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Dirito Brothers Walnut Creek Volkswagen - Service Center

Walnut Creek, CA

4.7
3,145 Reviews

3,145 Reviews of Dirito Brothers Walnut Creek Volkswagen - Service Center

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April 23, 2019

Great! Tim was great! Always good service at Dirito Brothers VW. The location is really convenient, too. I can shop downtown Walnut Creek while waiting for m More

by rerwin0202
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tim Luong
Apr 30, 2019 -

Dirito Brothers Walnut Creek Volkswagen responded

Thanks so much, I'm glad we are a convenient and efficient stop for you!

April 22, 2019

20K for my Golf Everything about my service was easy: easy to schedule, clear communication and done earlier than expected! Offered my a rental in case the work las More

by mgoldblum
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dustin
Apr 30, 2019 -

Dirito Brothers Walnut Creek Volkswagen responded

It's great to hear everything went so smoothly, thank you!

April 19, 2019

Incredible, reliable service I'm always impressed by the service department at Dirito Brothers. They're attentive, friendly and knowledgable. Very much worth bringing your VW to w More

by paul@uprightcomms.com
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kevin Hubert
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 30, 2019 -

Dirito Brothers Walnut Creek Volkswagen responded

Thank you so much Paul, we appreciate your business!

April 18, 2019

Quick turnaround Service writer knew what I was talking about instantly and was able to speed the repairs through warranty claim to get me back on the road the next da More

by BRETT6781
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kevin Hubert
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 30, 2019 -

Dirito Brothers Walnut Creek Volkswagen responded

Thanks so much, we work hard to provide quick and efficient service!

April 17, 2019

AWESOME Awesome! Shannon took very good care of us and had the repair done quickly and correctly. Will absolutely be recommending Dirito Brothers to friends a More

by RRMSIXTY9CHEVY
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Shannon Sousa
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 17, 2019 -

Dirito Brothers Walnut Creek Volkswagen responded

Thank you for letting us know about your service experience here.

April 17, 2019

Awesome Service Everyone was available to help me out and was very friendly. You can tell they all really care about the work they put into service More

by GSQUILLANTINI
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tim Luong
Apr 17, 2019 -

Dirito Brothers Walnut Creek Volkswagen responded

That's so kind of you to say, thanks so much for the great review!

April 15, 2019

professional Service dept was clean and very professional in their approach. I had a oil leak and they were located and repaired swiftly. My 2001 VW Bug is back on More

by Ron DeLoach
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Danny Keen
Apr 17, 2019 -

Dirito Brothers Walnut Creek Volkswagen responded

Thanks so much for the review of our service department, Ron!

April 14, 2019

Fabulous service I had not been to the dealership in many years but I needed a repair that I believesdwould be better completed by Volkswagon. I was not disappointed. More

by STARLAT
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Shannon Sousa
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 17, 2019 -

Dirito Brothers Walnut Creek Volkswagen responded

I'm glad to hear we took care of your vehicle efficiently and cost effectively, thank you so much for the kind review.

April 13, 2019

Amazing and Reliable! Shannon was so great! My car needed a service and she got me right in, she was detailed in the description of what needed to be done and why, and she More

by LINDSEY.TAYLOR.PACE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Shannon Sousa
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 17, 2019 -

Dirito Brothers Walnut Creek Volkswagen responded

Thank you for the feedback Lindsey, we appreciate it!

April 13, 2019

On time service, friendly, helpful staff Service staff person let me know when the car would be ready. He brought the car around himself to expedite. The 2 recalls were completed. More

by ALANANDA0208
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Marc Venturella, Danny Keen
Apr 17, 2019 -

Dirito Brothers Walnut Creek Volkswagen responded

Thank you for the feedback Alana!

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