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Dirito Brothers Walnut Creek Volkswagen - Service Center

Walnut Creek, CA

4.7
3,137 Reviews

3,137 Reviews of Dirito Brothers Walnut Creek Volkswagen - Service Center

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January 23, 2019

Volkswagen Service Dirito’s is where I bought my vehicle and have been bringing it back for maintenance for the past 11 years ! Need I say more ? More

by Volkswagen Lover !!!
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kevin Hubert
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Diego Soto, Thomas Decarie
Jan 23, 2019 -

Dirito Brothers Walnut Creek Volkswagen responded

It's always so awesome to hear from long-time customers that we have been consistently providing excellent service, thank you!

January 23, 2019

Exceptional Many thanks to Kevin for exceptional service and guidance. Kevin went above and beyond to resolve a problem with my wife's car. Will definitely reco More

by Fkhan
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kevin Hubert
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 23, 2019 -

Dirito Brothers Walnut Creek Volkswagen responded

Thank you for letting us know that Kevin provided you with excellent service!

January 23, 2019

40k service check Able to get my car in quickly for an appointment and had my car done the same day. The people were helpful in answering questions regarding my service More

by SBRUNI529
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tim Luong
Jan 23, 2019 -

Dirito Brothers Walnut Creek Volkswagen responded

It's great to hear we could get you in and out of the shop efficiently, thank you!

January 23, 2019

Overpriced for poor service Had an oil change that was severely overpriced. Salesperson didn’t include a tire rotation or even ask about it (even though I’m due). More

by vernettigyorgyi
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Tim Luong
Jan 28, 2019 -

Dirito Brothers Walnut Creek Volkswagen responded

Dear VernettiGyorgyi, Thank you for the feedback, our pricing is very competitive for the Bay Area full-service dealership but I certainly understand your frustrations. Kind regards, Dirito Brothers Volkswagen

January 22, 2019

Recall Drop in my for recall , when I want to pick up my car check engine light on , Asking me $2400 to fix it, after they did a recall on it the check en More

by SMAILMOUCER
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Tim Luong
Jan 28, 2019 -

Dirito Brothers Walnut Creek Volkswagen responded

Dear Smailmoucer, Without knowing the full details, all I can offer is to discuss this with your further as that doesn’t seem like the appropriate response to your concerns. Best regards, Rick Weible Dirito Brothers Volkswagen

January 21, 2019

Scheduled maintenance 18 January 2019 Always nice that you have my service records on file , and know exactly what my car needs. Your employees are pleasant, efficient, and knowledgeable, More

by THEBIGM777
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kevin Hubert
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 23, 2019 -

Dirito Brothers Walnut Creek Volkswagen responded

Thank you so much for posting this review!

January 20, 2019

My recent repair I had gotten to where I was going to other car repair places, it seemed I always had to go back because they always forgot to finish the job correctly More

by eileen.kearnes
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Danny Keen
Jan 23, 2019 -

Dirito Brothers Walnut Creek Volkswagen responded

That's great to hear Eileen, I'm glad to hear our attention to detail has won us back your business!

January 19, 2019

Fast friendly Staff was friendly and super helpful. My Car was fixed and ready pick up hours before the promised time. The shuttle service made it easy for me to ge More

by Kay2712
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kevin Hubert
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Bill (shuttle driver), Danny Keen
Jan 23, 2019 -

Dirito Brothers Walnut Creek Volkswagen responded

Thanks for the great review, we appreciate your taking the time to provide input.

January 19, 2019

Great Customer Service Great service advisor. My car was ready as promised. I got a ride to and from work with their shuttle service. Well pleased with my experience. More

by GIGGLEGIRL1972
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kevin Hubert
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Lesley , Oscar Dryden
Jan 23, 2019 -

Dirito Brothers Walnut Creek Volkswagen responded

Thanks for letting us know about your experience here!

January 19, 2019

Absolutely fantastic from start to finish Scheduling the appointment was fast and when I arrived they were ready for me. Work was completed ahead of schedule and everything was perfect. I woul More

by Algsot4444
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Kevin Hubert
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 23, 2019 -

Dirito Brothers Walnut Creek Volkswagen responded

Thanks for taking the time to post a review about your experiences here!

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