Dirito Brothers Walnut Creek Volkswagen - Service Center

Excellent Experience I love the feeling I get when I work with Dirito Brothers. Their overall organization makes me feel valued, appreciated and welcome. The ease of makin I love the feeling I get when I work with Dirito Brothers. Their overall organization makes me feel valued, appreciated and welcome. The ease of making the appointment on line to the service itself is very smooth. The environment is welcoming and clean. I feel that they want to take care of me as well as my car which will keep me coming back in the future. More

40k Service This service was fast. I stayed and waited and was out within an hour. I thought I was going to be there for at least 3 hours. This service was fast. I stayed and waited and was out within an hour. I thought I was going to be there for at least 3 hours. More

EXCELLENT SERVICE FROM SHANNON AND CREW Thanks Shannon and crew fro the great 40K service. Super impressed by the ease of scheduling appointment to turnaround time. Shannon was a pleasure to Thanks Shannon and crew fro the great 40K service. Super impressed by the ease of scheduling appointment to turnaround time. Shannon was a pleasure to interact with as she was very friendly and thorough. More

Annual Maintenance Came in for third annual maintenance-oil/filter change, brake fluid flush and tire rotation. We prefer to have our GTI maintained by Dirt Brothers be Came in for third annual maintenance-oil/filter change, brake fluid flush and tire rotation. We prefer to have our GTI maintained by Dirt Brothers because of the stress free experience. It is a good excuse to walk around Walnut Creek and have lunch. More

Efficient, Friendly and Organized The Dirito Brothers Volkswagen Service area is a joy to do business with. With appointment in hand, you are met at the door with a friendly smile by The Dirito Brothers Volkswagen Service area is a joy to do business with. With appointment in hand, you are met at the door with a friendly smile by the associate that retrieves the information from your vehicle who directs you to your chosen service advisor. If you have not chosen one, then you will be directed to the first available advisor. In my case, I have done business with Shannon Sousa, a friendly, efficient and organized advisor who knows my vehicle well. She details what will be done, what needs to be investigated if you have a vehicle status, recommends cost saving alternatives and discusses cost. Everything is transparent! Everything is explained in terms the average vehicle owner can understand. The vehicle is always ready as promised in my case. From my perspective, this is how a vehicle service center should be operated! More

Super Nice I wasn't the easiest of clients, for I'm broke and was frustrated trying to customize my service package. He was super patient with me and got me what I wasn't the easiest of clients, for I'm broke and was frustrated trying to customize my service package. He was super patient with me and got me what I needed. I'll be coming back to him next time! More

Great services Very friendly and honest services from start to finish .even waiting on room was a pleasant time Service was done before time. It was .very nice of Very friendly and honest services from start to finish .even waiting on room was a pleasant time Service was done before time. It was .very nice of you to offer a ride to go explore the area . More

Jacque is amazing Jacque has been amazing I am so happy to have got my car from her at walnut creek vw. I had a problem and she was able to get it worked out with out h Jacque has been amazing I am so happy to have got my car from her at walnut creek vw. I had a problem and she was able to get it worked out with out her you would have never seen me again. She saved you a costumer. More

On point Thomas was very friendly and efficient. He was able to see me twenty minutes early. So that was great. He carefully showed me my options for the Thomas was very friendly and efficient. He was able to see me twenty minutes early. So that was great. He carefully showed me my options for the 20,000 mile service. He explained them to me. He gave .e a reasonable time frame to be done and easily met it. There were no concerns. More

Elite Service All of the people at Dirito Brothers provide excellent service and are always willing to go the extra mile for you, literally everything from purchasi All of the people at Dirito Brothers provide excellent service and are always willing to go the extra mile for you, literally everything from purchasing your vehicle to keeping it running in tip-top shape. Each time I go to Dirito Brothers, it is a great experience. More