Dirito Brothers Walnut Creek Volkswagen - Service Center

awesome experience Kevin did a great job advising me. My car was in on time and out on time. I was well taken care of and the work done is quality! Kevin did a great job advising me. My car was in on time and out on time. I was well taken care of and the work done is quality! More

Very professional and honest I went to Dirito Brothers VW to get an oil change. My service guy Thomas, was very professional, nice and informative. Loved working with him. I went to Dirito Brothers VW to get an oil change. My service guy Thomas, was very professional, nice and informative. Loved working with him. More

Customer care Dirito bros is the best VW dealer on the state....always concerned with customer satisfaction. Very timely with information and repair status. Explai Dirito bros is the best VW dealer on the state....always concerned with customer satisfaction. Very timely with information and repair status. Explained all charges and gave me a updated review of my vehicles condition and next service required in addition to timing. Very comprehensive review. More

Pleasant Service Advisor was friendly, knowledgeable and efficient. I was 5-10 minutes late but Dan saw me right away and informed me of a recall I had forgott Service Advisor was friendly, knowledgeable and efficient. I was 5-10 minutes late but Dan saw me right away and informed me of a recall I had forgotten about. More

accommodating service I came in the evening after work with a bad tire that needed to be replaced. Danny said it was close to closing but he would have a service person on I came in the evening after work with a bad tire that needed to be replaced. Danny said it was close to closing but he would have a service person on hand to put on a new tire. When I arrived, I was helped right away. The whole experience was fast and accommodating. More

Excellent job as usual! The problem that brought me was very unusual. Yet the team responded in excellent form! Required some consultation but the response was swift and on The problem that brought me was very unusual. Yet the team responded in excellent form! Required some consultation but the response was swift and on the mark! More

Danny is the perfect example of great customer service Danny took the time to fully explain the repairs that were needed and answer any questions I had. I never felt rushed or pressured when he gave me sug Danny took the time to fully explain the repairs that were needed and answer any questions I had. I never felt rushed or pressured when he gave me suggestions. He was extremely kind and you could tell he loved helping people. The reason I keep coming back to Dirito Brothers, even though I could get the service cheaper elsewhere, is because they have the best people working for them, and Danny is one of them. Thank you! More

Fast and efficient Arrived for a 9am appointment and within 2 hrs my car was returned having completed a 30k service and wheel rotation. Comfortable waiting area with fr Arrived for a 9am appointment and within 2 hrs my car was returned having completed a 30k service and wheel rotation. Comfortable waiting area with free coffee and Wi-fi. More

First Timer We were new to the area, made a decision to try Dirito Brothers to handle service on our 4 month old Jetta based initially on ratings found on the web We were new to the area, made a decision to try Dirito Brothers to handle service on our 4 month old Jetta based initially on ratings found on the web. Glad we did. The entire process of scheduling through to delivery was excellent. They kept us up to date on vehicle availability in a timely fashion; service personnel were friendly and thorough; and using the online link to request your car be ready prior to showing up at the dealer was the icing on the cake. Thanks. More

Shannon is excellent, on time, no hassles...thanks Shannon is very easy to work with. The service was completed in the amount of time I was told it would take. The customer waiting area is clean and Shannon is very easy to work with. The service was completed in the amount of time I was told it would take. The customer waiting area is clean and comfortable. More