody but a certified VW mechanic who has access to all the blue prints, break downs & dealer books to work on .I own a VW TDI and now I won't trust anybody but a certified VW mechanic who has access to all the blue prints, break downs & dealer books to work on my car. Danny was my service writer. He answered all my questions very politely, kept in contact with me and went over and above for me. I highly recommend them & him. You cannot put a price on peace of mind & trust in your mechanic. I would go back without hesitation and I would ask for Danny again. Thanks Danny! More
Excellent Dropped my car off early am, with ease. Picked up in a jiff. Always a pleasure working with Kevin and Volkswagen. Simply the best! Das Auto?🏻 Dropped my car off early am, with ease. Picked up in a jiff. Always a pleasure working with Kevin and Volkswagen. Simply the best! Das Auto?🏻 More