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Dixie Buick GMC
Fort Myers, FL
181 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 181 reviews
December 18, 2021
The worst experience with a dealership ever. Took the time to converse on the phone to acquire a new vehicle. The sales manager was brought into the conversation thru the sales lady we were in contact wi time to converse on the phone to acquire a new vehicle. The sales manager was brought into the conversation thru the sales lady we were in contact with. Two of the vehicles on their website was already sold. We were told there were 3 new vehicles that just arrived today. One was exactly what we wanted. Verified it with the sales lady, she inturn talked to the sales manager to make sure we could buy this vehicle. Note this suv didn’t even have a stock number, wasn’t even in their computer system. Again we verified that they would hold this vehicle for us to purchase, we were on our way, driving an hour north in traffic. They said no problem we will have it here for you. We get there, walk out to the suv tell the sales person yes let’s write it up, when a serviceman not a salesman walks up with paperwork saying it’s sold. We wasted 2 hours of driving time not to mention a 1/4 tank of gas on top of the time spent at the dealership. Bait and switch…..plain and simple, they can sugar coat it anyway they please, tell us one thing then when we got there not only was our vehicle sold they tried to sell us a more expensive suv, they lied to us. Then to top it all off the sales manager never even came out to talk to us or bother to call till I told the sales lady I was going to blast this shady business dealing all over the net. Then the dude calls and says I will give you a discount if you come back so we can gain your business. Ha, like we’re going to ever trust you again. Sad thing is we buy a new car every 3-4 years and we pay cash. No bs, no loans, excellent clients, guess what Dixie you’ll never ever see our business ever! And no mister sales manager, it wasn’t your sales ladies fault, she verified it with you while I was on the phone to make sure this suv would be there for us to purchase. We went down the street to Estero Bay Chevrolet and within 15 minutes had a brand new suv bought and paid for with great customer service, honesty, and integrity. No bs, no dealer fees, no extra nonsense. Plus they gave me several thousands more for my trade than the blue book price along with GM discounts. Now that’s a dealership run right!!! Maybe you should visit Estero Bay and learn from their professionalism. More
by brueschhoff
Employees Worked With
Big Mike
November 22, 2021
Jose is an excellent salesman. This dealership makes car buying fun. Although I did not buy this car from Jose and DIxie because of availability problems I wish I could have supported them. Dixie Buick will buying fun. Although I did not buy this car from Jose and DIxie because of availability problems I wish I could have supported them. Dixie Buick will definetly be my first choice on my next car. I will stop by the dealership and show Jose my 2016 Buick Encore that I purchased. Again I apolpgize for not being able to do bussiness with you. All the guys at Dixie Buick are wonderful and fun to do bussiness with. Jim and Pat Plante Cape Coeal FL. More
by jlppap2
Employees Worked With
Greg Griffin
August 26, 2021
My experience with this dealership has been great. Salesman, Michael, is courteous and professional. He has been easy to contact and very responsive. Follows through on all stated actions. Salesman, Michael, is courteous and professional. He has been easy to contact and very responsive. Follows through on all stated actions. More
by Teresa
Employees Worked With
Michael Viau
August 21, 2021
Michael Viau was an amazing salesman who understood our disability/special needs and he was knowledgeable on finding financial assistance to add a needed hitch to our new car. Michael Viau made car buying disability/special needs and he was knowledgeable on finding financial assistance to add a needed hitch to our new car. Michael Viau made car buying easy with no pressure. More
by stefflerkathy
Employees Worked With
Jennifer Russo
July 03, 2021
Very pleasant experience. Didn’t take long from getting there to having car serviced. Would recommend to everyone. Will definitely be back to have serviced again there to having car serviced. Would recommend to everyone. Will definitely be back to have serviced again More
by susan.0919
Employees Worked With
Greg Hall, Wendy Huckaby, Jason Riola
May 18, 2021
I have always been reasonably pleased with the service and have given good reviews. However, I am not sure I will return as I am not sure I can trust they actually performed the service I paid for. Why? and have given good reviews. However, I am not sure I will return as I am not sure I can trust they actually performed the service I paid for. Why? I had an oil change and tire rotation in early April. Last week, I got a message on the dash that the left rear tire was down to 21 psi; I also got an e-mail from On-Star saying the same. I checked the tire and it had 33 psi in it. So, I checked the other tires and found that the left FRONT tire had 21 psi in it. The only logical explanation I can think of this that when they rotated the tires they didn't finish the job. They did not reset the pressure sensors to reflect which corner of the car they were on. I called and spoke to a nice lady, explained the problem and she said the service manager would contact me. Now, after four business days, there has been no contact. The reason I had gone to Dixie was I thought they would have the equipment and procedures to reassign the sensors; did not turn out that way. If they skipped this step what else did they skip? Not worth a 30 mile (one way) trip when a local mechanic is 3/4 of a mile from my house. More
by Richard
Employees Worked With
I do not know what the technician's name was.
December 08, 2020
Friendly staff, easy transaction, I would recommend to anyone looking to buy a new GMC. I can say, that it was one of the most painless car buying experiences I’ve had. anyone looking to buy a new GMC. I can say, that it was one of the most painless car buying experiences I’ve had. More
by Mm2020
Employees Worked With
Raymond Good
