Dirito Brothers Walnut Creek Volkswagen - Service Center

Good service Kevin and Carlo were very helpful. The service is always great. It would be nice if they added text updated on the status of your service appointments Kevin and Carlo were very helpful. The service is always great. It would be nice if they added text updated on the status of your service appointments so you can gauge when to return to the dealership. More

Thank you I am satisfied with your service. Gurkan was very kind to me and helped me a lot, made me very comfortable. Thank you so much for. I am satisfied with your service. Gurkan was very kind to me and helped me a lot, made me very comfortable. Thank you so much for. More

Great customer service! I've recently purchased my first VW (a used 2017 Tiguan) and I was wondering what the customer service experience would be when I took my car for the I've recently purchased my first VW (a used 2017 Tiguan) and I was wondering what the customer service experience would be when I took my car for the 20K miles maintenance, after years of facing poor service at other brands. I can say that Dirito Brothers' customer service has largely exceeded my expectations. Very professional, smooth communication, trust and transparency, perfect customer service, from booking the appointment online to being informed via text message that my vehicle was ready for pickup. Thank you Dirito, I'll be back! More

Thank you so much Danny Keen. Our service adviser. Danny was so pleasant & easy to talk with. He listen, and very considerate. He's truly an asset of your company. Keep him , and he deserves to be on t Danny was so pleasant & easy to talk with. He listen, and very considerate. He's truly an asset of your company. Keep him , and he deserves to be on that position. We truly appreciate all you help Danny! More

VW Service feedback VWService fit me in first thing the morning i called for help and replaced my battery and checked my electrical system quick enough for me to still ge VWService fit me in first thing the morning i called for help and replaced my battery and checked my electrical system quick enough for me to still get a BART parking space and get into work on time. they kept me apprised and made what would have been a painful experience pleasant. More

prompt help , the window was fixed in a few hours, warranty covered. agent reviewed my service contract, what is covered, my next milestone, asked if I needed a , the window was fixed in a few hours, warranty covered. agent reviewed my service contract, what is covered, my next milestone, asked if I needed a ride More

Amazing Service Thomas went more than above and beyond. Friendly and helpful every step of the way. Service was completed in a timely and professional manner. 10/10 Thomas went more than above and beyond. Friendly and helpful every step of the way. Service was completed in a timely and professional manner. 10/10 More

Operational Excellence in action!! This review covers the service I received for the 80K service in December 2018 to this one for the repair of the starter that started in January 2019. This review covers the service I received for the 80K service in December 2018 to this one for the repair of the starter that started in January 2019. I work in the Operational Excellence Department of a Presidential Agency. So I know when operational excellence initiatives in a firm are working. VW Walnut Creek has clearly focused on these initiatives because I became the beneficiary of it at the customer point of contact. From the welcome I received from Thomas, to the support I received from Kevin that included driving me to BART (it wasn't his job), verifying the applicability of the extended insurance I purchased and the set up of the rental car, to the support of the cashier who had the documentation ready so I can make the payment...the process screamed continuous improvement and operational excellence. Some companies miss the point of these initiatives. No improvement done in the backend will matter if at the point where value is created - at the level of the customer - service delivery fails. And my experience with Kevin is not the exception! It is the rule at VW Walnut Creek! It was true with Tim, who helped me with 80K service for my Jetta Sportswagen, and it was true with Gurkan who helped me with the initial diagnosis of the issue with the starter. If a misstep happens it is addressed quickly, not with questions, but with solutions! On this point, bravo Tim!! The seamlessness of the excellence in that service is best evidenced by the way Kevin took over from Gurkan...the focus was no less stringent, the care no less complete. Bravo, Team VW Walnut Creek!! More

Outstanding from start to finish Kevin, our service writer, couldn`t have been nicer.Courteous,professional and prompt.Our sun roof on our GTI had been on recall and since back from t Kevin, our service writer, couldn`t have been nicer.Courteous,professional and prompt.Our sun roof on our GTI had been on recall and since back from that our sun shade hadn`t worked properly.Everything was taken care of. More

Quick helpful and painless, thanks for going the extra mile I really appreciate your guys's help here considering it was a factory warranty item. Thanks for taking care of the situation and making sure everythi I really appreciate your guys's help here considering it was a factory warranty item. Thanks for taking care of the situation and making sure everything was good to go in a very timely fashion. More