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Dirito Brothers Walnut Creek Volkswagen - Service Center

Walnut Creek, CA

4.7
3,161 Reviews

3,161 Reviews of Dirito Brothers Walnut Creek Volkswagen - Service Center

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December 11, 2018

Great Job Dirito Brothers Thank you for taking care of my car last Friday. Danny adjusted his busy schedule to my busy schedule and he took care of few recalls and the oil ch More

by tanja_zasadni
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Danny Keen
Dec 11, 2018 -

Dirito Brothers Walnut Creek Volkswagen responded

I'm glad to hear we could get your car back safely on the road so quickly, thank you!

December 11, 2018

Everything was done exceptionally well. Everything went exceptionally well! Danny was excellent. He took care of all my needs and I would certainly ask for him on any return visits. More

by HARVE12
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Danny Keen
Dec 11, 2018 -

Dirito Brothers Walnut Creek Volkswagen responded

It's great to hear that all went so well, thanks for the review!

December 11, 2018

Air whistling problem Service technician confirmed the problem and repaired the sun roof seal fast. Vehicle was brought into service before 8:30 a.m. and was ready for pick More

by MICHAELTY43
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Tim Luong
Dec 11, 2018 -

Dirito Brothers Walnut Creek Volkswagen responded

Thanks for the review Michael!

December 11, 2018

No wait, kind, friendly, helpful. I came in for my 30,000 mile service. I was met immediately, everything was explained clearly, and the service representative (Thomas) who helped me More

by orloff.ke
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Thomas DeCarie
Dec 11, 2018 -

Dirito Brothers Walnut Creek Volkswagen responded

Thanks for the great review, we appreciate it!

December 11, 2018

Returning Customer A fine explanation of my service before and after I dropped off my vehicle. Great shuttle service. The cashier girl was a dead eyed teenager who’d rat More

by gavinclong
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Thomas Decarie
Dec 13, 2018 -

Dirito Brothers Walnut Creek Volkswagen responded

Thank you for the input Gavin, we appreciate the candor so that we can improve where necessary.

December 10, 2018

Great fast service Thanks for your fast and professional service for my VW Jetta. I really was very happy to have VW Walnut Creek help me with this recall. More

by manuelaborden
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kevin Hubert
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 11, 2018 -

Dirito Brothers Walnut Creek Volkswagen responded

Thanks Manuela, we appreciate your business!

December 08, 2018

Recall service Everything was great as usual. Drop off is easy, my shuttle was great and convenient. My car was ready when I arrived to pick it up. More

by KATIEOFERRARI
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Thomas Decarie
Dec 11, 2018 -

Dirito Brothers Walnut Creek Volkswagen responded

Thanks Katie, I'm glad everything went smoothly for you!

December 06, 2018

Manufacturers recall service Excellent service, was even informed I had a service contract I didn’t know existed. Thoroughly recommend and will be taking my car back for its annua More

by NEILMCCARTHY
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Thomas Decarie
Dec 07, 2018 -

Dirito Brothers Walnut Creek Volkswagen responded

Thanks Neil!

December 06, 2018

Service with comfort It is always a pleasure to come to Walnut Creek VW. The service and sales department make you feel right at home,while your is being worked on.The Ser More

by RTCOLLINSJR65
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kevin Hubert
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Danny Keen
Dec 07, 2018 -

Dirito Brothers Walnut Creek Volkswagen responded

Thanks so much!

December 05, 2018

Exceptional service from Shannon Our Service Consultant, Shannon, was awesome! She went above and beyond to have our VW assessed and repaired appropriately. She was kind, attentive, t More

by 4MYSTIQUE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Shannon
Dec 07, 2018 -

Dirito Brothers Walnut Creek Volkswagen responded

I'm glad to hear about your pleasant experience here, thank you!

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