Dirito Brothers Walnut Creek Volkswagen - Service Center

Maintenance I love my Passat! Making an appointment is very easy and stress free. I appreciate bring able to have Dirito VW take care of my car and me witg my bus I love my Passat! Making an appointment is very easy and stress free. I appreciate bring able to have Dirito VW take care of my car and me witg my busy schedule. I have not had any bad experiences with this car. Its extremely dependable and a fun car to drive! This dealership is top notch in my opinion. More

Minimal Interaction but no complaints I brought my 2016 Golf R in for 40k service, the service cashier/rep that handled my appointment noticed an open recall and added it to my service. Wh I brought my 2016 Golf R in for 40k service, the service cashier/rep that handled my appointment noticed an open recall and added it to my service. While this sort of thing SHOULD be expected, I feel as though more and more people fail to pay attention. Otherwise there was no phone call or communication regarding the work done to my car and nobody discussed it with me. I guess a 40k service is so unremarkable that they just get you in and out... I'm going to give them the benefit of the doubt and leave 4 stars, but it would have been nice for someone to properly review with me and debrief me on the condition of my car... oh well. More

Warning lIght emergency The staff was extremely friendly and accommodating to my needs. They went above and beyond to help with the issue which was a bit of a puzzle. On ce The staff was extremely friendly and accommodating to my needs. They went above and beyond to help with the issue which was a bit of a puzzle. On ce it showed up they were fast, efficient, and fair. I will continue to use them. Shannon was particularly helpful and eased my worries about getting the car fixed. More

VW, Recall Work on 2018 Golf Sportwagen Kevin is always efficient, easy to understand, and explains issues quickly. He has been my service advisor for 8 years and is always ready to help. Kevin is always efficient, easy to understand, and explains issues quickly. He has been my service advisor for 8 years and is always ready to help. More

Wonderful Experience I always have a fantastic service experience. They add a personal touch from making the appointment, explaining the services, keeping you updated, to I always have a fantastic service experience. They add a personal touch from making the appointment, explaining the services, keeping you updated, to check out. I never have concerns after an appointment, because I know they take great care and pride in doing the job right. I would not think of taking my car elsewhere. More

Excellent Kevin was very informative, and payed attention to all of our questions and needs. we requested to have the car ready mid afternoon due to another com Kevin was very informative, and payed attention to all of our questions and needs. we requested to have the car ready mid afternoon due to another commitment, and it was ready before mid afternoon..We had wonderful service. More

Ignition nightmare Since day 1 there was an ignition issue. Finally had it fixed. What a change. Service dept did a great job. I don’t need a co pilot to start the car a Since day 1 there was an ignition issue. Finally had it fixed. What a change. Service dept did a great job. I don’t need a co pilot to start the car anymore More

Best VW dealership EVER!! I live near a different VW dealership, but I always drive the 15 miles to Walnut Creek so I can go get my Jetta fixed up at Dirito Brothers. They hav I live near a different VW dealership, but I always drive the 15 miles to Walnut Creek so I can go get my Jetta fixed up at Dirito Brothers. They have a lot of integrity, and their attention to detail is a rear find elsewhere. This place deserves an award, if they haven't gotten one so far, for their service department. Paul, in the service department, did a stellar job of helping me out when my car malfunctioned when i was driving in Oakland. Kevin also helped me out. These guys did more than they needed to in order to get me back on the road in a timely fashion. Thanks again More

Throttle body cleaning Very honest service!!! Definitely will return! Was told what I needed and not what I didn’t need. I know this because a different mechanic told me th Very honest service!!! Definitely will return! Was told what I needed and not what I didn’t need. I know this because a different mechanic told me the exact same thing. Very clean business. My 9 year old daughter felt safe in the waiting area. More

Very efficient and helpful This is a very organized operation! They set-up for appointments and service provided were top-notch. Thomas was extremely open about the process and This is a very organized operation! They set-up for appointments and service provided were top-notch. Thomas was extremely open about the process and honest on what to expect. Top Marks! More